Our weekend getaway was for a birthday celebration. I'll start off with all the positives, and there are many. Your first impression from the front gates to the lobby is spectacular! Second to none. Upon entering the lobby what struck me was the natual wood decore (very northen Michigan) and how clean the facility is. I noticed the cleaniless of this resort all weekend. Everything from the washrooms, to hotel room, the courses, pro shop, restaurants...CLEAN! This they do right. The landscaping is pristine! This they do right.
The staff is very friendly and will always try to help you....but it is very noticable that they are stressed. Some at the reception desk are not trained properly, or under strick guidlines that make no sense. Two days prior to our arrival, we were informed that the room we rented was not available...ok...so we were going to be given something comparable...ok. Only, that is not what occured. There are many different accomodation options at this reort which is great, but they all offer a different kind of experience, I'm not sure that the management understands this. So after a few hours, we were given rooms at the main lodge. The rooms were beatuitful...but it was not the trip we had expected. We had asked for kitchen facilities, but that was not available, so the food we brought, was unused. Oh well....no problem.
The problem is the management made no offer to accomodate us while we waited for our new rooms. Our Champagne and cheese that we had pre ordered was sitting in a room we didn;t want, while we waited at the oudoor bar drinking beer and eating nachos. When we mentiond this a checkout, the manager's question to us was...was there something wrong with the cheese? Oh my!
The golf courses are great. They are both scenic and challenging, and are in great condition. The staff are very friendly and accomodating. The only problem we had was on day 1 we were behind a tournament and the round was 6.25 hours long. My husband and I missed our massage appointments, it made us late for our dinner reservation....the domino effect kicked in. The staff at the spa, again they were great.
Overall, I think Garland is a beautiful place that has a lot going for it. The pluses out weigh the minuses....but the management needs to get it together before its too late. I actually feel sorry for the staff. We may give Garland another try only because of the courses, the cleanliness, the beauty, and the friendly staff!
- Also Known As:
- Garland Lodge And Resort
- Garland Hotel Lewiston
- Garland Resort Lewiston