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“Exceeded our expectations”

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Detroit Marriott Livonia
Ranked #5 of 15 Hotels in Livonia
Certificate of Excellence
michigan
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Exceeded our expectations”
4 of 5 bubbles Reviewed 7 February 2014

My husband and I stayed here for one night and I would have given it a 5 star rating if it had not been for the kids running up and down our hall all day. They also were banging on our door at various times. We were away for most of the evening, otherwise I would have insisted on being moved. Room was nice and bed was FANTASTIC! We opted for the breakfast package, what a great 10 bucks spent! We have a reservation for 2 nights next weekend. I am hoping we will be put in a quieter area. The front desk advised me to request a room on the 6th floor. I would recommend this hotel to friends and family without hesatation.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichiganBmorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 11 February 2014
Dear Guest;

Thank you kindly for providing an honest assessment of your stay at our hotel, the Detroit Marriott Livonia. I was saddened to learn that other guests had created a disturbance during your stay ~ this is certainly something we try to manage (zero tolerence) when informed. I am thrilled to hear otherwise you felt our accommodations were fantastic and that you felt the breakfast inclusive rate provided value for what you received. I just love our breakfast buffet! Please know we greatly value you loyalty but more importantly your candid insight as it helps us to stay on top of all our guests needs. Thank you again.

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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290 reviews from our community

Traveller rating
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    48
    16
    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Traverse City, Michigan
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

This hotel was great since I booked it while my husband was driving on black ice and we needed to get off the road so we got a room at 11pm. It was clean, spacious and beds very comfortable.
The front dest staff was extremly nice, friendly and helpful. Love the coffee in the room.

Room Tip: Choose a corner room for more space and they are very quiet. Room 359 was great!
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skcTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 5 February 2014
Dear Traverse City Traveler;

WOW! Thank you for the 5 stars in all categories. We are pleased that you enjoyed your stay and were happy to help during one of the many Michigan winter storms. It is our hope that you will visit us again in the spring as our patio rooms are quite lovely.

Thank you once again ~ we do so appreciate!

Danielle Bastianelli
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
210 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 5 January 2014 via mobile

Attached to a mall, the Detroit Marriott Livonia is in a good location for avoiding the nasty weather. The hotel is well appointed, has professional and attentive staff. Heating/air conditioning unit is a bit noisy at night though.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Jscindc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 5 February 2014
Dear TripAdvisor Top Contributor;

Thank you for taking the time to note your impression of our hotel, the Detroit Marriott Livonia, through the TripAdvisor site. We greatly value your loyalty and patronage but more importantly appreciate your thoughtful review as it helps us to stay on point with all our guests needs. We are honored to be considered your home away from home when in the greater Detroit area.

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, MI
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

My husband and I stayed on Christmas Day. Ask for a movie/dinner package. We paid $129 for our room, $30 voucher for dinner at Sweet Lorraines and 2 movie tickets at the Phoenix Laurel Park. Exceptional value. The room is spacious and well-appointed. The front desk goes out of their way to accommodate. My husband wanted a foot stool for when we sat on the couch to watch TV. No problem. It was brought up in 10 minutes. The pool and whirlpool is clean and has plenty of towels. The hotel connects to the mall with upscale shops. To tell the truth, this hotel was MUCH, MUCH better than when we stayed at the expensive Westin in downtown Detroit. Go for it. Why not?

Room Tip: We stayed on the sixth floor, which requires the room key to get to the top floor of the hotel. It w...
See more room tips
Green Features: Same environmentally practices like any hotel. Sheet and towel reuse.
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigDDetroit_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 30 December 2013
Thank you for your generous review of our hotel, the Detroit Marriott Livonia. As a TOP Contributor to TripAdvisor you understand the value and importance of sharing your thoughts and impressions and we are pleased you gave us high marks in all categories. I am also thrilled that you shared the value of our package offerings as they reflect a significant savings and are often under utilized. Thank you once again for your kind assessment and thoughtful review.

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawkwell
Level Contributor
129 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 12 December 2013 via mobile

The hotel is well located just off I275 and is easy to find. The adjacent Laurel Park Mall is very convenient with a good selection of stores.

The hotel is well kept and the exercise room is very good. The staff were helpful and I had an enjoyable stay. I would use this hotel again if I was staying in Livonia.

Stayed December 2013, travelled on business
Helpful?
1 Thank cbailey8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 21 December 2013
Dear Senior Reviewer;

The staff of the Detroit Marriott Livonia strives to be good hosts and we are pleased you enjoyed your most recent stay. Thank you so very much for taking the time to put your thoughts in action and recognize our efforts.

Happy Holidays!
Danielle Bastianelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 3 December 2013

The staff at check in were a little snippy when I asked if it was possible to get the 2 queen beds we requested rather than a king and pullout sofa bed. Then, the sofa bed was not made up with sheets. The room was small, but it was fine otherwise. The workout room was nice. There is a bar and a mall almost attached if you need that.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tucknorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 21 December 2013
Dear Senior Reviewer;

Thank you kindly for responding on TripAdvisor providing insight into your personal experience when checking in to our hotel. I do apologize for your guest arrival experience; while although we cannot always accommodate all guests requests for specific room types, our demeanor should always be warm and welcoming. Please know we greatly value your thoughts and impression and will review your comments during our next weekly Executive Team meeting.

Sincerely,
Danielle Bastianelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

This is a hotel with an ideal location to Metro Airport,Detroit,business areas, restaurants. The staff was very professional and courteous. The check -in and check -out process was flawless. The room was large and spacious. It was very comfortable and comfortable. The rate was reasonable. I look forward to another outstanding stay here.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this review, 29 November 2013
Thank you for taking the time and effort to submit your thoughts regarding your most recent stay at the Detroit Marriott Livonia. We are working hard to do more, BRILLIANTLY, and it is nice to hear that our guests are recognizing our efforts.

In gratitude,
Danielle Bastianelli
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Detroit Marriott Livonia

Property: Detroit Marriott Livonia
Address: 17100 Laurel Park Drive North, Livonia, MI 48152-2651
Region: United States > Michigan > Livonia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Livonia
#4 Business Hotel in Livonia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Detroit Marriott Livonia 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The Detroit Marriott Livonia is conveniently located near all of Detroit's major expressways and is easily accessible to downtown Detroit, Ann Arbor, and Southeast Michigan. Our on site transportation providers will be happy to extend our discount to you when traveling to Detroit's Metro Airport, a mere 18 miles from our hotel. Connected to Laurel Park Mall our hotel is just steps away from a variety of dining and entertainment options. Once inside the Detroit Marriott Livonia hotel you will enjoy guestrooms and suites featuring luxurious down comforters and duvets, HD flat screen TV's and recently upgraded wireless internet. Treat yourself to relaxing diversions in our indoor pool, whirlpool and extensive fitness center. Our on site restaurant and home town favorite Sweet Lorraine's is sure to please your palate with it use of organic and locally grown catering fare. Discover the finest of Detroit's hotels in Livonia, Michigan - at the full service Detroit Marriott Livonia. ... more   less 
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Also Known As:
Detroit Marriott Livonia Hotel Livonia
Marriott Livonia
Livonia Marriott

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