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“undesirable odor”

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Detroit Marriott Livonia
Ranked #6 of 16 Hotels in Livonia
Reviewed 26 March 2014

The room was adequate, but the incredibly strong odor of some sort of deodorizer was nauseating. No window that opens to help. The smell was like being locked in a storage unit full of those strong and sickening hanging car deodorizers. It may be something they use on the carpet, but it never abated and even interfered with my sleep. It would keep me from returning. I would have informed staff, but no one was at the desk when I left the next morning.
There are also in-room AC/heat units that run periodically during the night and interrupt sleep.

  • Stayed: March 2014, travelled on business
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Thank jkb08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 28 March 2014

Dear TripAdvisor Traveler;

Thank you kindly for providing us with a personal perspective regarding your recent stay. We are saddened to learn you were not happy with your accommodations, especially regarding the odor in the guestroom. We have strict non-smoking policy and at times when this is not adhered to by a guest, when cleaned, may have left a strong odor; I want to assure you a strong fragrant odor is typically not utilized when cleaning guestrooms as this is no longer the preference (industry standard and/or guest preference). I would like to note that we are in the process up upgrading all of our individual P-TAC (AC) units which should be complete soon. We greatly apologize for any disappointment you may have justifiably felt; It is our hope that you will consider returning to our hotel with the upgrade noted.

Sincerely,
Danielle Bastianelli

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172 - 178 of 319 reviews

Reviewed 18 March 2014

Traveling on business. Rooms were nice. Beds were comfortable and I liked that they had a lot of pillows, all varying in firmness. No issues with the wi-fi. Hallways and maybe the lobby were both in need of an update. Towels were good and shower stall was clean. The wood on the door was pretty beaten up. Good Location. Close to expressway and places to eat.

  • Stayed: January 2014, travelled on business
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Thank Heather O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 20 March 2014

Dear Top Contributor to TripAdvisor;
Thank you kindly for your thoughtful review of our hotel, the Detroit Marriott Livonia. We have recently renovated all our guest rooms, hallways and lobby and are thrilled you were pleased with our accommodations. Please know we greatly value your loyalty and support and hope to have the honor of servicing you again in the near future.

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing

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Reviewed 12 March 2014

This is our "go to" place close to home to take a mini vacation. Always really well priced for a Marriott and you can almost always find a package that includes breakfast for 2 at Sweet Lorraine's. We like that it's attached to the mall and we can shop or see a movie or go to dinner without ever going outside. Pool area is usually busy. Management is great here. Almost always have a wedding party or group staying from their conference center, so it can be busy in the hallways, but management handles anything annoying. Love these beds and sheets. Rooms are on the smaller side for a Marriott, but still really nice. A block to the expressway. If you want to leave the hotel there are many, many restaurants nearby.

Room Tip: All of the rooms are about the same. Double rooms seem to be slightly bigger than the Kings.
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  • Stayed: December 2013, travelled as a couple
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Thank debntodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 14 March 2014

Dear Deb and Todd;
Thank you ever so much for your kind review; we are thrilled you have had a consistently good experience at our hotel and found both our service and amenities to your liking. While although we appreciate all our guests, we acknowledge that it is our regular guests who have always supported us through both good times and bad, that helped us to sustain and we are grateful for your continued loyalty and support. We are all to aware that it is of vital importance to never take for granted our regular leisure travelers. Thank you from the bottom of our hearts!

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing

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Reviewed 10 March 2014

I got the pleasure of staying at the Detroit Livonia Marriott this past weekend and couldn't of been more happy with my stay. The entire staff were very friendly and helpful, especially Joleen and Amber at the front desk. The rooms were up to date and very comfortable. Best mattress I've ever laid on. Overall, just a great experience!

  • Stayed: March 2014, travelled solo
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Thank derek t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 12 March 2014

Thank you Derek for your kind review! We at the Detroit Marriott Livonia take our role very seriously in ensurig all our guests have a memorable and enjoyable stay and we are thrilled to learn you were pleased with not only our accommodations but also our guest service. We greatly value and appreciate your loyalty and support, but more importantly you honest assessment as it helps us to continue to do more better.

Thank you once again. Sincerely,
Danielle Bastianelli
Director of Sales & Marketing

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Reviewed 1 March 2014

Hi ,,, My name is Rod Norgren. I lived in Livonia for 30 years, and whenever we come to Livonia to visit friends and family, we stay at the Detroit Marriott Livonia. It is a wonderful place to stay with a great restaurant, helpful staff, attached to Laurel Plaza Mall, and good cookies in the lobby. What more could you ask? Seriously, I have never been treated better nor enjoyed continued service as I have experienced over the last 15 years at this facility. We have stayed there many many times and will be staying there this coming July. Keep up the good work Detroit Marriott...and go Tigers.

Room Tip: The higher the floor, the quieter the room/.
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  • Stayed: July 2013, travelled with family
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Thank LookoutRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 3 March 2014

Dear Mr. Norgren;

On behalf of the Detroit Marriott Hotels please know we greatly value and appreciate your kind assessment of our hotel. Our staff works diligently to ensure all our guests have a "brilliant" experience when at the hotel and I am thrilled to hear we have been an enjoyable home away from home. We know it is our loyal guests who come time and again, who have helped us sustain through the tough times, and we are so pleased to be able to be a consistent and reliable partner to you and your family. Thank you, ever so much!

Sincerely,
Danielle Bastianelli

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Reviewed 7 February 2014

My husband and I stayed here for one night and I would have given it a 5 star rating if it had not been for the kids running up and down our hall all day. They also were banging on our door at various times. We were away for most of the evening, otherwise I would have insisted on being moved. Room was nice and bed was FANTASTIC! We opted for the breakfast package, what a great 10 bucks spent! We have a reservation for 2 nights next weekend. I am hoping we will be put in a quieter area. The front desk advised me to request a room on the 6th floor. I would recommend this hotel to friends and family without hesatation.

  • Stayed: February 2014, travelled with friends
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1  Thank MichiganBmorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 11 February 2014

Dear Guest;

Thank you kindly for providing an honest assessment of your stay at our hotel, the Detroit Marriott Livonia. I was saddened to learn that other guests had created a disturbance during your stay ~ this is certainly something we try to manage (zero tolerence) when informed. I am thrilled to hear otherwise you felt our accommodations were fantastic and that you felt the breakfast inclusive rate provided value for what you received. I just love our breakfast buffet! Please know we greatly value you loyalty but more importantly your candid insight as it helps us to stay on top of all our guests needs. Thank you again.

Sincerely,
Danielle Bastianelli
Director of Sales & Marketing

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Reviewed 13 January 2014

This hotel was great since I booked it while my husband was driving on black ice and we needed to get off the road so we got a room at 11pm. It was clean, spacious and beds very comfortable.
The front dest staff was extremly nice, friendly and helpful. Love the coffee in the room.

Room Tip: Choose a corner room for more space and they are very quiet. Room 359 was great!
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  • Stayed: January 2014, travelled with family
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1  Thank skcTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBastianelli, Director of Sales at Detroit Marriott Livonia, responded to this reviewResponded 5 February 2014

Dear Traverse City Traveler;

WOW! Thank you for the 5 stars in all categories. We are pleased that you enjoyed your stay and were happy to help during one of the many Michigan winter storms. It is our hope that you will visit us again in the spring as our patio rooms are quite lovely.

Thank you once again ~ we do so appreciate!

Danielle Bastianelli
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Detroit Marriott Livonia

Address: 17100 N Laurel Park Dr, Livonia, MI 48152-2651
Region: United States > Michigan > Livonia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Livonia
#4 Business Hotel in Livonia
Price Range: £85 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Detroit Marriott Livonia 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The Detroit Marriott Livonia is conveniently located near all of Detroit's major expressways and is easily accessible to downtown Detroit, Ann Arbor, and Southeast Michigan. Our on site transportation providers will be happy to extend our discount to you when traveling to Detroit's Metro Airport, a mere 18 miles from our hotel. Connected to Laurel Park Mall our hotel is just steps away from a variety of dining and entertainment options. Once inside the Detroit Marriott Livonia hotel you will enjoy guestrooms and suites featuring luxurious down comforters and duvets, HD flat screen TVs and recently upgraded wireless internet. Treat yourself to relaxing diversions in our indoor pool, whirlpool and extensive fitness center. Our on site restaurant and home town favorite Sweet Lorraine's is sure to please your palate with it use of organic and locally grown catering fare. Discover the finest of Detroit's hotels in Livonia, Michigan - at the full service Detroit Marriott Livonia. ... more   less 
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Also Known As:
Detroit Marriott Livonia Hotel Livonia
Marriott Livonia
Livonia Marriott

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