On the morning of my last day, the plumbing overflowed in the bathtub and toilet. It could have been a disaster but I still had a good experience because of the way the staff handled the situation. The front desk sent someone up immediately and they offered me a different room to use for showering, etc. They immediately comped the room and when they found out that my employer had paid for the room also comped me a room personally for a future stay at one of the hotels in their network. I got an e-mail and telephone call from the General Manager and have to say that I would stay again because of their hard work to make me a satisfied customer. A note to the owner, though, would be to invest more in the property, repair or replace the sleep number beds and make sure the plumbing issues are completely resolved.
- Official Description (provided by the hotel):
- We are a newly renovated, full service, hotel with two food outlets and two bars. Located next door to the Laurel Park Mall. Complimentary parking, local transportation and high speed wireless internet access. Indoor heated pool, hot tub, exercise facility, pool tables and game room. We have over 15,000 sq. ft of meeting space. Numerous restaurants with in walking distance(Red Robin, Jimmy Johns, Buffalo Wild Wings, California Pizza Kitchen, Pancheros, Applebees,etc). Check out how great the hotel looks. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Detroit Livonia
- Radisson Livonia
- Livonia Radisson