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“Misleading- "Family Getaway"” 2 of 5 bubbles
Review of Wirrina Hotel & Golf Resort

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Wirrina Hotel & Golf Resort
Loxton, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Misleading- "Family Getaway"”
2 of 5 bubbles Reviewed 1 May 2014

we were looking for family accomodation for a couple of nights in the Fleurieu Peninsula and purchased a Scoopon voucher which stated "Family Getaway to Wirrina Resort on the Stunning Fleurieu Peninsula". Having not been there for over 20 years, and hearing from others that it was pretty tired, I thought I would check the website first. Under accomodation it states "Our Brand New Family Rooms are an ideal choice for families", and the photos showed that, so naturally thought this should be a good option. Upon entering the Resort, you could see that the new owners had spent some effort tidying the place up, but when we got to our rooms we were disappointed to say the least. Had not been refurbished at all (but were in the process of, hence the old carpet rolls left in our view from the balcony, dirty windows, ongoing painting and wall repairs in the passage). OK, we didnt pay full rate, and it was generally clean and tidy, but would NOT have booked if we new this was the situation.Package also included FREE mini puttputt golf and we received a voucher for FREE golf, only to find out that when we went to play, the golf course was closed for the 2 days we were there for green repairs!! Had a meal in the restaurant which was OK, used the games room a couple of times which was fun. On the PLUS side, the staff were helpful and courteous and you can see that the new owners are trying, but may have been a bit premature and over the top with marketing. I explained to the manager that this would have been a good opportunity to get great exposure for the Resort, and change its reputation, but they blew it big time, and we won't be back, nor any of our friends.Plenty of apologies and offer to view rooms that had been upgraded, but that was it. I guess they got our money, so that should help with the refurbishment.

Room Tip: qualify if you are actually in the refurbished rooms
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  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DLF349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 3 May 2014
Dear Valued Guest,

We thank you for sharing your feedback. Any feedback that we receive helps us in bringing improvement. The upgrade of the resort is on and will be completed by the end of June2014.
We are glad you found our staff friendly and courteous.
We assure you that you will find the standard and the services better and to your delight once the upgrade is completed.
Looking forward to having you stay with us in future.

With best regards,

Rajesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
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English first
SA
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 28 April 2014 via mobile

Second time we have stayed here, once before the renovation and once after. Apart from some vases with fake flowers, half painted walls, some added egg chairs, the removal of a super handy drinks vending machine, massage chairs which are way overpriced and the change of dinner menu to consist 75% of curry there is nothing substantial to be excited or worth mentioning. The staff are friendly but not always reliable, the restaurant is very limited in dinner options and the buffet breakfast is subpar. The view from the restaurant however is beautiful and there is always some wildlife to see. The room walls are paper thin, you can hear everything next door (we had crying children at all hours of the morning and night) as well as cars arriving and leaving and people walking down the corridor returning to their rooms. When you come to a place like this it is nice to relax and sleep in which was made impossible by the noise levels. We bought the rooms via scoopon so it was good value but what is failed to be mentioned until you get there is because of buying the room via scoopon you don't get your room serviced! Conveniently left out of terms and conditions... So for 2 epople staying they expect you to only use 1 towel and 1 roll of toilet paper over the 2 night stay... Overall it was average but we won't be back.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jayd822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 3 May 2014
Dear Valued Guest,

We value your feedback and apologize for the not so good experience you had during your stay. The resort and the services are currently being upgraded and will be completed by the end of June 2014.
we request you to kindly visit us again once the upgrade is completed in June this year.

Looking forward to your stay and assuring you of our best services at all times.

with best regards,

Rajesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

We stayed here a few months ago being our first visit back there for over 25 years. The room was large and comfortable just like I remembered it but was a little old. Nevertheless, it was quite comfortable and clean but could do with an upgrade.
We had fairway views and could walk out of our room close to the 10th fairway.
We also had breakfast and an evening meal there in the restaurant - both were very nice.
Its sad to see a lot of the resort not being used like it was when we last visited it. Its in a good location and close to the township of Normanville.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wrinkles123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 3 May 2014
Dear Valued Guest,

We thank you for sharing your feedback and glad to hear that you enjoyed your stay. The resort is currently undergoing upgrade, which will be completed by end of June 2014.
We feel good that you enjoyed both your meals in our Restaurant.
Looking forward to welcoming you back in near future.

With best regards,

Rajesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armidale, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

Went to Warrina Resort for a family wedding and had a great time.I arrived late after a long interstate drive with the family, but was surprised to find my booking was only booked for 1 night (instead for 3). The staff were very apologetic and did everything they could to get us a suitable family room for 3 nights. The wedding reception was held at the resort and the facilities were great. All staff from cleaners, front desk personnel and bar staff were extremely friendly and helpful. The rooms were clean and very comfortable and the resort has a great pool area and mini golf/playground area. If you have kids, take them for a walk down near the marina, we found some great rock pools for discovering all sorts of crustaceans.

Room Tip: North side rooms (smallest numbers) are best.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aussiesteve83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 3 May 2014
Dear Valued Guest,

We thank you for having stayed with us and having taken your valuable time in providing and sharing your feedback.
We are glad to hear that you thoroughly enjoyed your stay and the services from our ever friendly and courteous staff.
Wirrina Cove resort is an excellent and the biggest wedding venue offering variety of services and the Most beautiful location.
Looking forward to your stay in future.

With best regards,

Rajesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Willunga, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

Lovely place, spoilt for choice of things to do, magic location, nice staff, decent food, great wildlife (roo's and a variety of native birds-includung tiny emu wren). Comfy rooms, pinball, racing car machine, eight ball, golf buggies, nearby marino, real golf, mini golf...phew-too much for one night, we're coming back! Oh yeah, prettyvreasonable prices but bookbdirect ratger than wotif, booking.com etc; it's cheaper that way. Recommended for everyone-unless you're a night clubby city person :-)

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Moira-jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 3 May 2014
Dear Valued Guest,

We thank you for your stay and for sharing your feedback.
We are glad to hear that you enjoyed what we offer here at the Wirrina resort, good food, great location, natural surround, games for the youngsters, Mini golf, 18 hole golf course and the golf buggies and the services from the friendly staff.
looking forward to your stay in future.

With best regards,

Rajesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

Stayed for two nights during my golfing trip this hidden gem. I had chosen this resort for my stay after reading the recent reviews which have been very promising and some excellent comments.

I really enjoyed staying here. I got to stay in the refurbished room which has been really done very well. The room was very clean, very good size and a very comfortable bed. The bathroom is very specious and overall a very comfortable room. Thanks for the new room directories and will surely go for the fishing trip available on request.

Evening at bar was very enjoyable with kangaroos. Sitting outside with a chilled beer and kangaroos starring at you was a different experience. The furniture looks very nice at the outside sitting area.

Staff is very helpful and an excellent service by the restaurant staff. The new menu had a wide variety and a very tasty meal indeed. It was nice to see the General Manager of the hotel, hands on on the floor helping his staff when the bar got busy in the evening. I must say a very close nit team at Wirrina. A informative briefing by the GM and good to know the new owners are doing a lot to bring back the resort back to same old glory.

A very friendly and knowledgeable staff and best thing about them is the do not say NO to any demand from us. They went out of the box for catering for our pure vegetarian diet. Thank you guys.


Me and my wife really liked the message chairs kept at the lobby. 15 minutes of relaxing time after a game of golf was really refereshing.

I will definitely recommend this hotel to my freinds and family. I will surely be back here.

Room Tip: Golf view rooms
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kumar056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Guest Relations Manager at Wirrina Hotel & Golf Resort, responded to this review, 18 April 2014
Dear Valued Guest,

We the VR group of hotels and Resort as the new owners acquired Wirrina Cove resort on 12th December 2014.

We are glad to know that you had a wonderful stay and enjoyed what we have to offer here at the Wirrina Resort.

As an update we have laid a new carpet in our Heysen's restaurant and a new menu covering wider choice is in force and trust that on your next visit you will find us much more better and improved.

Looking forward for your continued patronage.

with best regards,

Sahil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
178 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

My wife and I had an overnight stay as part of a Scoopon deal which included accommodation, breakfast and a round of golf each.
We were greeted immediately at the reception desk by very friendly and helpful staff.
Our room was adequate (given it was part of a discount deal) and was clean, as was the bathroom. The bed was comfortable and we had a good night sleep (although the walls are a bit thin).
We had a pleasant afternoon playing mini-golf and had a nice afternoon tea in the Café Piazza.
We had our evening meal in the Heysen Restaurant which was unfortunately a little disappointing. The menu has quite a good range of options with several Indian choices.
Unfortunately our entrees were cold, and my main course was average. My wife's Lamb Korma was apparently very good. I suspect that the Indian dishes are the current forte, and in hindsight these may have been the better options.
The buffet breakfast was plentiful with plenty of options.
An injury to my wife's foot meant we were unable to use our golf voucher, which was a shame, as the course looks great and is in tip-top condition.
I would stay there again - and I look forward to seeing the outcome of the current renovations, and getting that round of golf in.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Placebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this review, 17 April 2014
Dear Valued Guest,

We the VR Hotels and resort as the new owner acquired Wirrina cove resort on the 12th December 2014.

We thank you for having stayed with us and having taken your valuable time to provide your honest feedback.
We do appreciate your suggestion and wish to inform you that we have very recently changed our menu on the suggestions and recommendations of a lot of guest and included few very popular Indian dishes like Butter Chicken, Lamb korma and Asian dishes as there is no Authentic Indian restaurant serving curry items in close proximity. We do have few other very popular menu items like, Sirloin steak, Garlic prawns, Moroccan spices Barramundi etc.
We sincerely apologize for food being served cold and have briefed the concerned staff to be careful in future. We assure you that on your next visit you will find our services better and improved.
We look forward to welcoming you again in future.

With best regards,

Rajesh Kashyap
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wirrina Hotel & Golf Resort

Property: Wirrina Hotel & Golf Resort
Address: Paradise Drive, Wirrina Cove, South Australia 5204, Australia
Phone Number:
Region: Australia > South Australia > Wirrina Cove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Wirrina Cove
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wirrina Hotel & Golf Resort 4*
Number of rooms: 145
Official Description (provided by the hotel):
Spread over 1200 acres of stunning South Australian landscape and just 75 minutes South of Adelaide on the picturesque Fleurieu Peninsula, you’ll find Wirrina Resort and Conference Centre. The Resort presents an enticing mix of casual and fine dining, wildlife, water, golf, accommodation and event facilities, all combining to create a special and memorable holiday getaway, conference or function experience. Wirrina Cove boasts 5km of waterfront coastline and is only a hop, skip and a jump away from the unspoilt Kangaroo Island. It is the ideal base from which to explore the beautiful Fleurieu Peninsula and its attractions. Immerse yourself in the unique nature of South Australia with its rugged cliffs, beaches, stunning coastal seascapes and sheltered coves, whilst enjoying dramatic sunsets in an idyllic climate. ... more   less 
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