Stayed for one night whilst visiting friends in the area....took advantage of a really good deal of B and B for £35.00 for a double room booked directly with Marstons Inns. I was not expecting much for £17.50 each but was surprised that the room was not too bad at all. It was quite small but clean, comfortable, warm and had a nice bathroom. It also had the most important requirement of a good comfortable bed! We ate in the restaurant and the meal was reasonable for chain pub food. The bar and waiting staff were young people and they were friendly,welcoming, enthusiastic and provided really good service.
As we retired to bed we passed the large sign stating breakfast was served between 7am and 10am ( No information is provided in the room itself )
We had a great nights sleep and the secondary double glazing did a great job of masking the traffic noise.
All good so far...then it went downhill rapidly.
We went down for breakfast at 9.10am only to be told that it had finished and all the breakfast items had been cleaned away! I pointed out the sign next to the till that the guy was standing behind which clearly stated that breakfast is served until 10am on weekdays.
I was told that that sign referred to members of the public who were coming in from the street who could have breakfast until 10am but hotel residents could only have breakfast until 9am!! I asked how this could happen when he had already cleared everything away!
I think the guy John was a little embarrased and I told him that I was going to write to Marstons Inns and I took a photograph of the sign stating breakfast was served until 10am. I also told him very sarcastically that I was going to reccommed him for the West Midlands Tourism Awards for the great service we had been afforded! ( I think he got the message that we were really pi**ed off ).
We went back to our room and made a cup of tea before we set off with our tummies rumbling and I think he must have had a bit of a rethink!
In fairness he apologised and did not charge us for our meal we had had the previous evening so credit where credit is due. We left feeling that he had made a genuine effort to make amends.
If they could address this very silly rule I would stay again as the place itself is great value and they have some really good staff.
Do not let our experience put you off but do confirm what time you can get your breakfast!!.
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- Also Known As:
- Crown Hotel Droitwich