We have stayed at the Metivier for over 30 years...some years as many as two or three times a season. Such was the case this year. On our third visit we experienced a group of young parents with several small children who checked in on a Sunday afternoon. Shortly thereafter they started drinking in the inn’s main first floor room. In no time the group became loud and boisterous and their fun continued into the evening. We sure don’t blame anyone for wanting to have a good time but long after midnight and well into the morning hours (2:00 AM and beyond) they were loud and inconsiderate. We weren’t the only ones who were kept awake that night. Early the following morning their kids played tag throughout the inn banging into walls and room doors with parents no where in sight. The world is filled with people like that. It was an unfortunate experience for us and I was embarrassed as I had recommended the inn to our business friends who had stayed there at the same time.
The following morning we voiced our complaint to the innkeepers. Admittedly, sleep deprived and still stunned by the level of arrogance and lack of basic consideration, my voice was loud and direct. If the drunks were within earshot I wanted them to know what we thought of them.
David, the innkeeper wanted to be certain we understood that this wasn’t their fault. In fact, it seemed to us that was his only concern. We were told we should have come downstairs and rung their buzzer…in effect it was our responsibility to take charge of correcting the situation. He explained that he can sleep through just about anything. The party started Sunday afternoon. The group was well into their cups before anyone’s bedtime. Their kids were running amok and apparently the innkeeper didn’t notice any of that. Really? Is it so much to expect that management would have cautioned those folks to respect “quiet time” at some point?
Customer service starts and ends with happy customers. When a customer says they are unhappy it doesn’t help to become defensive and attempt to explain why it isn’t your fault.
If you have unruly kids and you’re looking for a place to get drunk and rowdy, these days the Metivier might just be a good place to stay.
- Official Description (provided by the hotel):
- Metivier Inn, conveniently located on historic Market Street on Mackinac Island, Michigan, was built by Louis Metivier as a private residence in 1877. Shortly after its 100th anniversary, the current owner remodeled the inn keeping the original French and English influence. Metivier Inn offers 22 charming guest rooms for your stay, each including air conditioning and private baths, flat screen T.V. ... more less
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