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Grand Hotel
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Reviewed 10 September 2010

I booked this hotel late and got a suite on the 4th floor. Our room was beautiful, the veranda off our room was a treat. Great views. The "grand" porch was impeccable. Absolutely wonderful place.
The hotel has a lot going on. There are multiple tours and visitors paying to see the hotel. It feels a bit like a cruise boat. In the dining room you are met and escorted to a table. Either the buffet at lunch or a dinner menu just like cruises is offered. It's not bad but not comfy cozy either.
I had some miscommunication with the front desk. This was immediately remedied by the manager. A woman, I wish I could remember her name.
Definitely stay here if you visit.

  • Stayed: August 2010, travelled as a couple
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Thank havefuntoday14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2010

The key to great service is TIPPING!! Yah...I know...they have a "no tipping policy." It doesn't take a Bachelor of Science to know that is B.S. We tipped EVERYONE for their service/advice. I put myself through college as a server, and have a special appreciation for how money can talk.

We started at the registration desk. We gave the girl at $20 when we checked telling her we wanted an upgraded room. She tried to say "no" but I said, "we insist." We got a beautiful, beautiful room! Then, prior to our arrival in port via the ferry, I called to inform them we were arriving at Shepler's Ferry and to have a taxi waiting for us. There were two Grand Hotel taxi's (the only way to travel)! So when we got to the hotel on the taxi, I asked for Dondi (remember that name!). Dondi is the primary Doorman. (You can see who some of the other people are that work there by going to http://grandhotel.com/blog/. ) I tipped him for helping us acquire our taxi. From then on, he recognized us, greated us and greated us by name. Sure makes you feel like a big frog in a small pond among the other guests. One of our first tasks upon getting our room was to look for the Maitre D'. We explained it was our anniversary, and while we are aware that seating is first-come-first-served, we would appreciate his help in getting us into the private room at the end of the dining room (of course, tipping him with our request). Later that day, they called to inform us that there is a private party in that room, so they could not accommodate our request. I just said okay, thank you. Then after that, they called again to ask us when we thought we would be coming for dinner. I told them between 6 and 7. When we arrived for dinner, and for every meal after that, we were provided a fantastic window table. We also tipped the servers $20 per meal. And....did I forget to mention that we were greated by name by the maitre d' each time as well?

We took advantage of the anniversary/honeymoon package. This package included a 1 hour carriage ride. So, one of the four days we were at the Grand, we received a phone call asking if we would like to take advantage of a carriage ride in the owner's personal carriage. So of course we made plans to do so the following morning. We had a WONDERFUL ride in the areas we requested (we have been to Mackinac Island many times ---we got married there--and have done many carriage rides).

We also took advantage of the awesome pool. There are two hot tubs as well. Most of the kids were at the shallow end of the pool. That end of the pool had a hot tub. But the deep end (9 ft) had no people. There is also a hot tub that no one was using....except for me. The pool provides float noodles, which makes it nice for floating in the deep end of the pool without being bothered by the kids if you are so inclined.

As for eating, we dined at Woods one evening, which is a great ride deep into the woods. The atmosphere of the restaurant is also great, as well as the food. We also had lunch out by the lake at the Iroquois....WONDERFUL!

We had scheduled a West Lighthouse cruise through Shepler's, but due to high waves, it was cancelled. (FYI---DON'T FORGET YOUR CHARGERS FOR YOUR PHONE/BLACKBERRY/CAMERA, ETC). But...if you do, the service desk has crates of chargers that you can search through. Dave helped me alot with searching for chargers for our Blackberries and camera.

We are mostly day people rather than night people. While we had high hopes for watching the sunset at the Cupola bar and dancing at the Terrace Room, the days at the pool in the sun pooped us out. One morning we had breakfast in the room and one evening we had dinner in the room.

The flat panel TV's in the room have a DVD player in the side of the screen...another FYI. We bought "The History of the Grand Hotel" and watched it in the room one evening. They also show "Somewhere In Time" and some other movies in the evening.

Each morning they give you a schedule of events at the hotel. It may look like this:

6:53 am Sunrise
8:25 pm Sunset
6:30 am - 8:00 am Morning Coffee, Audubon Wine Bar
7:30am - 9:30am Breakfast, Main Dining Room
7:30 am Geranium Bar Opens
7:30 am Sunrise Stretch, Pool House
9:30 am - 11:00 am Continental Breakfast, Geranium Bar
11:00 am The Jockey Club at the Grand Stand, the Gate House Restaurant and Fort Mackinac Tea Room Open (we've had nice times at the tea room)
11:00 am Quattro's Quarters Game room opens at the Gat House (shuffleboard, air hockey, skeeball, the claw, and more)
12:00 - 2:00 pm Grand Luncheon Buffet, Main Dining Room
12:00 pm cupola bar, Bobby's bar and Pool Grill opn
2:00 pm Audubon Wine Bar Opens
3:30 pm - 5:00 pm Afternoon Tea, Parlor
5:30 pm Woods Restaurant opens
6:00 - 9:00 pm Hotel photographers will be availalbe to take your pickture, Parlor
6:30 pm - 8:45 pm Dinner, Main Dining room (Menu #)
8:00 pm - 9:30 pm Demitasse, Parlor
8:30 pm Music-with-a-view, Cupola Bar
9:00 pm S'mores, The Jockey Club
9:00 pm Movie,, Somewhere it Time
9:00 pm Children's Movie, Ice Age - Dawn of dinosaurs
9:30 pm The Grand Hotel Orchestra, Terras Room
10:00 pm Live Entertainment, That 80's Band, The Gate House (must be 21 after 10pm)

The Jockey club is just across the street within walking distance. The Gate House is a bit more of a walk down into town. Manageable going doing, but steep going back up.

There is an art gallery right near the concierge desk. Make sure you go up the steps in the art gallery to see the reproduction in miniature of the Grand Hotel.

If you give the doorman 2 hours notice, you can just leave your luggage outside your room and they will take care of having it delivered to the dock in Mackinaw City or St. Ignace. You can also ask for assistance with moving it down to the entrance by calling the Service Desk. That way, you can bring it with you on the taxi to your ferry.

If you use Shepler's and stay at the Grand Hotel, you get $4 off your ferry fee. And if you take the 9 am or 10 am boat from Mackinaw City to the island, you get a great cruise under the bridge.

If you want to stay in Mackinaw City, CHECK OUT THE RIVIERA MOTEL. Its right on the water, looking at the bridge, with a nice pool by the lake and right next to the lighthouse park. Rooms 212 and 112 are the best, but we had 203 and it was perfect too!

  • Stayed: August 2010, travelled as a couple
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14  Thank NV_Bound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2010

I came her for my mother's birthday and my gosh it it GORGEOUS!! The outside of the hotel is breathtaking and the inside is GREAT! You'll especially love it if you appreciate vintage decore and history. The dinner was wonderful and I loved having to dress up for it! I

I will say the rooms are not that breathtaking but you have to consider the year it was built, they are beautiful but not that roomy. The staff is very friendly BUT I did have one issue. I used my card for incidentals and told them to charge another card when I checked out but they charged my incidentals card. The staff screwed up big time and it really upset me. However the hotel is so beautiful that everytime I come to Mackinac I will stay here.

  • Stayed: July 2010, travelled with family
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1  Thank Ash_51108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2010

The hotel was nice but not great. I thought the front desk was somewhat condescending. The breakfast was nice but not as nice as I would have expected. Rent bicycles in town. Walk from the Ferry. Your bags are transported separately. Ask to first see your room. We were told ours had a nice view but it didn't.

  • Stayed: August 2010, travelled with family
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1  Thank BRJEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2010

We just spent a wonderful 2 nights at The Grand with our sons, ages 8 & 10. I was concerned given some prior reviews, but we LOVED the total Grand experience and hope to return some day. The hotel is indeed old, but that is the charm - the historical aspect of it. Yes, the rooms are smallish and not the most modern - but we expected that, they were clean and well kept. The beds in our room were doubles (vs. queens) so upon arrival we requested a rollaway cot so I boys didn't have to share the small bed and it was delivered no problem. We paid the "walk-in" rate of about $350/night and that included breakfasts and dinners for 4! The 5 course dinner cost for non-guests is $70, so in my mind the room cost was a good value. (The upgrade cost to a lake view was about $500 per night so we declined that - we weren't in our room much) Our boys enjoyed ordering the "fancy" food even though they didn't necessarily like it all - we were proud they didn't go to the offered kiddie buffet of hot dogs, etc. We enjoyed the food and beautiful hotel and grounds! We recommend visiting Fort Mackinac, going on a carriage ride, and the bicycle ride around the exterior of the island (8 miles-mostly flat).

  • Stayed: August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank WarmItUp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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