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“Do Not book there, You must read this”
Review of Island House Hotel

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Island House Hotel
Ranked #6 of 12 Hotels in Mackinac Island
Certificate of Excellence
canada
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Do Not book there, You must read this”
Reviewed 18 September 2013

I made reservations 3 months ahead of time, were going to stay there mid Sept 2013. I got an e-mail the night before we were going to leave and they had a tour bus coming and we could not stay there and they booked us at the Lilac tree spa. I called the manager and pleaded with her cause I was bring my parents who are in there late 80's and Dad has a walker. The manager said we can not stay there and not to call back as she was very busy. We were driving from Canada and now staying at a place we no nothing about. The manager said we could take the horse carriage every morning for the breakfast and dinner. I told her my Dad has a walker and the Lilac tree hotel is in the downtown area and it is hard for him to climb up on the carriage. I called the manager again and pleaded to stay there, she told me do not call me back or I will cancel your stay at the lilac tree hotel. We had no choice but to stay there because we were leaving the next day. Nice of them to e-mail me the day before we were going to leave. As it turned out the food was terrible at the island house, we order ceaser salad, fish, chicken. The romaine lettice was soggy and a very light green, chicken was dry and fish tasted terrible. Now the breakfast looked good but most of the food they kept running out of and was cold. The Lilac tree spa was great very clean and the suites were large, so all in all I was now glad that they canceled our stay at the Island house and would never book there again. By the way the manager at the island house could care less that my Dad was in bad health and was so rude to me. So beware if you book at the island house and they have a large group coming, they will cancel your stay. I would like to know if this has happened to other people.

Stayed September 2013, travelled with family
Helpful?
17 Thank bblow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHHotel, Manager at Island House Hotel, responded to this review, 20 September 2013
bblow, we are very sorry to hear of your concerns. At the Island House, we want each of our guests to know that your business and feedback is valuable to us, and want you to have a truly wonderful experience here. It is our understanding that our management team has connected with you to talk over your concerns, but please do not hesitate to reach out if you'd like to discuss further.
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730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
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English first
Baltimore, Maryland
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 September 2013

The Island House Hotel has a great location on the edge of town overlooking the harbor. Our room was upgraded and had 3 windows facing the harbor. The hotel has nice updated rooms within a historic building. Lawn chairs and rocking chairs on the porch provided a relaxing time in nice setting. The breakfast was very good. Everything on the Island was within an easy walk..

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 19Wayne46_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHHotel, Manager at Island House Hotel, responded to this review, 17 September 2013
19Wayne46_, we're so pleased that you enjoyed your stay at the Island House! Mackinac Island is a very special place, and we value your business and feedback.
The Island House does indeed have a fantastic location, and we're glad you enjoyed your guestroom and the spacious front porch and lawn areas. They're great places to watch the ferries, kayakers, and sailboats.
We're glad you enjoyed breakfast, as well. Our breakfast buffet has something for everyone, and the views from the restaurant are unbeatable!
We'd love to welcome you back to the Island House again soon, 19Wayne46_. Give us a call to begin planning your next trip!
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 September 2013

I was surprised at the high price per room, for what we actually got, and we are graciously upgraded at no extra cost. While we appreciated the upgrade, it was still much more than other hotels. Also, my primary critique is on the small things that were missing. The bathroom had minimal space and very basic soaps and shampoo. Nothing was special. The cups, coffee maker and glasses were tucked in a cabinet, and we didn't find them until much later. We were also not told about the mini-fridge that was also hiding in a cabinet. Major critique that needs to go is the fact that they charge 3.00 for a two-person s'ore kit pack. This should be complimentary! Also, bikes cost more than other places, and they do not give complimentary water to people, it is 2.00 for a small bottle of water that should be no cost, because they are renting with you and not the cheaper rental places. Also, Friday 9/13 staff at the Grill Room, some of them looked horrible, like they had rolled out of bed , they were loudly talking about hangovers, and being out all night. Yikes!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank petoskey27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHHotel, Manager at Island House Hotel, responded to this review, 16 September 2013
Thank you so much for visiting us at the Island House, petoskey27. We're glad that you enjoyed your complimentary upgrade!
We apologize that you had some small concerns with your stay. Please be assured that your feedback is valuable to us, and we appreciate you taking the time to let us know how we can improve.
One of the many enjoyable aspects of visiting Mackinac Island is its historic charm. This, in addition to the Island House's incredible views of the lake, spacious front porch and front yard garden, adds up to an experience that many of our guests find very special and lovely. We'd love to welcome you back again to enjoy all that Mackinac Island has to offer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 September 2013

We had rooms 223 & 224 - both look out over the bay with a stunning view and both were 2 queens in each. Ask for the hotel discount when you rent a bike in front of the hotel. Good breakfasts and a great place for a wedding reception!

Room Tip: Ask for a bay-view room!
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GDaddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2013

The Island House Hotel is a beautiful, smaller hotel on Mackinac Island with amazing views of the harbor and downtown. The hotel is conveniently located and is walking distance to the fort, downtown and all of the ferry docks. They have a beautiful porch and front lawn with lounge chairs to enjoy the views and the bonfires. Very relaxing, enjoyable hotel! We will definitely stay there again.

Room Tip: If possible try to stay in room 301. It has amazing panoramic views of the harbor, lighthouses and d...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviewed 9 September 2013

My now husband and I were married last week on the Island. We had the rehearsal dinner and reception all at the Island House. The wedding coordinator there was absolutely flawless. From the moment we walked in, to the moment we left she accommodated us beyond expectations. Normally check in is at three but she got us in at 11. Not only that, but she upgraded us to a beautiful suite. She made sure we didn't have to worry about a thing. There were little things she did too and maybe didn't know that we noticed but we did and appreciated it so much! I would absolutely recommend The Island House to anyone. The staff was friendly and helpful. There were a lot of mouths to feed and drinks to fill but they never got rude or stressed out. They were smiling and sweet the entire time. The rooms were so beautiful too. It has old world charm which I adore. The view is incredible from the rooms. The veranda is so relaxing and pretty. Everything was very clean and exceeded standards. Our entire family/friends said they had the most magical time there and we did too. I am soooo happy and I will find a way to let them know personally that they rock!

Room Tip: Love the rooms with the bay windows. Outstanding view!!!
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hodgepodge w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lapeer, Michigan
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 September 2013

My husband and i are on a quest to stay at every hotel on the island, so this was our first visit to the Island House. Overlooking the Marina, the Island House has a lovely vantage for people watching! We spent most of our time sitting on that porch, wine glass in hand, watching the people go by. It's a short walk to town and close to everything you could want or need. The accommodations were clean and comfortable, breakfast was wonderful and both on site restaurants offered excellent food! We celebrated our 25th Anniversary while we were there and they even had our name with their congratulations on the welcome sign. All in all, one of the best stays we have had on the island!

Room Tip: Pay a little extra and get a room with a water view! Oh, and be sure to listen for the playing of t...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Sommerfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island House Hotel

Property: Island House Hotel
Address: 6966 Main Street, Mackinac Island, MI 49757-1410
Phone Number:
Region: United States > Michigan > Upper Peninsula > Mackinac County > Mackinac Island
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Mackinac Island
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Island House Hotel 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Since 1852, guests at the historic Island House Hotel on Mackinac Island, Michigan have enjoyed the escape to a simpler time. Disembarking on the island is truly like stepping back in time. Motor traffic is prohibited on the island, making walking, biking, and horse-drawn carriages the preferred modes of transportation. This family owned historic landmark offers modern conveniences within a historic setting. Open from May through October, there are several packages available to help you plan your perfect island getaway. Mackinac Island has a long and storied history, beginning with the Native Americans who populated the Straits region, followed by French fur trading. Abundant natural resources made Mackinac Island an important post in the lucrative fur trade and a hub of fishing activity. In the 19th century, tourism became the island’s main industry and today, new generations discover the charms of this quaint resort community. The Island House Hotel has the distinction of being the only hotel located within the boundaries of the pristine Mackinac Island State Park. We look forward to welcoming you to the breathtaking beauty of Mackinac Island, one of Michigan's most photographed and talked about travel destinations. Located between Michigan's upper and lower peninsulas, the Island offers you unforgettable natural and historical treasures surrounded by the sparkling blue waters of the Great Lakes. With an eight-mile circumference, Mackinac Island offers an abundance of attractions for adventurers of all ages. Parasailing, historic tours, hiking trails, narrated carriage tours, horseback riding, drive yourself horse & buggies, shopping, dining and watching world famous Mackinac Island fudge being made. Hotel amenities include: indoor heated swimming pool, air conditioning, evening bonfire for roasting smores, concierge service, onsite bike rentals, as well as excellent in-house fine & family dining at 1852 Grill Room or Ice House BBQ. Today, with our beautifully renovated guest rooms and breathtaking views of the marina and Mackinac harbor, the Island House offers you a timeless escape from everything that's ordinary. From our veranda, discover for yourself why this extraordinary island has beckoned visitors world-wide for over three centuries. In addition to stunning waterfront views, guests choose the Island House Hotel for its convenient location. Far enough from the downtown hustle to enjoy the sounds of horseshoes on the pavement and gentle breezes off the water yet just a short walk to the Mackinac Island’s most popular attractions and shopping. Whether relaxing on the porch or enjoying drinks with friends in the garden, the Island House Hotel delivers the complete Island experience. ... more   less 
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Also Known As:
Island Hotel Mackinac

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