The Lake View Hotel did not honor our prepaid reservation for a 3 night stay in a ‘Deluxe Room’ and instead gave us a ‘Standard Room’. Even though the hotel has different published rates for the room types and we prepaid a full price rate ($922 for 3 nights) months in advance, the hotel refused to adjust the price or give us the proper room… they told us to take it up with Expedia and tried to convince us that the rooms are similar.
The front desk staff was dry, rude and uninterested in addressing our issue. They did not care about what our confirmation statement stated and insisted that the reservation is for a standard room. It was clear to us that they were not happy that we reserved through Expedia; we suspect that the front desk reservations are commissionable.
The room itself was tiny (approximately 11x11 with a small bathroom) and was situated directly above the restaurant balcony. Our room faced the lake but had no view of it and the room location was so close to the main road that we heard loud profanities late into the night. The A/C unit is portable and sits on the floor taking a significant amount of space; it is also loud and requires to be emptied of water periodically. The beds and linens were clean and comfortable.
Overall our island experience was ruined by the Lake View Hotel and the fact that we were cheated.
- Official Description (provided by the hotel):
- The Lake View Hotel is located on timeless Mackinac Island. Our hotel is conveniently located downtown, making your favorite shops, restaurants and ferry lines just a walk away. We feature 85 newly upgraded guest rooms, the only indoor, heated pool on the island, free wireless internet, and a Continental Breakfast. We pride ourselves in meeting and exceeding our guests needs while not forgetting our historical past. As a guest at the Lake View hotel you will enjoy 32” LCD Flat screen televisions, new plush mattresses, pillows and bedding alongside our Victorian style decor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, Evoline ltd, getaroom.com and Cancelon so you can book your Lake View Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lake View Mackinac Island
- Hotel Lake View