My husband & I stayed at the inn in the Summer House for our honeymoon. The property was beautiful and the staff was friendly, but we had a few problems. First of all, we had paid for our rooms before we had even arrived on the island. Once we got there & checked in, the lady at the desk informed us that we still owed $1800 (We had already mailed in over $2000, which is what our stay there cost us). We told them we had sent the check in a month & a half earlier. She said they hadn't gotten it, even though our bank statements showed that they had cashed it!! She said that they had been having problems with employees not entering payments into the computer properly, & that she would check on it & told us not to worry about it until we checked out. When we checked out, they discovered that we had, in fact, paid our hotel room off, and not only had we paid it off, they actually had overcharged us $25, which they had to credit to my bank account. We could have enjoyed our honeymoon a little bit better if we didn't have to worry about the hotel trying to overcharge us almost $2000.
Other complaints: The food served at the hotel wasn't very good. We ate breakfast there and lunch from the grill. The breakfast was just average and the grill food was mostly disgusting. Now...because the hotel food isn't that great & the property is so far from any restaurant other than one, it is a hassle just to get good food. The long ride/walk into town gets tiring after a couple of days of staying there. You'll benefit greatly from bringing your own bike (preferrably with a basket attached for hauling things).
Next, it wasn't very quiet when we were there. Every night we could hear children running up the stairs & down the hall. There were a few weddings while we were there. One ran late and the music was so loud we couldn't sleep, and if that wasn't bad enough, we had to listen to rowdy, drunk people stomping around and talking loudly in the hall afterward. Someone even stole the "Privacy Please" sign from off our door knob & we never saw it again.
Last of all, the housekeeping is not that good. The only time our bathroom and hot tub got cleaned was the two days we were actually still sitting in the room when housekeeping came by. The rest of the time we would come back to a dirty bathroom & hot tub. Also, the rooms we stayed in supplied dishes for the guests to use during their stay. We made use of a few of the glasses but quickly regretted it. When the housekeeper was in our room cleaning, her idea of washing our dishes was just running cold water over them in our sink and wiping them with her hand instead of a wash cloth. She didn't even use soap. We would have washed them ourselves, but there was no kitchen soap in the room to do so.
Now, on a good note, the staff at the hotel is friendly, even if some of them don't do their jobs very well. The kitchen staff especially was friendly. The property is beautiful and we loved our room, but we won't be staying there again if we ever return to the island.
- Official Description (provided by the hotel):
- The Inn at Stonecliffe enjoys a storied place in Mackinac Island history. Built in 1904 as a family summer escape by industrialist Michael Cudahy, Stonecliffe has enchanted guests for nearly half a century. Situated high on the west bluff, Inn at Stonecliffe lodging comprises a classic Tudor-style mansion that offers 16 bed and breakfast style guest rooms, and the more modern Summer House Suites, with 31 richly appointed suites decorated in a classic summer cottage style with a light Victorian influence. Overnight visitors to Mackinac Island often observe that the best time to enjoy the island is in the early morning or late evening when the last ferry has carried the daily visitors back to the mainland. At The Inn at Stonecliffe, you’ll enjoy that feeling every moment of your stay. Anywhere you turn, tranquility and relaxation await, from the breathtaking bluff-top views of the Straits of Mackinac and Mackinac Bridge to the Inn’s lush, rolling lawns.Special Services and / or Features: • Breakfast Included• Air Conditioning• Onsite Dining and Cocktail Lounge• Weddings and Events• Kitchenettes• Bike Rentals • Cable Television• Outdoor Heated Pool• Private Baths• Telephones• Complimentary Wireless Internet• Non Smoking ... more less
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- Also Known As:
- The Inn At Stonecliffe Hotel Mackinac Island