My husband and I were stopping in Mackinaw City to break up the drive to Munising for our anniversary. I booked a king room with balcony on the lake back in April for our stay in August. At 10:00 am the day we were to check in I got a call from them saying they needed to move me to another room, a double queen with sofa still on the lake since they didn't have any other rooms available. ?? I said I booked this room back in April and it was available then why is it NOT now?? She said they had a large group in the night before and they left the water on and rooms got flooded. Since I had no choice and needed a place to stay I agreed. When we got there we were told our room was an upgrade and larger then the room I booked, but they would give it to us for the same price. Really?? Like it was my fault they had to move me!? We were told our room was ready, so we went up to the 3rd floor, as we walked down the hallway a housekeeper stopped us and asked if we were going to room 320. Told her yes and she said she still had to put towels and coffee in the room and she would be there in a few minutes, Guess it wasn't totally ready?? Went into the bathroom after the towels were placed and noticed garbage on the floor and what looked like sand or some sort of crumbs in the coffee cups on the counter, I think the towels were not the only thing that still needed to be done to make this room ready! My biggest issue though was NO balcony!! Just a dirty window you could barley see out of!! Bugs, spider webs and bird poop!! A huge disappointment as we planned on sitting outside and watching the sunset :( The room was a good size, but there was only the two of us so we didn't need that big of a room, that's why I didn't book that room! After a few hours there we seen several tour buses pull in and quickly start filling the rooms, rooms that we were told were flooded!!! Guess they only care about some guests and not others! Decided to check out the indoor water park/pool area. Heated water my butt, that water was freezing cold! The life guard on duty only cared if you had your wrist bands on to get in, from there it was anything goes. Small kids jumping into the lazy river right in front of him almost landing on other guests and he said nothing to them, jumping in the hot tub and worse thing we seen was a little boy get out of the kiddie pool area grabbing his private as if he really needed to pee instead of his mom taking him to the bathroom she put him into the bigger pool until he was done then he got out and went back to the kiddie pool as if all was right..gross! Not to mention this hotel was a total mess, wet towels everywhere!! You couldn't even walk into the snack area, bathroom, game room or even the hallway by the pool without stepping on a wet towel. The snack area by the pool didn't look like it had been in operating condition in years! There was a ton of junk behind the counter, counter was full of wet towels and personal items that guests left behind in the pool room not to mention all the garbage all over the floor, tables and chairs in the snack area. They must not have the staff to keep these areas clean and picked up since it was all still there the next morning!! This hotel had many issues, from dirty hallways, dirty rooms that were not really ready, people were complaining about back ups in the tub and sinks, as well as no hot water (which we didn't get until the morning we were leaving) A huge disappointment all around! The breakfast room was down the hall from our room and started at an early 6 am...yep you guessed it we were woke up at 6 am by all the people going to eat. Sad thing is these were adults running and yelling down the hallway!! Even one of the staff members was upset about the way these "tour bus" guests were behaving. The only staff member that actually said how sorry she was about all of this, the rest of them didn't really care at all. The front desk girl that checked us in was not very friendly and acted like it was a bother to her that we were there. I heard the other lady checking a small group of people in and making sure she told them very rudely about their non smoking policy and pointing out where they needed to go if they wanted to smoke even after they told her nobody in their party were smokers...We have stayed in Mackinaw City many times and have never seen this kind of treatment at any of the other hotels we have stayed at, I would never stay here again and I would advise others to stay someplace else as well!!! I would like to say thanks to the Bridge Vista for starting our anniversary vacation out on the wrong foot!! We would have complained to the front desk, but knew it wouldn't make a difference since they were rude and we knew they wouldn't care!! Would have been a big waste of time to do so, glad we were only staying one night!!!!! They even had the nerve to call us at 10:50 am the day of check out and ask "if we were planning on checking out anytime soon as you know check out is at 11:00" we still had 10 minutes and were actually walking out the door when the phone rang, really!? I have never had the front desk call me before and say something like that. Now I could see if it was past check out time or something. Please consider staying else where if you are planing a trip to Mackinaw City!! There are so many other choices any of them have to be better then this hotel!! :(
- Official Description (provided by the hotel):
- Northern Michigan's premier hotel and convention center, with Mackinaw City's largest indoor water park. Enjoy the incredible views right from your own private balcony or relax on our sugar sand beaches. With 98 rooms and suites we are sure to have the accommodations that you are looking for. Our hot breakfast buffet is served complimentary each morning right in our own bridge view restaurant. ... more less
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- Also Known As:
- Bridge Vista Beach Hotel And Convention Center
- Bridge Vista Beach Hotel Mackinaw City