We have stayed at this hotel for 10 consecutive years. We saw the hotel transform from
A basic pool to the water park, to a new owner, and a total facade change. We loved coming here for the friendly staff, great beach, and relaxation.
The change from the previous owner is why we will not return.
1. Unfriendly staff. We can walk up to the desk and no one will greet you. We can walk by and no one will say how was your day, have a great day, etc. we get absolutely no acknowledgement. As if we are an interruption of their busy day.
2. The beach is not tended. They used to rake and clean the beach. Not anymore. My son found a rusty nail point side up and another dad found a razor blade. Furniture needs to be repaired. We cleaned up the various beach garbage along with discarded hotel towels which we left on the baggage cart someone towed out to the beach. When we left 4 days later those towels & cart are still there.
3. The housekeeping staff is grossly understaffed. We had to call at 4:00 when our room had not been cleaned. I actually had an upset housekeeping staff member tell me "no your room
Is not clean" when we walked in after being out all day. That was the last insult.
The trick is to call the desk before leaving for the day and tell them you want your room cleaned early.
We already found an alternate hotel for next year. That hotel mentioned they get complaints about Bridge Vista all the time. It's sad. We loved to come here but enough said.
- Official Description (provided by the hotel):
- Northern Michigan's premier hotel and convention center, with Mackinaw City's largest indoor water park. Enjoy the incredible views right from your own private balcony or relax on our sugar sand beaches. With 98 rooms and suites we are sure to have the accommodations that you are looking for. Our hot breakfast buffet is served complimentary each morning right in our own bridge view restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Bridge Vista Beach Hotel Mackinaw City
- Bridge Vista Beach Hotel And Convention Center