We called this hotel & directly made a reservation for 3 nights. When we arrived the first day, they had no record of our reservation even though we had a reservation confirmation number. they had no vacancies & proceeded to shuffle our family of 6. the first night we stayed in 1 room, the 2nd night they split us up in 2 rooms on opposite ends of the property, the 3rd night they split us up into 3 rooms on different levels & ends of the property. we were very unhappy with this situation. we chose to vacation as a family, we didn't like being split up this way. the phones didn't work so we couldn't contact each other without walking out & knocking on doors. we had 3 children and a 78 yr old woman with us. this was not convenient. the air conditioning didn't work in one room-this is bad during 90* days, the bathtub didn't drain in one bathroom. to top it all off, when we got home & got our charge account bill, the hotel charged us for more than we were told. We contacted the hotel and they have not returned any of our phone calls. DO NOT STAY HERE NO MATTER HOW GOOD THE PRICE SEEMS--IT WAS NOT WORTH THE HASSLE.
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