We chose this hotel because of the location on Lake Huron and Best Western's reputation for quality. The room was nice and the beds were comfortable. However, we discovered a plumbing issue with the bathtub faucet which maintenance could not resolve. Management was unsympathetic and unprofessional. Customer service was non-existant. As a seasoned traveler, I vacation two or three times a year with family and friends. I can honestly say that my stay at this Best Western was the WORST EXPERIENCE I HAVE EVER HAD. I have NEVER been treated as rudely or badly as we were treated at this hotel. Thankfully, we left Best Western the next morning and spent the remainder of our vacation on Mackinac Island where we were treated as welcome guests and not criminals. Perhaps Best Western Dockside should send their staff to the Mackinac Island to learn the meaning of "customer service"... they have alot to learn.
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- Also Known As:
- Best Western Dockside Waterfront Hotel Mackinaw City
- Best Western Mackinaw City
- Mackinaw City Best Western