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“Great Location” 4 of 5 bubbles
Review of BEST WESTERN PLUS Dockside Waterfront Inn

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BEST WESTERN PLUS Dockside Waterfront Inn
Ranked #3 of 39 Hotels in Mackinaw City
Clinton Twp, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location”
4 of 5 bubbles Reviewed 6 June 2014

This hotel is located within walking distance of all the ferry services, downtown area, and many good restaurants. Hotel has beach access facing Mackinac Island. Good breakfast included adds to the value of the place. WiFi however, was a BIG disappointment!!! Usually didn't work, when it did it wa spotty at best.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 30 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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713 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Boxborough, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

Best Western Plus Dockside Waterfront Inn experience was very positive. The location was convenient. The staff was friendly and effective. The room furnishings were appropriate. The bed was very comfortablr. The room was clean. We enjoyed our stay.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 5 June 2014

Do not stay here, as this place has awful customer service. My boyfriend and I were excited to stay here, but the hotel cancelled our reservations due to a glitch with Expedia. After we had already booked our vacation plans, travel, ect., Best Western refused to honor our reservation despite us getting a confirmation email. After a long phone conversation with several staff and a manager, they're only option for us was to find another hotel, they refused to help us out in any way, despite the internet glitch being their fault, not ours. I have never heard of a hotel refusing to honor a confirmed reservation, this was extremely disappointing. I completely do NOT recommend this hotel seeing as they clearly have no care for their customers. So disrespectful and ridiculous.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Rose9644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bella Vista, Arkansas
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Fantastic Location and Great View of the Lake. Our Room had 2 Queen Beds with Balcony View that faced the Beach and Water. Loved the Room Décor and the Beds were very Comfortable. Was Wonderful to Open up the Balcony Doors at Night and Listen to the Water and the Birds to help you go to Sleep. The room is a little small but very clean and you don’t spend much time in the Room. Very close to the Ferry and the Downtown Restaurants. Breakfast was Average and the only down side was the Midge Flies but the hotel had no control over them. I guess they come every year around this time for a couple of weeks. Staff was very friendly. Would stay at this hotel again. Need to know that the rooms are outside Entrance Rooms, and they only have one Elevator.

Room Tip: Rooms are Outside Entrance Rooms and only 1 Elevator. Traveled with my Husband and his Parents and...
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jlkoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
michigan
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 June 2014 via mobile

I read the reviews for this motel and decided to make it our first stop on our trip to the upper peninsula . The room is very pretty, the bed is comfortable, everything was clean. A couple of things were not what we expected. One was the bathroom sink, it's in the room instead of the bathroom. So, unless you're alone, if you get up before the person with you and want to get ready, the light is directly in the sleeping persons eyes, the sink noise is disturbing, I didn't even want to brush my teeth until my spouse was awake. We were on the 4th floor, facing the lake, beautiful view. Little mosquito like bugs had just hatched and thousands of them were on our balcony and screen so we were unable to go outside on it. At 6 am, kids were on the beach in front of our room playing loudly, which was very inconsiderate of whoever was in charge of the children. Also, at 6:55am,
5 minutes before the breakfast bar was open, we had to stand outside, in a very long line of school kids, teachers, and a few couples like us in windy, cold weather. When we got inside, the breakfast bar was sparse or totally empty. No biscuits, but tons of gravy. A block of scrambled eggs was almost gone, leading me to believe the eggs were leftovers from yesterday. A very disappointing breakfast, indeed. I mentioned my disappointment to the front desk attendant and it was obvious she was totally disinterested in what I had to say.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Carol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Bend, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2014

We had an overnight stay at this hotel prior to our trip to Mackinac Island. The hotel room was clean and comfortable (comfortable bed, knotty pine paneling). There was a noisy de-humidifier running in the room, but overall the stay was comfortable for one night. The breakfast was fair but certainly convenient as an option prior to boarding the ferry. The staff at the front desk were very nice and professional. We received a check-in call while we were traveling to confirm our arrival which I thought was a nice service. It was nice to see a lot of people walking around the area late in the evening - very friendly area.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MEKLAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 May 2014 via mobile

Family vacation with young children, this hotel staff always prefoms supurb, the rooms have been upgraded and are spotless. The hot breakfast is adequate, as a guest you have access to ten swimming pools, two indoor water parks and a large sand beach.

Stayed May 2014, travelled with family
Helpful?
1 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, 1 October 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Dockside Waterfront Inn

Property: BEST WESTERN PLUS Dockside Waterfront Inn
Address: 505 S Huron St, Mackinaw City, MI 49701
Phone Number:
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Dockside Waterfront Inn 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Expedia and Agoda so you can book your BEST WESTERN PLUS Dockside Waterfront Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

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