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“Wonderful waterfront jacuzzi room!”

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Best Western Plus Dockside Waterfront Inn
Ranked #3 of 39 Hotels in Mackinaw City
Certificate of Excellence
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful waterfront jacuzzi room!”
Reviewed 2 July 2014 via mobile

We did not have a reservation, but the front desk was very helpful with room types and rates. They even had lower rates than online! The front desk agent was polite and helpful. She even informed us of the May Flies! (The flies that were in season when we stayed. Some other reviews discuss these flies. The hotel cannot control nature, but they were nice to inform us that they will be gone in a couple days and they do not bite.) I did not see any flies indoors, and we were there on the peak day for the flies. The room was large and clean. The TV had so many channels! The patio was wonderful and I walked right out to the sand to make phone calls. This was a great stay for a perfect vacation!

Stayed June 2014, travelled as a couple
Helpful?
Thank HeatherSV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 29 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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841 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

The staff at the front desk were rude or at the very least non-interested each time we approached them. The room #401 was supposed to have a water view however much of it was the parking lot to the ferry with the dormer blocking the beach view on the right side. The bugs were horrible and many of the corpses coated the very small balcony, chairs, table, and glass sliding doors. The bathroom area was not designed for function. The huge wall sized mirror facing the bed was disconcerting. The breakfast was a gelatinous mess....very unhealthy....would liked to have had fresh fruit/yogurt/boiled eggs/good coffee....did end up having bagel with coffee and on the first day some watermelon (only 5 pieces left and the next day brown bananas so beyond the stage to eat that I could not). Having stayed in Traverse City at the Sugar Beach Hotel the same week the Best Western was not a good experience to end our vacation.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank 325michelinab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 29 September 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flushing, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2014

I have been staying at the Best Western Dockside in Mackinaw for years with my family. I have never had a problem until this trip. Our room wasn't ready for an hour and 15 minutes after check in. The staff was rude and not helpful. They acted like we were putting them out by needing our room ready.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 29 September 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Lake
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

Have stayed at this property multiple times over the last 4 years and it is always my first choice as THE place to stay on my return visits. Astounded at the level of room you get for the price. A good nights rest is always on tap as whatever mattresses and/or bedding they use are like sleeping in my own bed. The staff is friendly and the free continental breakfast is top notch.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moneu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 29 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, VA
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

Breakfast quality was amazingly poor compared to those facilities with whom Best Western competes. Food selection and quality was disappointing. Overall, feels grubby. Corner room difficult to access. Inclines were difficult to move luggage on cart. Wireless internet was not available during our stay.. There was not a demonstrated ability to deal with the problem ; there were multiple excuses and even suggestions that I did not know what I was talking about. Used two different devices. -- Apple and Samsung and neither connected although two different people told me my devices were not working. They functioned before I arrived ther, and have performed normally since I departed.

Room Tip: Because of design, I am not sure there is a good room. Corner rooms difficult to access. Steep inc...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 30 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery
1 review
Reviewed 25 June 2014

Excellent accommodations at an excellent price! Room was very clean and the bed was super comfortable. Location was the best for touring the area and enjoying the nightlife. All staff members were very professional. This is an excellent choice!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 30 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Castle, United States
Level 6 Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 June 2014

This area has many, many very good hotels to choose from. They all offer the same amenities, hot breakfasts, beach fronts, indoor pools, etc. We choose Best Western because we are a rewards member and also, because they are located directly across from restaurants, tours, the main street of downtown and entertainment. We go to Mackinaw City and Island twice a year and always end up at this hotel. It's location is the edge that it has over the other hotels.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this review, 30 September 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Dockside Waterfront Inn

Property: Best Western Plus Dockside Waterfront Inn
Address: 505 S Huron Avenue, Mackinaw City, MI 49701
Phone Number:
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Dockside Waterfront Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

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