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“Disappointing”
Review of Thunderbird Inn

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Thunderbird Inn
Ranked #13 of 39 Hotels in Mackinaw City
Flint, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing”
Reviewed 4 August 2013

I chose this hotel because of good reviews and good price. I was disappointed in the quality. First morning tub filled up to 6" during shower and drained ever so slowly. I informed desk clerk in the late morning and was disappointed in the evening when we got back that it was not fixed. Second call resulted in repairman who "fixed" it. Next morning same thing. Notified desk early in the morning. Came back in evening and still not fixed. Requested new room. He said he would send repairman. Later I called again to find repairman had already went home but we could take room with one bed, so we moved. First 2 days Wi-fi kept kicking us off periodically. Last 3 days it showed we had signal but would say we were not connected to Internet. Shower water would go cold periodically. Pool felt cool and had dirty junk in bottom, which was not appealing so we did not use. One day our room did not get cleaned. Room could stand a better cleaning, like dust top of tv cabinet, clean above shower edge - garbage from last tennant up there. Good things were location, price, comfortable beds, nice staff.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa12755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 5 August 2013
I would love to speak with you directly about your stay as I cannot see your name to see what room you were in to see who cleaned it previous. I would like to speak with them to make sure they are doing there job properly. As far as maintenance goes I do apologize I have since let him go, not that it helps you for your stay, but I wanted you to know I did correct the issue. I deeply apologize and would again love to speak with you so I can make sure no other guest has to deal with these issues. Teresa
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

We enjoyed hotel was clean good location till breakfast on August 2 stay. Male attendant was so RUDE. No fresh cereal bins filled 2 days waffle maker not working properly NEVER ever greeted one guest was so hateful acting, many people were complaining to front desk staff upon checkout. Totally uncalled for with his poor attitude. He Needed a major attitude adjustment. We were there for Mini Cooper rally. Front desk personnel went out of way to be helpful with directions and all.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 5 August 2013
I am so sorry about the breakfast attendant, I am not sure what was going on with him that day but I have since spoke with him about how we do things here. I also got word about it that morning and immediately assigned someone to work with him the next day. Teresa
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Sheboygan, Wisconsin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2013

I'm not usually too picky for a budget hotel, but with all the hotels in Mackinaw City, there has got to be better. My hudband and i stayed two nights in a room with a queen bed and pull out couch with our two small kids. The negatives:
1. Musty smell in room
2. Old and worn looking furniture and wallpaper
3. Shower runs hot and cold
4. Neighbors shower is really loud on our room
5. Internet did not work
6. Tv remote did not work
7. Breakfast was pretty bare and ended too early
8 coffee maker in room looked and smelled as if its never been cleaned.
9. Pull out couch was very uncomfortable (even for a pull out couch) although our kids didn't seem to mind.

Positives:
1. Decent location
2. Very friendly staff
3. Indoor pool
4. Price

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenah918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 2 August 2013
I am so sorry about your room. I will inspect that room right away and make sure no other guest feel the way you felt in there. I am glad you enjoyed the location, price and pool but that doesn't make up for the rest of your stay. I assure you we hold ourselves to the highest standards and these comments concern me deeply. They will be taken very seriously and attended to right away. Teresa
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Travellers are raving about these Mackinaw City hotels

Green Bay
1 review
Reviewed 30 July 2013

We had stayed one nite, July 11 2013, our bathroom vanity was covered with ants. We did not keep any food in the room and was afraid to leave any of our bags/luggage open. I did not sleep well that nite at all. I did leave a note in the room, becasue we left very early the following day. I will not stay here again

Stayed July 2013, travelled with family
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 2 August 2013
I apologize about the Ants, I was unaware there was a situation with them. If you would have called me or the front desk we could have switched you rooms and tended to the problem right away. I am sorry you didn't enjoy your stay, this is never our goal. Our goal is to provide superior customer service with a clean and safe room for you to enjoy. If you ever come back to the Mackinaw area I would love another chance to WOW you with our services. Teresa
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Charlevoix, Michigan
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 July 2013

Spent the night here with a tour group in July and the rooms are clean and good size. The only issue was the shower water temperature was constantly changing. The breakfast room was nice and had a typical breakfast.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank captainfunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 2 August 2013
Thank you so much for the nice review. I apologize about the shower it is a constant concern we are always working on. I hope you enjoyed your tour to mackinaw. :) Teresa
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Idalou, Texas
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 July 2013

Allen at the front desk was very helpful and courteous. From the outside the Inn was welcoming and the grounds neat. Our room had everything we needed to spend a comfortable night. Good Bed, pillows too big. Clean and spacious bathroom. The carpet was wet around the refrigerator. There was a bit of an odor. The free internet was so slow. The Inn is very handy to all the eateries and shopping areas.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grayson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 2 August 2013
I deeply apologize about the carpet in your room. I will check that out immediately as whatever is causing it needs to be tended to in case there is a leak. Thank you so much for bringing it to my attention so the next guess won't have to experience that as well. Teresa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
Reviewed 28 July 2013

Upon arrival the check in service was great! When entering the room bam! It hits you... The smell. It smelled very bad and it just wasn't good! The rooms were clean but i dont know there was just something about them that it didn't seem clean enough. The pool was clean and offered a verity of pool toys the kids could use. The breakfast was good lots of options and the hours seem normal. Overall the stay was decent but might consider asking for clean sheets ect. upon arrival

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kittykat2287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeresaDitta, General Manager at Thunderbird Inn, responded to this review, 2 August 2013
I am so sorry that we didn't WOW you with your room. I will check into it right away and make sure it is up to standards as no one should feel just soso about there room. Teresa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thunderbird Inn

Property: Thunderbird Inn
Address: 146 Old US 31, Mackinaw City, MI 49701
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 39 Hotels in Mackinaw City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Thunderbird Inn 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Located in beautiful and historic Mackinaw City, the Thunderbird Inn is the premier choice in accommodations. Situated less than 1 mile from the downtown area, the Thunderbird Inn boasts a quite location still within walking distance to area shops, restaurants and attractions. Offering all the amenities you have grown to love, our property offers free Wi-Fi, a complimentary breakfast, indoor seasonal pool (May 15th - Oct 15th), coffee maker, iron and ironing board, and so much more! We are a AAA approved, pet friendly (specific rooms, subject to availability) property offering the very best customer service Northern Michigan has to offer. Take advantage of our packages and discount tickets to local attractions and ferry lines to Mackinac Island. We look forward to seeing you on your next trip to the Mackinaw Area! ... more   less 
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel

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