Great location, close to the ferry docks, lots of restaurants within walking distance and the best part is that it's located right on the water. The views are beautiful. In spite of those things, I'm not sure the amenities, physical condition of the building and customer service received is worth the $209.00 rate (plus tax and fees). I understand you are capitalizing on a busy summer weekend, however make the experience worth the price of the room. First start out by replacing your female front desk associate or at the every least, give her a intense lesson in customer service. We checked in on a Saturday around 5:30pm, peak arrival time. You would think you would receive a friendly greeting (actually any type of greeting would have been an improvement), a smile or even just being acknowleged walking in the lobby would be expected at check in. Not with this carmudgeon that was working. I've seen sea gulls with better personalities. You need to realize that the front desk person is a guest's first impression of the hotel and oftentimes of the entire area. If I have a bad experience from the start, I'm going to be looking for things to complain about. For all the money the State of Michgian has pumped into the Pure Michigan campaing to increase travel, you deserve to have a representative at your front desk that gives the guest a pleasant experience. If I'm spending my hard earned dollars travelling to upper Michigan and I encounter your front desk person right off the bat, I'm most likely never going to return because there are plenty of other places to spend my money.
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- Also Known As:
- Comfort Inn Lakeside Hotel Mackinaw City
- Comfort Inn Mackinaw City
- Mackinaw City Comfort Inn