We booked a last minute stay with this hotel for May 17, 2014 . We were traveling back home and needed some place to stay to have a break from driving. We chose Super 8 for its reputation, the amenities offered, and its pricing.
Since we were traveling a long distance by car, we needed a room that had kitchen amenities. It stated on the website that the room had a microwave, small frig, and coffee maker. When we arrived in the room, the frig was unplugged on the floor, there was no microwave, and the coffee maker had issues. Arriving as late as we did (9:30pm), the last thing we wanted to deal with was a room that was not what we had booked online.
The front desk staff did have maintenance bring a microwave up to our room, but it didn't work. We contacted the front desk again and after some reluctance, stating the maintenance guy had left for the night, they did provide us with another microwave, but one of the feet on it was broken off (at least it worked and we could cook our food).
The staff was nice, but not personable. After traveling as long as we did, it would have been great to have staff that was enthusiastic and welcoming. This was not what we encountered. While I understand the busy season of the area was beginning and they were working long hours, the staff is one of the important elements to make for an enjoyable stay. It also creates some concern that Super 8 doesn't care about its staff as the same people who worked the late shift (until midnight) were also there early the next morning (7am).
The beds were okay, but definitely not in the best shape. The complimentary breakfast was good, but we've had better. The best part of the stay was the pool/sauna/whirlpool.
I wouldn't recommend a traveling family to stay here. The amenities listed on the website did not match what we encountered. The staff is definitely overworked and it showed in their behavior. While the price is affordable, we got what we paid fo
Went to Mac City to the Dark Sky park and stayed at this Super 8 over New Year's Eve. Terrific breakfast, rates and rooms were comfortable with mini frig. Would recommend to to anyone w/ or w/o kids. I believe the indoor water park across street was available for our use.