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“Never again” 1 of 5 bubbles
Review of Holiday Inn Express Mackinaw City

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Holiday Inn Express Mackinaw City
Ranked #7 of 39 Hotels in Mackinaw City
Certificate of Excellence
Burlington, Vermont
Level Contributor
241 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Never again”
1 of 5 bubbles Reviewed 12 August 2013 via mobile

Messed up reservation so we ended up with the wrong room. Thin walls and everything just feels cramped. Breakfast was ok but staff was crazy and ran into me. Second bad stay and will never again will I stay here. Much better places to stay,

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jiberjab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 25 August 2013
Dear Valued Guest,

Thank you for taking the time to leave feedback regarding your recent stay and we are sorry that you feel that you Never Again.

We sincerely apologize for the issues regarding your reservation, at the Holiday Inn Express, in Mackinaw City, MI. Although a very rare occurrence, when the hotel is unable to honor a reserved room type, it can result from the multiple booking channels, available these days, for guest to make reservations. Guests can reserve rooms through IHG Rewards Club nights, Third Party Internet (TPI) bookings, Mobile Apps, Hotel website and with the Central Reservation System (CRS) 800-Holiday, on top of reservations booked directly with the hotel. The reservations database is interfaced on a continuous basis, and in that instance, reservations are booked at the same time, and a room type is overbooked. When these situations arise, in addition to accommodating our guests to the very best of our ability, we also use these instances to communicate with our various booking channels, to ensure that the reservation and check-in process is as seamless as possible. We do our best to monitor and avoid any inconveniences to our valued guests.

We are delighted you enjoyed our signature hot breakfast. As you saw during your stay, the breakfast area can get very busy, especially when many come down at one time. Our breakfast attendants are extremely conscious and focused on keeping breakfast stocked and flowing, during the morning breakfast rush. They work hard to make sure all our guests have the quality and variety of breakfast items that they expect and deserve. After sharing this feedback with them, they were very apologetic for any unintended, miscalculation of their actions, by bumping into you. They take these comments to heart.

On behalf of the entire staff at Holiday Inn Express, in beautiful Mackinaw City, we again thank you for this opportunity to address the challenges we face, with technology and high occupancy, especially in the busiest time of year, in northern Michigan. As a team, our goal is to have a Great Hotel, Guests Love.

Most sincerely, D~ Ruff, General Manager
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483 reviews from our community

Traveller rating
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    83
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • German first
  • Any
English first
Michigan
Level Contributor
99 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 7 August 2013

We stayed here while visiting Mackinaw Island. The rooms and bathrooms are clean, but your basic Holiday Inn Express. My only complaint is the pool areas is getting worn. The tile needs to be re-grouted, the ceiling is falling down and the overall impression of the area is poor.

(Don't forget to get towels from the front desk).

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thebarnmichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this review, 23 August 2013
Dear thebarnmichigan,

Thank you for the candid review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your comments regarding the pool area and it will be used for future improvements needed.

Again, thank you for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackinaw City, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 August 2013

Holiday Inn saved our honeymoon in more ways than one. We originally were staying at Americas Best Value Inn to try to save some money. We learned quickly that you get what you pay for. After dealing with one horrible thing happening after another we were so fed up and went looking for any other hotel we could to help us out last minute.

We came into HIE and immediately we were helped and the staff was so nice and accommodating and really made the last night of our honeymoon what we were looking for all along. Since we told them our horror story about the other motel and that it was our honeymoon they made sure to make our room something that any honeymooner would love.
They even had a beautiful surprise waiting for us in the room. Truly amazing.

Honestly, with the nice staff, beautiful room, amazing view and wonderful help from HIE, they made up for the horrible two days we had prior in just a one night stay. My Husband and now are now staying at the HIE every time we visit mackinaw. I cant thank them enough for all they have truly done for us to make our special time that much more special. So thank you HIE from the bottom of my heart for everything you all have done! We both truly appreciate it so much!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jocelyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 5 August 2013

There was nothing special about this hotel but also nothing really wrong with it. Staff was nice enough, hotel including rooms were very clean. The bed was comfortable but squeaked and jiggled when my husband turned over or got in and out of bed. I really like the multiple sheets concept in the bedding. Pillows were very comfortable.

You could hear people closing doors to their rooms but we were so tired we only heard a couple before we fell asleep. Breakfast was the typical Carbo load but all was tasty.

We would stay here again but as I said, it's not memorable for any reason.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 6 August 2013
Dear Mary S,

Thank you for taking the time to share your experience, at the Holiday Inn Express, in Mackinaw City. We value our guests and take this opportunity "to understand and respond to consumer preferences." By sharing these comments, we are better able to understand what are guests like or dislike about our hotel. Each and every comment, whether positive, negative or indifferent, is taken to heart and discussed with each department. It is an excellent opportunity for the management to use this avenue as a training/retraining tool. Since many concerns/issues, comments/suggestions, go through the social media channel and not direct, at the hotel level, the staff is, also able, to see how important they are, as a team member, and that they, too, are valued and can make a direct impact/difference. We are diligently working to improve where we can. As far as the noise level, I wish there was a volume control. The hotel staff is constantly reminded to use their "indoor voices" and the housekeeping staff is restricted from guest floors until 9am. Unfortunately, not for a lack of trying, it is close to impossible to monitor volume in hotels. As always, there is staff at the front desk, 24/7, to assist you, and, as the General Manager, encourage the guests to contact them, for assistance, because I truly do want our valued guest to have a positive and memorable experience.

Most sincerely, D Ruff ~ GM
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Defiance, Ohio
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 August 2013

We had a pleasant experience at this hotel. Check-in was a breeze. Gordon was very efficient and very friendly. The room had a King bed and a sofa, giving us plenty of room and comfort. It was also very clean - a big plus. The breakfasts were fair, but did provide both hot and cold foods. The woman working the breakfast room was very helpful. I thought she did a nice job of keeping things "refreshed" which was quite a task, given the number of people eating at one time. Any of our complaints had to do with other guests, some quite rude and demanding, who were part of a large tour group - and NOT with the hotel or its staff.

Room Tip: We were on the second floor, near a stairway. It was quiet and we used the stairs quite a bit, avoid...
See more room tips
  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melnmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 6 August 2013
Dear Melnmis,

We are glad to hear you had a pleasant experience, during your recent stay at the Holiday Inn Express, in Mackinaw City. On behalf of Gordon, the breakfast attendants and the entire staff, we thank you for sharing your feedback and understanding, during the "peak" summer season. It is a great opportunity for us to utilize this information, as a guide and reinforcement to the staff, regarding the way we serve our valued guests. We thank you for patronage!

Most sincerely, D Ruff ~ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
2,372 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 962 helpful votes
3 of 5 bubbles Reviewed 2 August 2013

Making a reservation at a distant location involves lots of risk in this day and time. While I try to always check Trip Advisor I have learned that not all reviews are created or end up in the same manner. After an extensive review and seeing that many hotels min this area had some less than excellent reviews we decided upon the Holiday Inn Express. Mainly for its location, at the end of the bridge and not far from ferry service. This hotel is an old property and no matter what you try to do by adding a cost of paint or new carpet, it is still an old piece of property. The staff from the desk to the breakfast area though did try to make our stay an enjoyable one. At any Holiday Inn Express in the summer time at a resort location one just has to expect lots of kids. Wasn't all that bad until breakfast time and many very large families took up most of the seating which was not all that large. They then stacked their plates with all the food the plate would hold and for the rest of us it was either the crumbs or wait until more food was prepared. Just don't stay during the summer vacation period and I will guess this would not be an issue. The hallways were painted in dark and almost carnival colors and a lot of that was to hide marks and imperfections that one might see with a lighter paint color. The hallways can only be classified as being dark. There was one elevator and getting to the upper floors always required a wait sometimes so long people would take off walking from the third floor. The room was good---no spectacular. We did have a great view though of the bridge. Could not sit on the small deck due to inclement weather. The bathroom and the amenities was those usual found at Holiday inn Express. All in all the stay was a good one. Prices are high however this is the prime tourist time for this area.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank texaswillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this review, 19 August 2013
Dear texaswillie,

Thank you for taking the time to write us a review regarding your recent stay.

I sincerely apologize fo you did not find our hotel to your liking and you were unhappy with the hotel's appearance. Additionally, I am sorry for the poor experience you had in our breakfast area.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Once again, thank you for your comments.

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 July 2013 via mobile

Where do I begin!!!! The walls at so thin. The people in the next room were so extremely loud. They kept me awake most of the night. The began to be loud again at 7 am. The free breakfast skip it! My husband and I both were very sick. My room phone and tv remote worked randomly. I called for a late check out at 1 pm, due to work. They said no, however they gave it to my co workers!!! I will never stay here again. I will inform my employer of this.

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank tiptosh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this review, 13 August 2013
Dear tiptosh1,

Thank you for your feedback. We appreciate you taking the time to help us continually improve our guests services.

I am sorry to hear that your stay was not what you expected. Please accept our sincerest apologies for the noise challenges you had and for the dissatisfaction our breakfast choices have caused you. We deeply regret the negative experience and impressions you may have had.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Mackinaw City

Property: Holiday Inn Express Mackinaw City
Address: 364 Louvingney, Mackinaw City, MI 49701-9670
Phone Number:
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 39 Hotels in Mackinaw City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Mackinaw City 3*
Number of rooms: 102
Official Description (provided by the hotel):
Open all year! Clean, Comfortable & Affordable! Choose the Holiday Inn Express in Mackinaw City for your next visit. We are close to area attractions, shopping and dining. An easy walk to the shore of the Straits of Mackinac where Lakes Huron & Michigan meet, walk under the Mighty Mackinac Bridge or sit in the park and enjoy the sunset over the water. Large indoor heated pool, sauna, hot tub & fitness room. Free hot breakfast featuring over 25 fresh & delicious items. Seasonal shuttles to casino & ferries. Well-lit interior corridors, elevator & 24-hour desk staff. Every room has a microwave, minifridge & coffee maker.Mackinaw City offers Mill Creek Discovery Park, Colonial Fort Michilimackinac, Old Point Lighthouse, Jack Pine Lumber Jack Show, Mackinaw Crossings Shopping Outlet with Free Light Show, Sunset Boat Cruises, McGulpin Point Lighthouse, International Dark Sky Park Programs, Lighthouse Cruises, Disc Golf, Geocaching & so much more to discover!Our staff anticipates your needs and looks forward to introducing you to the magic of Mackinaw! ... more   less 
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Also Known As:
Holiday Inn Express Mackinaw City Hotel Mackinaw City
Holiday Inn Mackinaw City
Mackinaw City Holiday Inn

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