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Holiday Inn Express Mackinaw City
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Reviews (548)
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All reviewspancake machinehi expressfront deskcinnamon rollsroom was cleanthe breakfast areaceiling fanpool areanice staysmall balconyshort driveupper peninsulaoff seasonhot tubnice breakfastwould definitely stay here againthird floor
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351 - 356 of 548 reviews
Reviewed 27 October 2013

We studied Tripadvisor before making this booking and based on the advice of other contributors paid a little extra to secure a king room on the fourth floor.
Our room was clean and comfortable. It is an older hotel but was well maintained and everything worked. Reception staff were helpful and welcoming, we will have no hesitation in booking this hotel again on future visits.
Breakfast was the usual Express offering. No reflection on this hotel but we think that it is time for IHG to review and update its breakfast offering. We feel that both in the US and the UK, the present offering is getting a little tired. Ok for the odd night but not for longer trips.

  • Stayed: July 2013, travelled as a couple
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Thank Christine_Roger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded 19 December 2013

Dear Valued Guest,
Thank you for taking the time to post your comments and also sharing your travel time, in the States, at the Holiday Inn Express, in Mackinaw City, MI. One of the highlights of the hospitality industry, is having the opportunity to have a diversity of people, as your guests. By your comment regarding the breakfast items, I would like to think it is safe to say, "Thank you for being a loyal IHG guest." At our hotel, we try to do optional items, to give our guests a little more options.

Best wishes in the New Year and beyond! From the Entire Staff and Management.

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Reviewed 24 October 2013 via mobile

Stayed here cause of the dog friendly. Location was good, room was nice. Not bad of price. Would stay here again. The breakfast wasn't too bad. The parking was a bit narrow, but not too bad. You can almost see mackinac bridge from the hotel.

  • Stayed: September 2013
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Thank jamesstaci04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded 19 December 2013

Dear jamesstaci04,
Nice review! Thank you, so much from the entire staff and management, for the 4 Stars. We appreciate your patronage and feedback. We do our best to listen and act on comments, when every possible. Who knows, maybe future changes will include parking changes. Comments regarding the pool area, brought on renovations! Our commitment to service and guest satisfaction is our main concern. Thank you, again, for stay with the Holiday Inn Express "At the Bridge". Most sincerely, D Ruff ~ General Manager

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Reviewed 21 October 2013

First, the negatives. The hallway on the third floor hallway is still that funky yellow (maize) color, and just the one, slow elevator. But that is it for the bad. The room was spacious, clean, and the view of the bridge was acceptable. The balcony was a nice perk, and pleasant place/view to enjoy an adult beverage while relaxing from a long drive. The breakfast was hot and well stocked. It helped that there was not busload of casino circuit seekers spending that night at the hotel. All in all, my expectations and confidence in the quality of my stay remained intact. I look forward to my next visit.

Room Tip: If paying for a room with bridge view, request a room located at/near end of hall. The view is better.
  • Stayed: October 2013, travelled on business
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Thank birchpointmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded 29 January 2014

Dear Valued Guest,

The entire staff and management would like to take this opportunity to, thank you, for posting your comments and the 4 Star Review. We appreciate your patronage and the opportunity to have you as our guest. Our commitment to service and guest satisfaction is our main concern. As far as the yellow walls, well, we all hope one day the neutral paint fairy pays us a visit !!!

Most sincerely, D Ruff ~ General Manager

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Reviewed 15 October 2013

Traveling in October gives you easy options for places to stay. Holiday Inn always delivers, especially when you are in a new place. BUT, the staff make or break your stay, right? This hotel is a bit older and does need some upgrades. Our room had the jacuzzi tub which was nice treat. Other amenities: fridge, microwave, coffee maker - all in good working condition. We had a great sleep - wonderful bed and pillow choices. I enjoyed the pool and hot tub - all very clean. Front desk guys at evening arrival weren't too thrilled to be there which made us feel unwelcome. Great hot breakfast in the morning with lots of good food and hot coffee. Housekeeping staff seem to be adequate but not with the same friendliness we have encountered on our trip. Next time we visit Mackinaw, we will be trying one of the other motels/hotels based on TripAdvisor reviews!

  • Stayed: October 2013, travelled as a couple
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Thank tracy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded 14 November 2013

Dear Tracy l,

Thank you for taking the time to post your review on Tripadvisor. We appreciate our guest's feedback, as our staff actually visits this site to read what our guests have to say. I am truly sorry it appeared the guys did not want to be working that night. As I stated, they do read reviews, sometimes before I do, and they are the ones that brings the review to my attention. Which is the perfect time for management to give the "pep talk", and make it a training moment. So again, thank you for that.

We are pleased you found, the hotel delivered on every other aspect of your stay, as an IHG Holiday Inn Brand. Striving to improve, the hotel has completed several phases of our property improvement plan.

On behalf of the entire staff of the Holiday Inn Express, At the Bridge, we sincerely appreciate your business and want you to be completely satisfied with your experience with us. As you mentioned, Tracy I, there are many other hotel options, during the summer months, however, we want to be a Great Hotel Guests Love!

D. Ruff ~ General Manager

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Reviewed 17 September 2013

A group of us stayed in town to ride the Mac Bridge bike ride, and we all remarked how rude and unfriendly people were in town and in the hotel in general. It's as if the people dependent on tourists don't really want them there. That can certainly be arranged, and in our case, we won't be back any time soon. We didn't have crying children, we didn't abuse booze, we weren't loud, so I don't think we did anything to cause the reaction.

The hotel was clean and quiet if you kept the ac/fan on at night. The hotel is adjacent to the freeway, so expect truck noise. The front desk staff and most (not all) of the business people we encountered for our weekend acted as if we were a big inconvience for them. It got to the point we all started to regret having to encounter anyone from wait staff to hotel clerks, as the sighs, hrmps, and frowns when we asked for anything were getting to be too much. The breakfast was the best I've had in a hotel, so due to that, I'll move my rating from "poor" to "average". Kudos to the cook!

So, I don't know if people were overworked, underpaid, tired, unhappy, something in the water. Whatever it is, business people in Mack City, you're going to need to step it up if you want people to consider you for tourism in the future. You're not cutting it.

Room Tip: Ask for a room away from the freeway and on the bridge side.
  • Stayed: September 2013, travelled with friends
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Thank MidwestUSA62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded 2 October 2013

Dear MidwestUSA62,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our staff may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G
Case Manager
IHGCare

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