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Holiday Inn Express Mackinaw City
Ranked #7 of 39 Hotels in Mackinaw City
Certificate of Excellence
Grand Rapids, Michigan
1 review
“hotel”
5 of 5 bubbles Reviewed 16 November 2013

This hotel is a perfect location for sightseeing. It has an excellent restaurant adjacent to it. It is right off the highway and yet was very quiet. The staff was very helpful - giving us advice on sights, the Mackinaw Island, and restaurants. Very reasonable with a nice breakfast.

Room Tip: rooms on upper floors all have balconies.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judith s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 14 December 2013
Dear Valued Guest,

Thank you for taking the time to comment on your stay, at the Holiday Inn Express, At the Bridge.
We appreciate your patronage and the opportunity to make your stay in our area, a memorable one.

Most sincerely, D Ruff ~ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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489 reviews from our community

Traveller rating
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    41
    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • German first
  • Any
English first
Howell, Michigan
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

We were heading home from Marquette, Mi and needed an overnight stop. Finding a place open in Mackinaw City in November is not easy. After one failed attempt at another hotel I contacted the Holiday Inn. Reservations were made and I was looking forward to a nice hot tub to relax in when we arrived but at check in there was a notice that the pool area was being remodeled. I was so disappointed and the clerk could tell so she offered us a upgrade to make things work for me. We received a beautiful suite with a in room jacuzzi which was better then the hot tub option. The room itself was very comfortable with couch and chairs, clean and neat and a view of the bridge towers from both northern facing windows. The breakfast was okay as many others have said on here. But it beat going out in the unexpected snow to get something to eat.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiredmomoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 17 December 2013
Dear Valued Guest,
Thank you for your review. The entire staff and management sincerely appreciate all feedback, so we can continue to deliver the service that helps make your stay as relaxing and comfortable as possible. Our previous guests asked for a pool renovation and we listened. This particular renovation is never an easy one, nor is there ever a perfect time to do it. As any remodel or construction, there are unforeseen challenges that may take extra attention. We take every measure to overcome the obstacles that we encounter, the best we can. The staff is as anxious to see the pool open, as our guests are. Thank you, as well, for staying with us despite the pool closure and we invite you to include us in your future plans when you visit the area again.

Happy Holidays from our family to yours, D Ruff ~ General Manager
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Birmingham, United Kingdom
Level Contributor
105 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

We studied Tripadvisor before making this booking and based on the advice of other contributors paid a little extra to secure a king room on the fourth floor.
Our room was clean and comfortable. It is an older hotel but was well maintained and everything worked. Reception staff were helpful and welcoming, we will have no hesitation in booking this hotel again on future visits.
Breakfast was the usual Express offering. No reflection on this hotel but we think that it is time for IHG to review and update its breakfast offering. We feel that both in the US and the UK, the present offering is getting a little tired. Ok for the odd night but not for longer trips.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine_Roger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 19 December 2013
Dear Valued Guest,
Thank you for taking the time to post your comments and also sharing your travel time, in the States, at the Holiday Inn Express, in Mackinaw City, MI. One of the highlights of the hospitality industry, is having the opportunity to have a diversity of people, as your guests. By your comment regarding the breakfast items, I would like to think it is safe to say, "Thank you for being a loyal IHG guest." At our hotel, we try to do optional items, to give our guests a little more options.

Best wishes in the New Year and beyond! From the Entire Staff and Management.
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jamesstaci04
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 24 October 2013 via mobile

Stayed here cause of the dog friendly. Location was good, room was nice. Not bad of price. Would stay here again. The breakfast wasn't too bad. The parking was a bit narrow, but not too bad. You can almost see mackinac bridge from the hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesstaci04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 19 December 2013
Dear jamesstaci04,
Nice review! Thank you, so much from the entire staff and management, for the 4 Stars. We appreciate your patronage and feedback. We do our best to listen and act on comments, when every possible. Who knows, maybe future changes will include parking changes. Comments regarding the pool area, brought on renovations! Our commitment to service and guest satisfaction is our main concern. Thank you, again, for stay with the Holiday Inn Express "At the Bridge". Most sincerely, D Ruff ~ General Manager
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Leelanau County, Michigan
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

First, the negatives. The hallway on the third floor hallway is still that funky yellow (maize) color, and just the one, slow elevator. But that is it for the bad. The room was spacious, clean, and the view of the bridge was acceptable. The balcony was a nice perk, and pleasant place/view to enjoy an adult beverage while relaxing from a long drive. The breakfast was hot and well stocked. It helped that there was not busload of casino circuit seekers spending that night at the hotel. All in all, my expectations and confidence in the quality of my stay remained intact. I look forward to my next visit.

Room Tip: If paying for a room with bridge view, request a room located at/near end of hall. The view is bett...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank birchpointmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 29 January 2014
Dear Valued Guest,

The entire staff and management would like to take this opportunity to, thank you, for posting your comments and the 4 Star Review. We appreciate your patronage and the opportunity to have you as our guest. Our commitment to service and guest satisfaction is our main concern. As far as the yellow walls, well, we all hope one day the neutral paint fairy pays us a visit !!!

Most sincerely, D Ruff ~ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 15 October 2013

Traveling in October gives you easy options for places to stay. Holiday Inn always delivers, especially when you are in a new place. BUT, the staff make or break your stay, right? This hotel is a bit older and does need some upgrades. Our room had the jacuzzi tub which was nice treat. Other amenities: fridge, microwave, coffee maker - all in good working condition. We had a great sleep - wonderful bed and pillow choices. I enjoyed the pool and hot tub - all very clean. Front desk guys at evening arrival weren't too thrilled to be there which made us feel unwelcome. Great hot breakfast in the morning with lots of good food and hot coffee. Housekeeping staff seem to be adequate but not with the same friendliness we have encountered on our trip. Next time we visit Mackinaw, we will be trying one of the other motels/hotels based on TripAdvisor reviews!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tracy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, 14 November 2013
Dear Tracy l,

Thank you for taking the time to post your review on Tripadvisor. We appreciate our guest's feedback, as our staff actually visits this site to read what our guests have to say. I am truly sorry it appeared the guys did not want to be working that night. As I stated, they do read reviews, sometimes before I do, and they are the ones that brings the review to my attention. Which is the perfect time for management to give the "pep talk", and make it a training moment. So again, thank you for that.

We are pleased you found, the hotel delivered on every other aspect of your stay, as an IHG Holiday Inn Brand. Striving to improve, the hotel has completed several phases of our property improvement plan.

On behalf of the entire staff of the Holiday Inn Express, At the Bridge, we sincerely appreciate your business and want you to be completely satisfied with your experience with us. As you mentioned, Tracy I, there are many other hotel options, during the summer months, however, we want to be a Great Hotel Guests Love!

D. Ruff ~ General Manager
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Minneapolis, Minnesota
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 17 September 2013

A group of us stayed in town to ride the Mac Bridge bike ride, and we all remarked how rude and unfriendly people were in town and in the hotel in general. It's as if the people dependent on tourists don't really want them there. That can certainly be arranged, and in our case, we won't be back any time soon. We didn't have crying children, we didn't abuse booze, we weren't loud, so I don't think we did anything to cause the reaction.

The hotel was clean and quiet if you kept the ac/fan on at night. The hotel is adjacent to the freeway, so expect truck noise. The front desk staff and most (not all) of the business people we encountered for our weekend acted as if we were a big inconvience for them. It got to the point we all started to regret having to encounter anyone from wait staff to hotel clerks, as the sighs, hrmps, and frowns when we asked for anything were getting to be too much. The breakfast was the best I've had in a hotel, so due to that, I'll move my rating from "poor" to "average". Kudos to the cook!

So, I don't know if people were overworked, underpaid, tired, unhappy, something in the water. Whatever it is, business people in Mack City, you're going to need to step it up if you want people to consider you for tourism in the future. You're not cutting it.

Room Tip: Ask for a room away from the freeway and on the bridge side.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidwestUSA62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this review, 2 October 2013
Dear MidwestUSA62,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our staff may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Mackinaw City

Property: Holiday Inn Express Mackinaw City
Address: 364 Louvingney, Mackinaw City, MI 49701-9670
Phone Number:
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 39 Hotels in Mackinaw City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Mackinaw City 3*
Number of rooms: 102
Official Description (provided by the hotel):
Open all year! Clean, Comfortable & Affordable! Choose the Holiday Inn Express in Mackinaw City for your next visit. We are close to area attractions, shopping and dining. An easy walk to the shore of the Straits of Mackinac where Lakes Huron & Michigan meet, walk under the Mighty Mackinac Bridge or sit in the park and enjoy the sunset over the water. Large indoor heated pool, sauna, hot tub & fitness room. Free hot breakfast featuring over 25 fresh & delicious items. Seasonal shuttles to casino & ferries. Well-lit interior corridors, elevator & 24-hour desk staff. Every room has a microwave, minifridge & coffee maker.Mackinaw City offers Mill Creek Discovery Park, Colonial Fort Michilimackinac, Old Point Lighthouse, Jack Pine Lumber Jack Show, Mackinaw Crossings Shopping Outlet with Free Light Show, Sunset Boat Cruises, McGulpin Point Lighthouse, International Dark Sky Park Programs, Lighthouse Cruises, Disc Golf, Geocaching & so much more to discover!Our staff anticipates your needs and looks forward to introducing you to the magic of Mackinaw! ... more   less 
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Also Known As:
Holiday Inn Express Mackinaw City Hotel Mackinaw City
Holiday Inn Mackinaw City
Mackinaw City Holiday Inn

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