After negotiating a long-term stay with the very friendly sales office, I checked in for a 3-week tour. The room looks fine at first, but the little things quickly add up. It is probably a fine step up from the lesser chains nearby, but it is an embarrassment to the Marriott name and the Residence Inn brand. The room was dirty, old, and felt like it had never been updated.
The 24" CRT TV is ridiculously under-classed for this brand of hotel. The bed squeaked at the slightest movement, and the linens were extremely cheap. I was awakened from 4 until my 7:00 alarm by every other room's alarm or shower. I was told that it was updated 2 years ago, but it is clear that only the kitchen and bathroom cabinets were replaced. The fixtures are still as cheap and old as when it was built. The sliding door to the paint-peeling patio was broken and required great dexterity and strength to operate. The closets have rusted square clothes rods, and the showerhead is only useful for those under 5'7".
It is only a decent hotel if you have a very low standard of living. When I travel, I expect my hotel to be at least as nice as my home. Typically, Marriott and Residence Inn provide that level of quality, but they grossly missed the bar in this property.
I checked out after only one night of very little sleep. The front desk barely apologized that I did not find it to my liking, and was of no use in finding a more suitable Marriott property. I was told the owner's other property a few miles away was even worse.
- Official Description (provided by the hotel):
- Whether staying a day, a week, a month or more, you will have room to relax, room to work and room to breathe at the Residence Inn by Marriott – Troy/Madison Heights. Each suite includes a fully equipped kitchen and a spacious living room. Our suites offer 50% more space than an ordinary hotel room. Come stay with us and see for yourself that the Residence Inn by Marriott is your home away from home ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Detroit Troy/Madison Heights Hotel Madison Heights
- Residence Inn Madison Heights
- Madison Heights Residence Inn