I have always loved going to Espresso Milano until recently. A barista was extremely rude to me and questioned my intelligence, which is an insult considering I worked at a coffee shop for years. I apparently called a drink by the "wrong" name, and when I said that's what I have been calling it for years, I mentioned how my favorite coffee shop across town (Coffee Chaos) knows the drink, she quickly attacked them and said she used to work there and they would have never let me order that drink by the wrong name. I will sadly not be returning because of her rudeness and ignorance. No customer service.
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