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“Not as expected”
3 of 5 bubbles Review of Carols Beau Rivage

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Carols Beau Rivage
Ranked #4 of 14 Hotels in Mersa Matruh
Certificate of Excellence
Egypt
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not as expected”
3 of 5 bubbles Reviewed 16 August 2014

Meals are limited in varities. all shows and entertainment are in Italian. 1 free small bottle of water per person served on the day of arrival, Water served during meals are as one small glass per time.
As i am travelling a lot and has been in many luxury hotels and standard ones, Carlos beaurivage was not as expected and i am not recommending it to any one i know as value for money.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Hossam_Elkomy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Sharjah, United Arab Emirates
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

As an Egyptian family , we were a bit worried about few negative comments that were mentioned by some travelers.
We did write to the management and we were assured that we will have a great time.
So off we drove to marsa matrouh , the road was ok on a weekday as we tried to beat the week end congestions on north coast road.
We reached around 2PM and we were quickly greeted by a lovely lady Ms Lucy and finished the check in formalities , we were also greeted by the manager Mr Mostafa who ensured that our special requests ( connecting rooms and ground floor ) are ready for us on arrival.
Then we were escorted to our rom by the bellman ( forgot his name) who was a very friendly person and informed us about the full resort facilities and how to make the best of our short break.

It was lunch time so we went after dropping our bags and refreshing after the 3 hours drive towards the main restaurant.
A Buffett lunch style that was well presented and had a lot of varieties.

After lunch it was time for fun under the sun , great spot for kids and adults too , crystal clear waters , almost no waves as it's a Bay Area , and we had no problems with sun loungers or towels , all staff were super friendly.

We had the all inclusive option , so unlimited soft drinks and pizza , grills , French fries were offerd on the pool bar.

Dinner was also great , a lot of varieties that suits all tastes , we were really spoiled for choice.

After dinner there was the night entertainment in the amphitheater , of course it was in Italian as all tourists thee are fron Italy , so we spend few minutes there and headed for a nice walk on the beach promenade.

Back to our rooms , very nicely decorated as an African Safari theme , were we crashed after a long day.

Next day breakfast was really a feast , you found all what is required to get a great start for the day , and agan to the lovely beach where we did couple of fun rides with the kid on the banana boat.
We were lucky to meet another very nice Egyptian family and our kids made friends unfortunately it was out last day for both our families.

They let us stay for only one extra hour as the hotel was fully booked , which is understandable but were offerd to stay and use all facilities after we vacate our rooms , which we did for another to hours before hitting the road back to home.

All in all it is a lovely spot and we already recommended to our friends and families.

Nevertheless , some things need to be adressed like the old fashioned tv , also to be more strict with hygiene principles in water dispensers of bars and restaurants. As we saw guests filling used water bottles instead of using the provided disposable cups.
When we complained to the bar staff , we were met with a careless.

We will still go back as it was one of our best vacation.

Room Tip: Write before hand to the management with your special requests.
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Omamdouh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014 via mobile

Stayed there for a week with my family. The place is right on the beach, and their beach is very nice with soft white sands.
and the pools are great.
Restaurants are cool and the food variance is good..
There is good intertainment. And near by sites.

Stayed August 2014, travelled with family
Helpful?
Thank maddawood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo Governorate, Egypt
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

Went with my hubby for a quick escape from the heat of the street and office life under the Cairean Sun.
To our surprise, the online reservation operation went very smoothly and even the actual check-in was swift. We initially booked only 2 nights but then we extended 3 times, each one night more. The water, the beach and the sun were simple to hard to get away from.
But, the hotel is designed for Italians only: menus in Italian, Italian music at the discotheque, instructions everywhere and even animation is in Italian.
On day 1, we were approached by the animation team member to participate in some of the beach activities but once she realized we were Egyptians, she never came back again :) I found that to be funny and impolite at the same time.
The food was average but the weather and the view from the restaurant/bar terrace were breath-taking.
The beach is amazing with Egypt's finest white sand. I curiously also enjoyed the beach at night.
If you are Italian, I definitely recommend you to go there :)

Room Tip: definitely go for the rooms overlooking the beach without angle.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Iahhotep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

carols certainly gave me a unique experience and a delightful stay with the quality food and variety of options plus the hospitality of everyone there.. especially the oriental spirit of the place every thursday and the oriental restaurant.. really loved it

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PHRMKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Best hotel I've been to in Marsa Matrouh.
Lovely blue clear water with white sandy beach.
Nice specious clean rooms, lovely sea view (if you choose a sea view room)
Located 16 Km for down town Marsa Matrouh
Food is OK not the best but fine.
Lovely big pool
Staff are so friendly and willing to go an extra mile
Nice oriental cafe with shisha and large TV screen
Animation only in Italian

Room Tip: Sea View Room
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank AdelEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Al Iskandariyah, Egypt
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

Carols Beau Rivage, one of the best vacations I ever had at Matruh, the hotel is clean, green with a very good design and helpful friendly staff, from GM Mr. Safwat Guirgis to all employees.
The only defect at this Marvelous location was the food quality, although many large varieties but the quality not our Egyptian taste

Room Tip: Rooms "Sea View" in the third or fourth floor
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaki Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carols Beau Rivage

Property: Carols Beau Rivage
Address: Agiba Rd. El Obayed Bay Al Kasr District, Mersa Matruh, Egypt
Region: Egypt > Matrouh Governorate > Mersa Matruh
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Mersa Matruh
#4 Family Hotel in Mersa Matruh
#4 Luxury Hotel in Mersa Matruh
#4 Romantic Hotel in Mersa Matruh
#4 On the Beach Hotel in Mersa Matruh
Price Range (Based on Average Rates): £
Hotel Class:5 star — Carols Beau Rivage 5*
Number of rooms: 289
Reservation Options:
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Also Known As:
Carols Beau Rivage Hotel Mersa Matruh
Carols Beau Rivage Egypt/Mersa Matruh

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