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Jaz Crystal Resort
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Reviewed 15 October 2010

Spent two weeks here from 28th September onwards. Airport is small but was soon processed through onto waiting coaches ready for 40 minute drive to the hotel. The reception area of this hotel is simply stunning. As said before on reviews you go straight to the restaurant for evening meal and when finished go to your allocated room where your suitcases are waiting for you.

Our room was absolutely stunning, large bedroom, sitting room and bathroom with walk-in shower, bath, bidet etc. I had e mailed the hotel before to request a quiet room on the ground floor and got exactly that.

The beach and sea are simply the best in Egypt with amazing blue warm sea. Out of the 14 days we were there the sea was only rough twice and had the red flag showing. There are plenty of sun loungers on the beach and by the pool so no need to get up early for a lounger. We found the beach area the best place to be as there was a nice breeze there and lots of space between loungers.

At lunch time we ate at the pool bar where there was a good menu and the food was excellent. In the evening the restaurant had plenty of clean tables and never had to wait for a table, but we noticed towards the end of our holiday the tables were not cleared and you ended up moving your own plates etc. To be honest the food was mainly good but at times was only lukewarm but there was plenty of choice but the Italians were mainly eating pasta made fresh for them.

Unfortunately we did have the dreaded tummy problems and needed the doctor and lots of other people had the same problems who we talked to, but once you had the saline drips and other medices you soon got better. General opinion was that the milk could be a problem as it is long life milk so we were told by the doctor to avoid dairy products and eat chicken, potatoes, bread etc.

Entertainment here is very low key for the English with the animation team only having limited access to equipment. On the other hand the Italians pay more for their holiday but it includes different activities every 30 minutes for them. Yes they are noisy but there are more of them than the English.

I would recommend going to this hotel now before the area gets too commercialised as there are building works going on either side of the three hotels. Rumour going round whilst we were there that Thomsons may only run one flight per week here starting at Manchester and then picking up at Gatwick.

The airport coming back was packed with the Gatwick flight being delayed. Four coaches go in convoy to the airport and each coach in turn waits for the other passengers to depart from the coach before allowing the next pasengers to enter the airport thus avoiding causing massive queues, but even though there are four coaches of passengers at one time the check in was quite speedy.

Would I go back to this hotel the answer is No because there are other destinations out there but would recommend it only to couples as it is not a family hotel as there is nothing there for the English children.

  • Stayed: October 2010, travelled as a couple
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Thank Justloveltotravel09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2010

My fiancé and I stayed at The Jaz Crystal between 28 Sept - 5 Oct and it exceeded our expectations in every way.

Despite the airport being very small and overcrowded (please do not let this put you off), the transfer is only 30mins and when you arrive at the very lavish, modern hotel foyer you will not be disappointed. Everything about his hotel in our experience was 5* (apart from the food possibly). The public areas and grounds are kept immaculate by the army of friendly staff and we were pleased to be given a family room with a pool/sea view which had a separate sitting room and enormous bathroom. Both the pool and beach areas were never overcrowded and there was no rushing for a sun bed! The animation team for 'English People' were friendly, but never too pushy, and organised daytime and evening entertainment. The food at the main restaurant and pool bar was good, with a lot of variety and was always plentiful, but I would say was more like 4* standard. Evenings were relaxed and centred around either the Terrace or Chandelier Bars where a selection of cocktails were also available.

Kay the Thomson/First Choice Rep was great, very friendly and helpful and our only need for her was to book a quad biking experience (which was fun!).

We have stayed in Egypt before (5* at Taba Heights - another quiet resort) but overall we felt the standard and service we received at this hotel was better and some of the personal touches were especially nice.

We would definitely recommend this hotel to anyone looking for a nice relaxing getaway.

  • Stayed: September 2010, travelled as a couple
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Thank joness93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2010

Everything was perfect, the beach the hotel, the rooms, the bars and the staff who really cant do enough for you.
Me and my partner went on the trip to cairo that worked out roughly £200 (for 2 of us) Its a very long journey getting up at 3:30am! you travel for about 5 hours. I wouldn't have done this trip if id only stayed a week as it did feel like it took about 2-3 days to recover from!. But definitely worth it if your staying longer.
The food was great, we tried everything, there's was a huge selection and even after too weeks i didnt find it too repetitive.
Unfortunately we did get the infamous tummy bug, boyfriend couldnt do anything but stay in the hotel room for about 36 hours, and the same happened to me a week later. It seemed to be a bit of a 'on/off' thing throughout the fortnight. Because of this we really dont know what it was that couldnt have given us it, and have finally came to the conclusion its just the climate change.
The night life/entertainment could be better, but saying that i still enjoyed it all. On the last night we wen to the Disco as it was an English music night, we had the most fun! its a stunning place and i wouldn't hesitate to go back.

  • Stayed: September 2010, travelled as a couple
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1  Thank rachelseed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2010

Arrived on 14th sept 2010 ... After reading some reveiws that were written in april , We arrived at the jaz crystal with great trepidation, check in was so fast I missed it , the restaurant was kept open late for our arrival ,this was the first taste of what was on offer which was nice and welcoming. the first impression of the room was fantastic could not see the view it was too dark. but what a view when we awoke. plenty of sunbeds by the pool and beach , no need to get up at the crack of dawn to save your beds . beach is fantastic could match any of the caribbean we have seen ,soft sand ,no coral ,warm water .
Food thoughout the holiday had a very good choice for all tastes . the chef was always on hand to explain the food that was on offer (the only gripe we had was the air con in the restaurant kept being turned off) we did keep asking for it to be put on, we had a few excuses and it was switched on for a short time but we didnt let it spoil our holiday, also we had no problems with upset stomach's at all personally we think the problem lies with the heat not the hotel!
All of the staff from cleaners to managers were very friendly and could not do enough for you .
If you enjoy a massage go next door to the jaz oriental it was one of the best i have had
very relaxing .
this hotel does have a lot of Italian guest's who enjoy the regimented animation unlike us brits we go to relax and join in if we really want too, the animation team try really hard to get you to join in with stretching and pool gymn ,we played water polo that was as energetic as it got.
evening entertainment is mainly limited for the italians so drinking in the pool bar
or terrace was our entertainment dont expect too much going on in the evening.
big thanks to Sally and John for making Tony,s 50th birthday a special one also the Chef,s and waiters for the singing and dancing when they brought the cake to our table this was a personal touch provided by the hotel.
Dont be put off by negative reviews everyone we met had no problems and were very satisfied with value for money.
As promised Mr Joseph Saad we stayed in room 4229 and we told you we would leave a review as we know you read all reviews and take note of what your guest have to say.
This hotel is certainly one we would go back to try it for yourself im sure you wont be dissapointed it is 5star and all you would expect for your money.

  • Stayed: September 2010, travelled as a couple
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3  Thank TracyandAnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2010

The resort consists solely of 3 Jaz hotels, nicely laid out, all the hotels are on the beach.
The Jaz Crystal reception area was very spacious and impressive, the reception staff were effecient and helpful.
Bar areas, inside and outside were nicely laid out and again spacious.
Dining room was the same with plenty of space between the tables. Food, good plenty of variety, buffet service but the waiters did bring your drinks. Waiters all very friendly.
Grounds/garden were pretty with shrubs and flowers.
Two lovely pools both the same divided by a bridge leading to the Pool Bar, plenty of sunbeds and the same with the beach.
Our room was spacious with a good size balcony and the luxury of both a bath with shower and a separate shower cubicle. The room was clean but we did have one day when even though we lft the room at 0900 it still hadn't been cleaned at 1730 (the cleaner did come then but wewere having a shower so it didn't get done).
BUT considering there were very few guests under 40 the downside was the loud music played at the Beach and Pool Bars, there was nowhere for a bit of peace and tranquility. Also the Animation Team were quite loud, one day there was an inter hotel volley ball game and I thought I was at a football match!
I think the hotels were trying to make up for the quietness of the location which was a shame as that was why we chose it.
We have been to Egypt before but this is not somewhere I would go again.

  • Stayed: September 2010, travelled as a couple
    • Value
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1  Thank dandd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 18 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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