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“Brilliant! Defiantly going back!”

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Jaz Oriental Resort
Ranked #2 of 14 Hotels in Mersa Matruh
Portsmouth
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Brilliant! Defiantly going back!”
Reviewed 13 April 2010

We got back from Mersa Matruh nearly a week ago, we stayed at the hotel for one week, which we thought was sufficent.We were the first english tourist of the season. The hotel was definatly five star, the waitors at the resturant couldnt do enough to help you all through the day. The people working there were really friendly and helpful, they understood english well. We arrived to music and cocktails and dancers, definatly the best greeting we have ever had!

The rooms at the hotel are immaculate! They get cleaned everyday and each day room service would create and elephant or crocidile or some type of animal on the beds with towels, room service were very friendly and cleaned the room very well.

The food at the resturant was delicious! They offered a wide range of food, and drinks. You did have to pay for wine but we thought there was enough drinks included that you didnt need to have the wine. There were starters mains and deserts which changed every night. The service in the resturant was brilliant, they were helpfull and happy to be there.

The complex was clean, spacious, and lovely. There were plenty of beds around the pool, so no one had to fight over them in the morning, which at other hotels we have experianced. There is also the beach, which was very beautiful. There was a wide stretch of sand and sea which was clean and there were, types of bed near the sea which you had to pay for to use, but you could use the normal sunbeds a little thurther back. The water was clean and you could see the floor it was very shallow and there were a few fishes, so some of my family went snorkerling. Which they did in Sharm El Shekih the last time we visited Egypt, but they found there were fewer fish at Marsa Matruh.

You did have to pay for the internet and we found that it was quite expensive, so we didnt use it, we felt we didnt need to. The hotel was quite secluded, but if your looking for a relaxing break its great, if you want a non-stop holiday this isn't the place for you. The first few days we were there we couldnt get hold of newspapers but we told our Rep, who was brilliant and helped us alot on our holiday with our queries, But we found that before you would enter the resturant they had printed out the BBC newspage for people to take which gave breif discription about what was going on over the world. There was also a man who came around with magazines and newspapers, but we felt they were a little expensive so we just had the BBC news.

There are few trips to take, we went on the "Shop and Rock" this trip lastes about half a day, we went to the local town and visited their, church, mosque, and the libia market then the main attraction was cleapatrias bath, the town we went to was very run down and people waved at you on the bus, of course we were the firts english tourist they had seen. The tour gide who accompianed us around all day, was very informative, but becuase of their religion he was quite rude towards women. Which made my daughter dislike him, and not listen to him on the trip. However it is their religion and we have to accpet that. But the trip was interesting but we wouldnt go on it again. The other trips you could go to Ciaro and Alexandria for the day or stay there for two nights, there were also other trips which i cannont remember. There were no waterparks but we got told by one of the managers that there will be a waterpark and golf course built just outside the three hotels in the next 5 years.

There wasnt much to do there, but we liked it as a family. There were shops in each hotel and you could go to each hotel and go to their shops, in every hotel people were helpful. There was no entertainment at our hotel, but there was at the Omaza hotel, where you could go and the all inclusive drinks would still be avaliable but from 8pm-11pm when the entertainment started and finished. We didnt go to the entertainment, we stayed at the bar in the hotel with the pool table and played cards, people were chatty and friendly so we just stayed mainly at night in the hotel.

All together the hotel, was definatly worth the money and was definatly a five star resort.We stayed there over easter sunday, we got invited to a drinks gathering were they set up cocktails for everyone who attened, also on easter sunday they delivered a chocolate egg to each room, which we thought was very thoughtfull as they didnt have to do it. We will be going back there next year, as we found it relaxing and enjoyable. I hope this review helped you.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PortsmouthLady123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Oriental Resort, responded to this review, 18 January 2017
Dear Guest,
We thank you very much for choosing Jaz Oriental Resort to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Oriental Resort.

Best regards,
M. Wafa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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manchester
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2010

We like the last review have just arrived back from Mersa Matruh - you may think we are fussy when you read our review .. we arent we just expected more from a 5 Star Platinum hotel - some bits are 5 star but others certainly arent.

When you arrive at Mersa Matruh airport be prepared for a wait as they are not use to international flights (so we were told) there was two people doing the visa's and we had toi wait for some time ... this isnt a problem during winter but during summer it will be a hot wait.

Dont be worried by the police escort and also the armed Police Officer when you travel from the Airport to the hotel.

The welcome to the hotel was superb and I have to agree the hotel looks amazing , you will certainly think - yep 5 star when you get there. The staff cant do enough for you and the rooms are superb and extreemly comfortable.

The food is good, towards the end of the week it became a little mundane eating in the same restaurant - this is the first let down of a supposedly 5 star hotel , there is no choice apart from the restaurant unless you pay through the nose

There is a Lebanese restaurant which you can pay extra for - this is £41 per person for 3 courses (330 egyptian pounds you do however get a 30% discout)and it doesnt include drinks , nor do you get all inclusive drinks at the restaurant. Be prepared to pay a lot for alcohol at this restaurant the cheapest bottle of wine is 380 egyptian pounds (around £47.50) upto 1800 egyptian pounds for a bottle of moet and chandon (yes you did read right £225 for a bottle of champagne , I know this is a dry country but the hotel are taking the michael a little bit)

Perhaps the hotels should allow you to use all the hotels facilities especially as they are the same group ??? then at least you will have choice.

There was NO entertainment at all in the hotel which is not good when you have a 6yr old child, the entertainment was at the sister hotel some 10 mins away however this was two thomson reps who did their best but for a 5 star hotel it wasnt good enough ... Butlins do better and thats not a 5 star hotel - to say it was winter is not enough , we paid a lot of money and expected 5 star which we didnt get.

There is no kids club in operation at the hotel - there is a sandy area with climbing frame but the brochure does state there is a kids club

There are two swimming pools , they are extreemly cold but it didnt put my little one off swimming

There is NOTHING near the hotel you are around 35 miles from Mersa and you are not allowed to venture out .... mind you why would you cos there is nothing to see
The only shops are for typical tourist nick nacks and a few bits of choccy / cigs ...

The beach is beautiful with white sand and loads of sun loungers - you can have a kind of a 4 poster bed type thing if you want and you will pay 50 euro for the day , to be honest its not worth it ..... BE AWARE OF THE WIND AS YOU WILL GET BURNT EASY

The rooms are superb and the beds extreemly comfortable - the staff made our little boy a towel toy every night he loved it.

There is no courtesy room to use when you have a late flight back but can pay 20 euro for 2hr extra , 40 for 4hr and 60 for 6hrs to extend you room, once again a courtesy room should be available if the hotel wants to be 5 star

You have to pay for water its around £2.50 for a small bottle - which may not seem a lot however when there are 3 of you and if you try to drink the amount of water you should then it adds up, also be aware the mini bar is chargeable ... which is also naughty especially as you are ALL INCLUSIVE
You cant go out and buy the water so they have you over a barrel .. the rep did say to fill the water bottle up once you drunk it but the staff pull faces at this however dont let it put you off.

There is internet access at the business centre - you will pay 110 egyptian pounds for 1hr (13.75) so if your a facebook addict be aware it will be expensive

Now onto the trips , I was lucky and paid in the uk for a 2 day trip to Cairo and Alexandria - we paid around £326 for our trip book in Egyptr and you will pay £195 per adult and around £80 for a child .. to be honest its worth it to see the pyramid and spinkx plus cairo museum .... to see my little boys face when he saw king tuts mask was worth all the money in the world ..... he loves the pyramids and pharohs and that made the holiday. The trip was tiring but well worth it .... apart from the blow out on the way home from Alexandria which was a hairy experience lucky I had a torch or we would have been there all night as it was pitch black and there is no breakdown organisation in Egypt
Once again we had an armed escort with a nice machine gun descretely hidden under his suit ... you feel well protected !!

The tour guide was superb (Mohammed) and he had a superb knowledge , the tour was fast paced (sometimes a little to fast) and perhaps Thomsons should do 2 days in Cairo as you need it to see everything.

Finally the return home .. well it was bad on arrival expect worse homebound .. we left late because the airport staff didnt do well on aircraft turn around .. it takes FOREVER to get through the checkin process which is good because there is NOTHING at the airport bar a little shop and a shop selling chocolate THERE IS NO DUTY FREE

All in all we had a good hotel but did expect more from this 5 star hotel .. what is interesting is Thomsons say its a platinum hotel where the hotel gets the award where 90% of guests are satisfied .. unfortunately we were the first guests so im not sure how they worked out this bit ... I dont think that it will stay as a 5 star as said im not fussy , I have been to various 5 star hotels in egypt (hurgardah and taba) and they run rings around this one ...... sorry cant recomend it and will be writing to Thomsons to complain .....

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mancuk29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Oriental Resort, responded to this review, 18 January 2017
Dear Guest,
We thank you very much for choosing Jaz Oriental Resort to spend your vacation, rest assure that your valuable comments will be highly considered, please accept our sincere apology for any service conflict you had through your stay with us, looking forward to welcome you again at Jaz Oriental Resort.

Best regards,
M. Wafa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 April 2010

We travelled here the first week in April. The Jaz Oriental is the newest of 3 hotels at the JAZ complex, all are next door to each other. The airport is tiny, be prepared to wait to get through immigration, it's a little slow, assuming as we were the first brits to arrive at the very beginning of the season it should get quicker! First impressions of the hotel were amazing, lobby is fantastic, the restaurant stayed open to let us eat, usually closes at 10pm, welcoming drinks were a lovely gesture. The food is excellent, it could possibly get a bit samey after 2 weeks but there is a very good selection. The cakes are delicious!!. We were given wrist bands when we checked in which you could do without, I took mine off after the first day and nobody asked to see it. For a 5 star resort with nothing else around wrist bands are not necessary. The family room we had was lovely, well decorated, clean & spacious. Bathroom was large with 2 sinks, bath with shower attachment and separate shower. Loo in a screened off area, nice touch. Wait to see which animal turns up in your room each night from the towel origami!!.The staff are courteous and helpful, the bar staff i'd say more so. The pool area is well set out with great views of the beach, which is absolutely gorgeous. The 3 hotels are set basically in their own crescent shaped bay, take snorkelling gear. There is a small gym and jacuzzi/sauna area. Massages seem to be reasonably priced compared to other resorts we've been to. Cheapest was 25 euros for 30mins. (stress reliever)

A few points that do need addressing but these are just niggles really:-
1) The lovely beds on the beach with sofas, and curtains were a little expensive at 50 euros each for the day (sun loungers and parasols are free)
2) drinks need to be served at the table in an evening, I don't want to keep getting up for a drink!
3) The pool was freezing at this time of year, no heating here I'm afraid. Sure this will change as weather gets better.
4) There was no entertainment at the Oriental due to early season but not mentioned when we booked or checked in. Almaza does have entertainment at this time year and Oriental will have it's own as the season progresses
5)Mini Bar needs to be included
6)WiFi is available but it's not free

Over all this is a beautiful resort which I will more than likely return to in a couple of years to see how it has matured. It would be interesting to read more reviews as the season progresses to see if anything changes and how busy it actually gets.

Great staff, great food, great location.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Purdy_40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Oriental Resort, responded to this review, 18 January 2017
Dear Guest,
We thank you very much for choosing Jaz Oriental Resort to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Oriental Resort.

Best regards,
M. Wafa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 April 2010

Went here for a birthday treat and treat it was... first sights of Egypt were worrying as we were the first to use the "new" airport which was a little slow processed but as we were told, still in the making!

Arrived at this beatiful hotel,welcomed by music and dancing,cocktails and roses! Reception was amazing to look at, floors so clean u could see your face in, chandeliers and water fountains..... WooW!! At the reception desk we were happily welcomed by staff who told us a brief bit about were and what of the hotel, gave us our keys and was shown to our room.(luggage followed later by the people working there). The room was gorgeous, clean spacious and had everything u needed. The views were beautiful, seeing both the pool and the beach/ocean.
The people who work here are soo helpful, a few in particular, Memo,Mohumad(tour guide) and the assistant manager who got us out of a little situation. Always on hand to help u here wether it be getting the door or bringing your drinks to your tables.And always very polite everywhere you went and even whilst gardening they took time to acknowledge you.
The food here was great, bit of something for everyone(even my fussy self). From breakfast to dinner taste and presentation was always on their minds,your could find and get to everything you needed and for those who couldnt someone was always there to lend a hand.Clean, tidy and delicious!
Being the first to arrive after there winter it was a little quiet they didnt seem to have any sort of entertainment, but were really apoligetic and sorted something on the odd night with the neighbouring two hotels.The views from the hotel gardens and private beach we couldnt fault, it was gorgeous(like something out of a cuba magazine).If your looking for any sort of shopping centre markets, this isnt the place for u as there arent any.(sept two in the hotels sellin lighters,sweets ect
Overall this hotel was a experience we would encounter over and over again. With extremely little to fault, it would only be a pleasure to return.
Keep up all of what your doing JAZ ORIENTAL. Memo you little star! =)
5 Star hotel = 5 Star service!!

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank holzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Oriental Resort, responded to this review, 18 January 2017
Dear Guest,
We thank you very much for choosing Jaz Oriental Resort to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Oriental Resort.

Best regards,
M. Wafa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Oriental Resort

Property: Jaz Oriental Resort
Address: North Coast | Km 37 east of Mersa Matruh, Mersa Matruh, Egypt
Region: Egypt > Matrouh Governorate > Mersa Matruh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mersa Matruh
#2 Top resorts Hotel in Mersa Matruh
#2 Romantic Hotel in Mersa Matruh
#2 On the Beach Hotel in Mersa Matruh
#2 Luxury Hotel in Mersa Matruh
#2 Spa Hotel in Mersa Matruh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Jaz Oriental Resort 5*
Number of rooms: 212
Also Known As:
Jaz Oriental Hotel Mersa Matruh
Jaz Oriental Resort Egypt/Mersa Matruh

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