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“Price gouging?”

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Mt. Pleasant Inn & Suites
Ranked #10 of 14 Hotels in Mount Pleasant
Reviewed 23 February 2014 via mobile

I'll start with the hotel experience directly... Considering their average rate of $80, you'll get what you've paid for. The beds were clean and comfy and the included breakfast was good. But, there were several stray hairs in the bathroom, including on the towels, and burn marks on the dresser (though it was a non smoking room). We couldn't hear our neighbors, but anytime a toilet flushed it sounded like water was running through our room. Our room (315) and the hallway were incredibly hot and even though we cranked the cold air it was still stuffy. The hallway walls had dents in them with shoddy patchwork.

Now the price issues... We weren't sure we wanted to stay in Mt Pleasant but I had checked prices on Friday, just in case. Rooms here were going to be $107 for a room w/one queen bed or in the $120s for a room with two queens, per their website and per Expedia (I just looked for next Saturday and they're only in the $80 range). Saturday early evening, after fun at the casino, I called to book a room and was told it would be $149 plus tax (total over $160). When I questioned the price difference the clerk told me "I don't know what you saw online but this is the only room we have and probably the only opening in town." We needed a place to stay, so we took the room. But for that price, I expected MUCH better conditions than what this hotel has.

I'm not sure how these price fluctuations are legal? Convenience stores can't price gouge gas, but hotels can double their rates when there is an event in town? Doesn't make much sense to me.

Would we stay here again? For $80, sure. But it is NOT worth any amount over that.

Stayed: February 2014, travelled with friends
5  Thank Iris981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (147)
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100 - 106 of 147 reviews

Reviewed 2 February 2014

Mt. Pleasant inn and suites looks like it was a Microtel in the past. Rooms are small, but very well kept and very clean. Check in was a breeze and all the staff we encountered were very friendly. This property is priced well below what the others in the area were, but it is very clean and nicely placed. The location is great for those traveling on US 127. It is close to the casino, though not walking distance and close to restaurants and fuel. I would stay again.

  • Stayed: January 2014, travelled with friends
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6  Thank mmtripsOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Guest Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 11 February 2014

Thank you for staying with us here at the Mount Pleasant Inn and Suites. We are glad your stay was enjoyable! You are correct, we were formerly a Microtel Inn, but we have made great efforts in the past years to make our property the best value for guests staying in the area despite the small sizes of our rooms. We hope to see you again in the future!

Jaymie Collins
Mount Pleasant Inn and Suites

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Reviewed 30 January 2014

I just stayed here for one night while in town for CMU camp. Got a great deal on Priceline. Check in was very quick and the lady was very nice & friendly. Hotel was busy because there was a concert at the local casino. Got a great room on the 3rd floor right by the elevator & ice machine. Room had a queen bed, side tables, wall desk & chair and bathroom. They even had a small triangle firm pillow that you could put behind you to sit up in bed. Very clean. Flat screen tv was awesome. Got woke up once during the night but I think it was from people coming back from the concert. I got right back to sleep. The heater in the room worked great seeing it was on 6º outside!!! Went down and had the continental breakfast as I had to leave early. It was very nice!! Made a waffle but they had many choices. Overall great stay for the price!! Would definitely stay there again.

Room Tip: Lots of restaurants nearby & shopping. Also had a Subway right next door.
  • Stayed: January 2014, travelled solo
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1  Thank Becky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Guest Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 11 February 2014

Thank you for staying here with us at the Mount Pleasant Inn and Suites. We are so glad your stay with us was a positive experience! We appreciate your kind words about all of the amenities we offer to our guests. We hope to see you again in the future.

Jaymie Collins
Mount Pleasant Inn and Suites

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Reviewed 4 January 2014 via mobile

Rooms are clean and price is right! Nice place to stay and close to the casino. We had comfortable beds and no disturbances from any other patrons. It was very cold when we stayed and the heater for our room worked so well once we heated the room up we turned it off and slept great. Can't tell you anything about the breakfast we slept in!

Stayed: January 2014, travelled with friends
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Guest Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 11 February 2014

Thank you for staying with us here at the Mount Pleasant Inn and Suites. We are very glad you had a positive experience during your stay with us! We hope that we will see you again in the future.

Jaymie Collins
Mount Pleasant Inn and Suites

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Reviewed 1 November 2013

This hotel was a good value for the price. Room was clean and staff was very friendly and helpful. Mattress slept firm, but comfortable. Continental breakfast, plus biscuits, gravy, sausage, and waffle machine. However, we could hear the bed squeaking in the room above us, and peoples voices in the room next to us!

  • Stayed: October 2013, travelled as a couple
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Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Public Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 9 December 2013

We would like to thank you for staying with us at Mount Pleasant Inn & Suites. We would like to apologize for your comfortable stay being disturbed due to other guests and lack of sound control. We are glad our staff and breakfast was enjoyable for you and met your expectations. We hope you do try us again for your lodging needs. Thanks again for choosing Mount Pleasant Inn & Suites. Have a great day.


Sheana Andrews
Mount Pleasant Inn & Suites

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Reviewed 29 September 2013

Staff was great!! Gave us great directions, room was very clean and A/C unit worked great. The ceiling fan was a nice touch. I thought the beds were wonderful as well as the pillows. The room was a bit small, but the bathroom was a little bit bigger than other hotels. Breakfast was nice. All was good with the property.

Room Tip: Always get a top floor room. Much more quiet and no noise from the room above. Because there is none...
  • Stayed: September 2013, travelled as a couple
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Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Public Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 2 October 2013

Thank you for choosing Mt. Pleasant Inn and Suites for your lodging needs. We are pleased that your room was what you expected and your visit went well. We strive to provide only the best for our guests. We appreciate the positive feedback and hope to see you again soon. Again, Thank you for choosing Mt. Pleasant Inn & Suites and have a great day.

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Reviewed 28 September 2013

The staff was very friendly and accommodating, the room was very clean, they gave us a room on the ground floor as requested. The continental breakfast was adequate. Some issues that we have were; the size of the room, the quality of the mattress (very hard), no place to sit in the room other than at a small desk with a straight back chair and a make shift window seat. Both were very uncomfortable. There was absolutely no back support with either situation. My wife and I are both seniors. We were unable to kick back and relax. My wife said she was tempted to go to the car and sleep. It would have been more comfortable! Everything in the room screams cheap. It is my opinion that $88. is way to much to pay for this spartan room.

  • Stayed: September 2013, travelled as a couple
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Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtpleasantinn, Public Relations Manager at Mt. Pleasant Inn & Suites, responded to this reviewResponded 2 October 2013

Thank you for choosing Mt. Pleasant Inn and Suites. I am sorry that your stay was less that you had expected. I am glad to see that both our Front Desk and Housekeeping staff are meeting the needs of our guests. I'm sorry that our rooms comfort level is a problem. Our goal is to be the most reasonably priced hotel in our area. I am sorry that you believe you paid too much for so little. Our property has under gone many new upgrades. Our staff has worked on some issues that you have brought to our attention. We would like for you to try our property again in the future. Thank you for your feedback, it is very helpful to see things that need improvement on our property.

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Additional Information about Mt. Pleasant Inn & Suites

Address: 5500 E Pickard St, Mount Pleasant, MI 48858-5009
Region: United States > Michigan > Isabella County > Mount Pleasant
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Mount Pleasant
Price Range: £54 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mt. Pleasant Inn & Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Our property was built in 1997 and was redone in 2013. Our high standard of cleanliness, along with our friendly environment, makes the Mount Pleasant Inn and Suites a must-stay location. We have been told by MANY guests we have the best beds in town! We pride ourselves on providing our guests with a clean, comfortable hotel. We offer a complimentary continental breakfast that includes many delicious options. We also offer free wireless Internet access and free nationwide long distance calling. We are conveniently located in Mount Pleasant, Michigan, just off I-27 Freeway and on the east side of M-20. We are one mile from the Soaring Eagle Casino and three miles from the Campus of Central Michigan University. We are also conveniently located to many parks, golf courses and restaurants. We also offer a 24-hour taxi service that serves the entire central Michigan area. And those looking for a ride to the casino, it is only $4 per person per ride for a single rider. Or if there is 2 riders or more it is $2 per person per ride. ... more   less 
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Also Known As:
Mt. Pleasant Inn And Suites
Mt. Pleasant Hotel Mount Pleasant
Microtel Mount Pleasant
Mount Pleasant Microtel

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