Beyond disappointing. My husband and I were in town for Central Michigan University's Homecoming weekend. After the football game we went to check into our hotel. The non English speaking man at the front desk (who was the same man we spoke with when making the reservation SIX WEEKS ago) could not find our reservation OR understand out names...first or last....and they're pretty normal names. Looking it up on the computer? NO. Shuffling stacks of papers with what looked like hand written spreadsheets on them. Some were on this counter. Some where on that counter. Some were in a drawer. Very random and unorganized. And this is their reservation system? We did not have a room and were forced to turn around and make the two hour drive back home. Ruined our weekend. I have two suggestions for the front counter of this place. 1) IMPROVE CUSTOMER RELATIONS (or at least speak their language) 2) Put in place a more organized reservation system.
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- Also Known As:
- Chippewa Hotel Mount Pleasant