Nice place to stay. The suite we had was very roomy and clean. The staff was very friendly. The only issue was the breakfast. The eggs were cold and watery. I would stay there again if I were in the area.More
Nice place to stay. The suite we had was very roomy and clean. The staff was very friendly. The only issue was the breakfast. The eggs were cold and watery. I would stay there again if I were in the area.MoreShow less
We are so pleased to hear you enjoyed your stay and very much appreciate the feedback. We will be sure to focus on that area, and I can assure you by the time you return, we will have improved in that area. We look forward to your next visit.
A friend and I stayed here because we went to a concert at Soaring Eagle Casino. I booked it online less than two hours before we showed up because it was one of the few (nicer) hotels with rooms still available. I was impressed. The room was nice and clean. We were in the corner room at the front of the building, however there wasn't any noticeable people noise. The room included a fridge and microwave, which I don't recall being mentioned on their website, so that was a nice surprise. The beds were comfortable and came with firm and soft pillows. The bathroom was nicely decorated as well. I would definitely consider this hotel to be up to date. My only suggestion would be that the room have a safe. My friend left her purse in the room when we went to the casino and there was no place to lock it up.
The hotel had a free breakfast as well. We had eggs, sausage, OJ, donuts and yogurt. They also had cereal, coffee, milk and stuff for waffles. The free breakfast was one of the things that made me choose this hotel, and I would say it was worth it. The set up though was really crowded, with no set starting point. There was no "flow" of things because there were plates in three different spots. Some sort of line would have kept things a little more orderly.
A few minor things others might be concerned about, though they didn't detract from my stay:
The beds are pillowtop mattresses, however the sheets are not made for them. The sheets don't fully cover the mattress, so you can see that the mattress is dirty. I suspect it is from others rubbing up against it when getting in to bed. Makes sense.
There was some mold on the ceiling above the showerhead, but nothing major.
There was a clacking noise that we heard whenever we were in the room. My friend finally figured out the next morning that it was a washing machine or dryer, likely on the floor above us. I didn't notice it until she pointed it out, so it isn't highly noticeable. We slept with the fan on so when we were actually in the room for its intended purpose, we heard nothing. We didn't turn on the tv, but I think if you had that on, it would drown out the noise as well.
Overall, the minor issues I noted are just that - minor. I would absolutely stay at this hotel again and would recommend it to others.
Your feedback is truly valued. Thank you for taking the time to share your experience. We are always trying to improve our product and service, and we are able to do that with the feedback we receive from our guests. It's great to hear you enjoyed your stay but disappointing to hear there were a few minor issues. We pride ourselves on providing our guests with a problem free stay. We will look into the items you had mentioned and work towards improving. We look forward to your return to Mt. Pleasant!
We had a roomy clean updated suite. The bed was very comfortable and the fold out couch was even pretty good. It was a little expensive. Service was OK. Seems to be a hotel for recreation not working--I asked at the front desk about a place to work while my family was asleep, and was directed to 2 computers in a hallway where teenagers were playing online games. But it is adjacent to the Central Michigan University stadium. We usually stay at the Hampton Inn in Mt. Pleasant and this hotel and breakfast were nicer and there are more room size options.
Thank you for your feedback. I am very pleased to hear you enjoyed your stay at our hotel. I do apologize that our business center did not meet your needs and that you did not have a private area to work. It is our goal to provide our guests with anything they need. We will look into options for a more private work area for future business travelers. Thank you for taking the time to share your experience with us and we look forward to your return.
The rooms are ok and clean in this small hotel. There are restaurants across the street and attached to the hotel which is very convenient. The management is putting in the extra effort. The conference facilities were good, the breakfast was better than expected, and the manager hosted his own cocktail hour each afternoon which wasn't much, but you could tell they were trying hard with their budget. Very well run establishment.
Thank you for sharing your experience with others. I am pleased to hear you were able to enjoy everything that our hotel has to offer and that our accommodations met your needs. We do try to provide our guests with as many "extras" as possible. Our goal is to make your stay as enjoyable as possible! Once again, thank you for your feedback and we look forward to your return.
Our room was perfect! A newly renovated, King Suite on the first floor with an outside seating area. The front desk staff was very friendly. The hotel was clean. They are in the process of renovating rooms, but we were never disturbed by this. This hotel is attached to a Bennigan's Restaurant which was nice since they closed all of the Bennigan's near our neighborhood. The hotel offered free breakfast in the morning with eggs, sausage, waffles, toast, bagels, muffins, fruit, yogurt, coffee, tea and juice. The breakfast was good but the breakfast area needs better attention. All in all, we loved our room, and would stay at this hotel again and recommend it to anyone.
Thank you for taking the time to share your experience with us as well as other people. We are so pleased to hear that you enjoyed the time you spent at our hotel. Mt. Pleasant is a great place to relax and get together with friends, and we are here to make your experience and memorable as possible by providing you with clean rooms and friendly service. We look forward to your return!
As this was a Comfort Inn, I had my doubts going in as to the quality. They seem to be hit or miss these days. However, from the onset, I knew this place was going to be good. The front desk staff were very courteous and had me checked-in within 3 minutes. The King Room was very spacious and had ample desk space for my laptop and other business-related items. The temperature of the room was easily adjusted and stayed level all through the night. Plenty of pillows and a decently-comfy bed combined with a 42" HD TV and a decent selection of channels made for a good night in. The glass walk-in shower and spacious bathroom with plenty of towels were the icing on the cake. I did not have a chance to try the pool or the continental breakfast. If I ever need to stay in Mt. Pleasant again, this is a great choice.
Thank you for your feedback and for choosing to stay with us on your most recent trip to Mt. Pleasant. I'm glad we were able to make you feel welcome and at home while you were away on business. Our goal is to provide our guests with what they like and need while staying with us and we are able to continue to do so with our guest's feedback. Once again, thank you for taking the time to share your experience with us, and we look forward to welcoming you back.