Staff were exceptional both at check in and check out. Beds had to have been the most uncomfortable bed that we have ever slept in at a Hilton (and we are HHonors Gold Members). If you're not planning on spending any time relaxing in bed, you're fine. If you're looking for a good nights sleep, I wouldn't recommend this hotel. Also, we were in a Jacuzzi room and the tub was really not that clean - very disappointing when you're looking to enjoying a nice relaxing soak in the tub.