We travel to vigan with our friends this last December 2013 and booked on line for hotel accommodation at metro began regency hotel for 4 days and paid thru bank transfer just to make sure our room reservation. Finally got there to check in we notice that the parking area is in open parking for all and very risky.The hotel is in front of the public market and located in the back of the mall. As we approach the front desk staff for our accommodation it takes 30 minutes because it needs to confirm first to the lady(I thinks she's the owner of the hotel) for the payment. My wife feels uncomfortable talking to the lady due to her arrogance. Anyways, fast forward we found out that the room only have one electrical plug outlet which is not enough if you have more than one gadget. The television is a small monitor which is suppose to be for computer. TV remote is not functioning, the toilet shower room is so tight with too high lavatory sink(not the standard height, not recommended for children under 5 feet), the WiFi connection is really weak, not even read the Google page. Water get off during shower and no curtain. Breakfast is poor and serve coffee with 3 and 1(imagine the hotel without even have a coffee brewer for brewed coffee, its terrible!). Customer service absolutely poor. From the first day to our check out time I don't remember a single greeting from hotel staff or management, if you ask something they respond nothing or else you get pissed off. For the hotel I think all of them(management and staff) must undergo training/seminar for hotel and management operation and customer service. I also noticed that hotel crew has no uniformed and the staff at the counter work for 24 hours(hope I'm wrong) because the one I spoke the night is the one who gave me water in the morning at 9am. Its a unforgettable vacation for us to visit the historical place of began its really beautiful especially the windmill of bangi ilocos norte except for the hotel. Its a complete nightmare.
- Official Description (provided by the hotel):
- Our Hotel is a 3 star hotel. It is a complex type with commercial establishments. ... more less
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