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“Location, Location, Location” 3 of 5 bubbles
Review of Ibis Suwon Ambassador

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Ibis Suwon Ambassador
Ranked #3 of 53 Hotels in Suwon
Certificate of Excellence
Herzliya, Israel
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location, Location, Location”
3 of 5 bubbles Reviewed 11 July 2013

A good option for business trip for people who plan visit Samsung campus in Suwon. It takes around 10 minutes to Samsung gate.
Rooms are relatively small and equiped with basic stuff. TV is small, bathroom is reasonable.
Breakfast is very good.
Dinner buffet is offered. quality and variaty are good. but price is a little high.
Note: KAL Limousine is not stopped in the hotel but in the Castle hotel - ~10 minutes from the hotel Ibis hotel by taxi.

Room Tip: "most rooms are the same"
See more room tips
  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Yosi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 17 September 2013
Dear Yosi B,

Thank you for your comments regarding your stay at the ibis Suwon Ambassador.

Concerning airport limousine bus stop, we do provide free shuttle to the point upon guests' requests. I hope that you will use our service on your next visit.

Again, thank you for sharing your experience.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

261 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 22 June 2013

The rooms are small, stuffy and noisy. The heavy traffic outside and anything that happens in the room next door or on the corridor can be heard, not contributing to a good rest. Airconditioning is centrally controlled and often leaves the room very hot. When it cools, it is very noisy.

With the exception of one very helpful gentleman, front desk staff speak very limited English.

The breakfast is OK, but no more than that. A la carte lunch and dinner are very expensive; food is much better and cheaper at nearby restaurants.

When we left, we needed to travel to Seoul with luggage. We confirmed with the staff that the bus would have a luggage compartment, but it turned out that we could not take the bus with luggage at all. We ended up taking a cab, which we would have done much earlier had we been given correct information.

In all, for US$ 250 per night, I would expect better. In Seoul, this gives you 4- or 5-star options.

Room Tip: Go to a different hotel
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  • Stayed June 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Koalyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 June 2013

Good and friendly service overall. The room is small but clean enough. The location is strategy where you can get food, shopping...most of the thing here. The hotel provide free shuttle service to certain locations which is convenient for peoples.

The hotel is good for business travelers or with group of friends. The hospitality service make me choose them next time. :-)

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 17 September 2013
Dear KA L,

We very much appreciate your comments regarding your stay at the Ibis Suwon Ambassador. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milpitas, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

I recently went to Korea about 2 weeks ago for the first time due to business. I must say that the hotel itself is mostly a business hotel. Meaning small standing shower and limited room size. I arrived to the hotel early in the morning before check in, unfortunately no rooms were ready.

I must say that the front desk service was excellent. The front desk attendant, her name was Romie, recommended a 설렁탕 (ox bone/beef broth soup) restaurant nearby. Great restaurant that's open 24 hours!

I returned to the hotel and Romie informed me that she had a room ready and gave me my room key. They have a rewards program that helps you earn free nights, so I signed up for it. Might as well get points towards a free night while on travel, am I right?

I will most likely come back to this hotel again when on business or visiting Suwon.

Room Tip: Just put average for the swimming pool and room service because I did not use those.
See more room tips
  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank edchun86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 9 June 2013
Dear Edchun86,

Thank you so much for your kind comments regarding your stay at the ibis Suwon Ambassador. I am so glad to hear your compliments on our staff.

I will share your comments with our entire team. And, your feedback will certainly serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

I stayed here with my wife on her business trip. The rooms are not large, but this is typical to what I have found in my travels in Korea, Japan and Taiwan. They are, though, clean and in good condition. The front desk staff were extremely helpful in suggestions for shopping and dining in the local area, as well as for tips on transportation into and sights in Seoul. Hana offered to give me her train/bus pass when I had trouble purchasing one on my own, and Romie gave me personal assistance with my needs in the business center. The hotel is a short walk from the Galleria shopping center and numerous dining establishments, and a 5-minute taxi ride from Suwon Station.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 3 June 2013
Dear Mr. Ken K,

Thank you so much for your kind comments regarding your stay at the ibis Suwon Ambassador. I am so glad to hear that our staff, Hana and Romie, provided you with practical service.

I will share your comments with our entire team. And, your feedback will certainly serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 29 May 2013

Travel to Suwon for business trip last year and stayed here for bout 5 nights. I was there on end of winter year 2012. The Air conditioning system not that good and the satff hardly understand English. The food was nice! and the room is clean!

  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marquess C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 3 June 2013
Dear Marquess W,

Thank you for sharing your concerns on air-conditioning. And, I apologise to you for the inconvenient experience you had last winter.

As we have centralised air-conditioning system throughout the building, there were constraints on running both cooling and heating at the same time during the winter.

In regards to our staff' English skills, we will reinforce on foreign language training on entire staff.

Thank you for your kind understanding in advance.

With best regards,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suwon, South Korea
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 May 2013

I have almost stayed nearly 300 nights in this hotel. There are lots of positives about this hotel(See my first review for the positives). Coming to the flip side, I wouldn't recommend this hotel if you want to stay here in Summer or if you would like to have air conditioner. They don't turn on the AC even in mid summer, you would hear responses like please open your window, other guests will feel cold etc(Even when guests have the option of switching off their AC if they want). I would recommend you to check out a hotel which provides self controlled air conditioner(especially during summers). If you don't mind staying in a pressure cooker or if you don't mind sweating it out in your room instead of the gym then this is the place to be.
.
PS: You will also see a response below from the management giving me the same reasons as above for not turning on the AC.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kaushik819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSuwon, General Manager at Ibis Suwon Ambassador, responded to this review, 15 May 2013
Dear Mr. Kaushik819,

Thank you for sharing your concerns on air-conditioning. And, I apologise to you for the inconvenient experience you had.

As it has been like summer weather this week, we started turning on the air-conditioner. I hope that you will feel better.

Please be assured that we monitor the room temperature during the summer season.

Thank you for your kind understanding in advance.

With best regards,

Kwangwoon LEE
General Manager
Ibis Suwon Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Suwon Ambassador

Property: Ibis Suwon Ambassador
Address: 132, Gwongwang-ro, Paldal-gu, Suwon, Gyeonggi-do 16491, South Korea
Phone Number:
Region: South Korea > Gyeonggi-do > Suwon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 53 Hotels in Suwon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ibis Suwon Ambassador 4*
Number of rooms: 240
Official Description (provided by the hotel):
Ibis Ambassador Suwon is proud to present you as being the first and only International hotel in the Gyunggi Provincial’s capital. Located in the heart of the historical city, it is the largest building in Happy Suwon and a gateway to the region’s bustling business, financial and shopping precincts. Ibis Ambassador Suwon offers 240 suite- high-tech facility rooms with complimentary high-speed internet, LCD screen television, electronic bidet, in-room safe, gym facilities, sauna etc. The particularity of our hotel is that Wedding and Convention is totally managed by Novotel Ambassador. We also have total 373 parking spaces for our customers’ convenience. ... more   less 
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Also Known As:
Ibis Ambassador Suwon Hotel Suwon

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