The Chaaya Blu has a lot going for it, namely:
+outstanding location on the very nice Uppuveli beach – quiet, perfect sand, perfect ocean temperature…
+Very professionally organized / managed
+Vast, impressive buffet choice (we were on half board). Kudos in particular to the baker, delicious choice of breads and pastries!
+Large pool, impeccably tended, perfect temperature
+Nice, vast garden area with many areas of (tree)shade, making that you can maintain some sense of privacy even in a busy hotel
+They’re trying hard (but not too hard) to create atmosphere and propose activities (BBQ, beach volley, yoga…)
Contrary to some other comments, in our experienced the crows were no more than a slight sound nuisance and the few stray dogs on the beach didn’t bother guests at all.
Still, a couple of improvements are possible. We stayed for 4 nights and, although the buffet looks great, we quickly experienced some buffet fatigue – it wasn’t as tasty as it looked like. The shops with daily “food specials” were sometimes a hit (children adored the breakfast waffles) but more often a miss. All in all food seemed not much more than “fair” in spite of all the choice offered.
Also (and knowing that this is very subjective) we felt the hotel was overall lacking some atmosphere. It is hard to put a finger on it, it may just be the chemistry between guests at the time of our stay. Staff was generally quite/very professional but felt a touch less friendly than the average of our trip around SL. The tone was maybe given by the bag boy who very loudly huffed and puffed when handling our luggage to signal his tip expectations (which of course had the opposite effect on my generosity). In fairness the remainder of our trip was mainly in boutique hotels were it was easier to have an impression of “personalized service” than in the largeish (but not too large) Chaaya Blu.
A more concrete suggestion: the bar area felt a little small / cramped / not very comfortable; maybe they could revisit it into a place where people would hang around before and after meals, creating that missing touch of atmosphere?
On a side note, one of my children had a strange experience of finding signs of someone's presence in his bedroom. He was scared and left the room; we assume the stranger was intent on stealing but eventually the few valuable items were moved but not stolen. This happened on our last day; we informed the reception desk on our departure and they seemed to take matters seriously. The lesson is probably a straightforward one - it is very advisable to put all your valuables in the room safes at all times; especially at the Chaaya, as the hotel is easy to access through the public beach.
- Official Description (provided by the hotel):
- Once a 70s resort, Trinco Blu by Cinnamon was transformed to a retro-chic design decorated with bleached wooden decks, cut cement floors, rattan furniture and denim trimmings with a splash of orange to contrast the Blue and White hues. ... more less
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- Also Known As:
- Chaaya Blu Trincomalee Hotel Trincomalee