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“Toss up between La Perla and El Convento”
4 of 5 bubbles Review of La Perla Hotel

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La Perla Hotel
Ranked #6 of 15 Hotels in Leon
Philadelphia, PA
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Toss up between La Perla and El Convento”
4 of 5 bubbles Reviewed 1 February 2011

Spent one night here and one night at the El Convento on a quick trip to explore Nicaragua. The former private mansion was beautiful. The welcome was not spectacular, nor did we get to meet the infamous owner. Several rooms were being renovated so the hotel was quite noisy. I was in room B9 and arrived at 15:00, trying to rest after a very early morning series of flights was impossible. The noise from all the construction of the room next to me and around the corner was too loud. This continued on until at least 19:00. Could not even hear the tv due to the noise. No other room was available "since we made our reservation at the last minute," whatever that has to do with not being informed ahead of time, nor any apology being made by reception. However when I teased the workers about the noise, they really did seem apologetic. Nothing major but a nuisance for the afternoon. On a positive side, the room was large with beautiful wooden furniture (carpet was dirty, but soon to be replaced I'm told) and not the cookie cutter type we are used to seeing. Complimentary wireless worked fine, and when I could watch the tv to catch up on news, every channel and then some was available. The bed in my room was quite comfortable, the mattress in my colleagues room (b1) was not as comfy and rather squeaky and lumpy I was told. Bathroom was spotless with Pantene amenities, and hairdryer. No problems with hot water or ac. Location was great, complimentary breakfast in the morning was ordered from a menu and fine (allow a few extra minutes as everything is made to order, and latinos are not as fast paced). The biggest highlight was some of the staff. Not all the staff speaks English, so they might be a little intimidated by the foreigners, once this is overcome, they will try to practice their English and if you speak Spanish as we did, you will really notice a genuine friendliness and a sense of pride for La Perla and Nicaragua. We spent some time speaking to the young bartender Jose Luis (?), proud to work at La Perla, loves his country and offered so much advice (mediterraneo restaurant). he wanted to make sure that we enjoyed Leon and Nicaragua and knew the history of the property. A pleasure speaking with him, and we learned so much about his country. Staff definitely has the edge here over el Convento. Would probably come back to this beautiful property should the need arise, by then the construction hopefully will be done.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aerobik1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lou1944, Owner at La Perla Hotel, responded to this review, 12 February 2011
Thanks for taking the time to submit a balanced review.

Our guest was correct...in B10 (next to his room) we were during some improvements...We were replacing the carpeting in the large Presential suite. We had planned this for two weeks and had not taken reservations for this room and the one our guest stayed in. It took about 2 hours longer then planned. In the next 2 days we managed to deep clean all the other carpeting...a minor feat in a country where there are 2 carpet cleaners. Also, we have removed the carpeting in the poolside rooms and these rooms are tiled.

Regarding "not meeting the infamous owner"..this is for two reason: 1. "Are you ready for some football?" Yes, I skipped out for the NFL Playoffs !!.. and having grown up in Gren Bay..it was exciting.. The second reason is more valid, my son, James, is now responsible for La Perla; I will handle a planned 7 rooms expansion..(so much for retirement)..
We hope this guest returns and has a restful stay with us.
Seriously, the best part of being at Hotel La Perla has been our guests; I have developed many friends and repeat clients..I thank all of you as well as Tripadvisor for the opportunity for reviews and management responses.
Jim
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
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English first
San Jose del Cabo, Mexico
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 31 January 2011

Just came back from a quick 3 day trip with my girlfriend. We had a great time in Leon. The hotel is close to everything in town. If you have any questions about the sights, the staff has the answers. The room was quiet, which is really important to me as I am a light sleeper. In my other travels througout Central America i have often found it diffukcult to sleep because of outside noise, but this was not the case here. Overall a good choice when staying in Leon.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sanjoseguy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorCal
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 January 2011

This hotel was a welcome oasis of elegance centrally located in the under visited city of Leon. All of the historic city is walking distance from your doorstep.

Beds and furnishings are top notch. The staff is very pleasant and professional. Reasonable rates for the quality.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank divedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 January 2011

I was one of a large group of people who stayed at this hotel for a wedding. Overall, I had a wonderful experience. Everyone in our large group was quite content with the hotel.

I found the rooms to be clean. I stayed in a single room for two days and then in a double room for the remainder of my stay. When I arrived, I noticed a bug in my single room but this is expected given it is Central America. When I alerted the front desk of the the problem, they addressed it immediately. The maids did an excellent cleaning job every day.

I found the employees to be very helpful and friendly. Language was a barrier but that is due to my poor Spanish (or lack of Spanish). Their service was very efficient and quick.

The pool was small but it served its purpose. It was kept clean.

The restaurant was excellent. I liked all of the meals that I had there. My understanding is that it is known as the best restaurant in Leon.

The style of the hotel was beautiful. The owners did an excellent job of renovating the colonial mansion into a hotel. I liked looking at the paintings in the restaurant. I liked the choice of statues and decorations.

The location of the hotel was quite central. The cathedrals and tourism attractions were within walking distance.

One of the owners made and effort to speak to all of the guests and I thought that this was quite considerate of him.

Lastly, I would like to comment on the review by a member of a family of four, dated January 5, 2011, who commented on a "middle aged American" and his young companions. My friends and I stayed at this hotel for almost one week and none of us noticed anything out of the ordinary or unusual. I question the stereotypes and assumptions that formed the basis of the reviewer's conclusions. I think posting such allegations, without any foundation or proof and without taking the time to even complain to management during their stay, is frankly irresponsible.

I highly recommend staying at this hotel during one's stay in Leon.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Rupinder256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 January 2011

I was very surprised to read a couple of negative reviews for this hotel - a large group of us stayed at La Perla for a wedding last week and we had a wonderful experience. The hotel is beautiful and in a very central location; the staff was friendly and accomodating; and the food in the attached restaurant was wonderful. What more could you ask for?

  • Stayed January 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shellTO1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 January 2011

Really beautiful building, restored with huge flair and restrained taste, in a central but quite location. Our room for 4 was rather poky - it had no windows at all, which was claustrophobic. Small but sunny pool which the kids enjoyed. Greatr breakfasts, although there were no menus, so it took us a few days to work our what was available to us (as vegetarians with poor spanish). But the real upset was the middle aged american staying in the hotel with two young prostitues - my teenage daughters first noticed this in the swimming pool... Worse still, we booked the hotel MPV to take us to Granada, only to find out - quite literally after we had put our bags in the car - that the american and his companions were coming with us and that we were going to take a detour to the airport at Managua (adding substantialily to our journey time and with no commensurate reduction on cost for us!). It was an unpleasant and tense experience adn put a real downer on the stay - particularly given all the publicity in Nicaragua about these issues.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank sallulabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lou1944, Owner at La Perla Hotel, responded to this review, 6 January 2011
This review is Beyond-the-Pale.

I want to be very direct as I speak for the owners, the managers and all of our employees and our families..(we are the largest private employer in "Historic Leon") to all of those that utilize tripadvisor
1. .We have a written Code of Conduct signed by each employee in which we have "Zero-Tolerence" for misconduct by employee OR Guests.
2. There has never been and will never be any tolerance for prostitutes anywhere on our property to the best of everyones knowledge (as a sidebar, none of our wonderful employees, ALL from this very religious city and many large close families, would work for any hotel that allowed prostitutes. Many this is why Leon is the safest city in all on Nicaragua, the safest Country in Central America.
3. We have a sercuity system with several cameras in our public areas for the safety of our guests. We also have 24 hour security at the gates of our hotel and parking area. We have completed a total review of the recorded DVD's and there is absolutely no incident of any misconduct. We have also interviewed our employees.
4. Even though it was the Christmas season, I was here most of the time, My son was here, our wonderful Nicarguan Female General manager...( from a very great family) was here...Our Human resourse manager...was not here; as she goes to ALL 22 churches during Christmas and on some days my partner was present....as Tripadvisor reviewers know, we address all issues for all customers... This "cyber review" is the first we hear of any of these problems...Would it not have been more effective, to simply tell the owner, the manager, the waiter, the receptionist, the driver, the guard and correct whatever the concern was? We did not become the #1 Hotel, by not listening to our customers. We had 20 events, including two weddings, in December (and one wedding this weekend)...does anyone seriously believe we would allow the behavior described in the review when are business is focused on families?
5, Maybe as the reviewer states..they do not understand Spanish and based on their other hotel reviews( all submitted on the same day they joined tripadvisor.com), had serious issues with other hotels in Nicaragua; perhaps lack of language skills was an issue.
6. Also maybe a lack of understanding Nicaraguan and Spanish culture, that Christmas is a very religious period and most employees of all hotels want to be with their families and at church; hence their experience in other hotels and their suprise that resturant operations may be affected on Christmas.
My thanks to all the clients of Tripadvisor whom have taken the time to read my sincere response and thank tripadvisor for the opportunity to respond.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
68 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 2 January 2011

Lonely Planet's review of this hotel states: "A pearl indeed." I would say: "A real dud." We recently spent two nights at this hotel, reportedly the best in Leon, Nicaragua. If this is the best hotel in the city, then I shudder to think of what the other places are like. The outside of the hotel was quite nice-- but you can't judge a book by its cover. When we arrived on December 26, the first room, near the pool, was not cleaned so we were put in another room toward the front of the hotel, off the street. The room carpet was worn and dirty. It's one of those carpets where you'd be reluctant to walk on in bare feet. The bathroom -- although remodeled -- was entirely ordinary. To get into the tub / shower, we had to climb up two steps, being careful not to fall, as there were no handrails to grab. The drain in the bathtub didn't work right, so water didn't drain properly. Standing in 6 inches of dirty water is not my idea of a good shower. The curtain didn't "match" the tub, so water from the shower sprayed onto the floor. There were only two towels. The room safe was difficult to operate. We had to ask for help with the safe, and it was only after we asked twice that we got help. While the location of the hotel is OK (a couple of blocks from the main plaza), I would say the staff of the hotel was not very accommodating, or helpful. Their attitude was, "Manana." The property definitely needs an upgrade. Despite its name, Hotel La Perla was not a pearl.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Balsher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lou1944, Owner at La Perla Hotel, responded to this review, 4 January 2011
The reviewer is an experienced traveler and their comments must be considered seriously; therefore, I will attempt to address each point. (PS: also well written review)

First, I have filled each bathtub to ensure proper drainage.....We are the only hotel with bathtubs in several rooms. When we restored this important 150 year old palace, we had some restrictions, such as the original space between the the ceiling of the first floor and the floors in the rooms upstairs...It was necessary to place the bathtubs above the floor. Each room with a bathtub does I have a assist stainless steel bar.. (These were not available in NI, so I personally carried them from the USA). The carpeting in being replaced with the same carpeting used at Harrod's in Las Vegas...Two more rooms have been replaced this week...Also in the poolside rooms we are replacing the carpeting with colorful tiles. Thanks to the reviewer we checked the safes and did find two with low batteries.

I or my son are usually in the hotel and personally assist our guests; however, I did spent 2 days with my family on 12/26 and 12/27, so I failed to meet these guests. Christmas is a very special time in Leon, with 22 churches all decorated...Many of our great employees, all from Leon families, desire vacation days for church and family and my partner and I "fill-in"...and in the case, we did not due an acceptable job.
Again, we learn from all of our guests and we thank the reviewer for their valuable input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Perla Hotel

Property: La Perla Hotel
Address: Iglesia La Merced | 1 cuadra al norte, Leon, Nicaragua
Region: Nicaragua > Leon Department > Leon
Amenities:
Swimming Pool
Hotel Style:
Ranked #6 of 15 Hotels in Leon
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Perla Hotel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
La Perla Hotel is situated in a beautiful, colonial building in the city of Leon. Renovated in the original style, this mansion dates back to the middle of the 19th century and it provides a great colonial atmosphere to the visitors. Rooms are fully equipped and come with air conditioning, fans, mini-bar, and cable TV. Wireless Internet is available throughout the building. Guests can relax in the hotel's bar with a cocktail while enjoying all major sporting events on the large plasma TV. ... more   less 
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Also Known As:
La Perla Leon
Hotel La Perla

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