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“Short Business Trip”

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Fairfield Inn & Suites Muskegon Norton Shores
Ranked #5 of 12 Hotels in Muskegon
Certificate of Excellence
Reviewed 30 May 2014

Had a short one night business trips. Booked online at the Marriott website. Rate was average for the area. We arrived late (11pm) and were greeted by a friendly staff member at the front desk. Check in was fast. She didn't know how to use the gift card we wanted to use, but it was no problem at check out. They used it and billed the rest of the balance to our card.

Rooms were clean. Pretty basic for a Marriott property. Lots of restaurants close by and a mall was right behind us. We were able to find fast food open at midnight and there were bars open as well. Everything was very quiet. Comfy beds and mattresses with nice sheets. Plenty of towels. Wifi was fast - good connection. Air conditioning worked well. I like the room pretty icy when I am sleeping and it only took a few minutes to get the room cold.

There was a decent looking breakfast going on, but did not have enough time.

I don't know this area well and the GPS took us a weird route through the middle of nowhere for about 10 minutes. We were glad to see the hotel area was more populated. Back of the hotel looks over the mall. Front over the main road.

  • Stayed: May 2014, travelled on business
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Thank debntodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 2 June 2014

Thank you for such a great review! I am so glad that you enjoyed our hotel and the service you received while you were here. We are in such a great location, close to food, bars and the mall, it makes it very convenient for people who are unfamiliar with the area. I hope that if you return to Muskegon in the future you will stay with us again!

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82 - 88 of 181 reviews

Reviewed 6 May 2014

Such a great team ;

I would like to take a moment to thank you and your entire team for the wonderful stay.

I also would like to let you know that from the moment I walked into your lobby to the moment I left, everyone I had an interactions with was just wowed the life out me.

I unfortunately don’t remember their names, but;

Arrival; the agent who was training Ann, your new desk agent, and Ann ( I think that was her name) . Both were very welcoming, warm and good with directions.

In the evenings ; the African American female desk agent in PM shift was so friendly, warm and really good with directions as well.

Overnight ; your overnight agent who offered the breakfast at 5:00 on Sunday morning while I was checking out. wow

I travel 3 to 4 times a month and this is the second time I am being so impressed by a Marriott Hotels’ entire team.

Thank you so much for making my first trip to Michigan a wonderful one.

  • Stayed: May 2014, travelled solo
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1  Thank K T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 7 May 2014

Thank you for the wonderful review and comments! I am so happy that you enjoyed the hotel and that the staff was welcoming and helpful. The entire staff works very hard to make sure that our guests enjoy their stay, they are all a pleasure to work with! We hope to see you next time you are in Muskegon!

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Reviewed 16 April 2014

Really enjoyed our one night stay at this Fairfield Inn. Very quiet! In a great area with lots of restaurants and shopping within walking distance. Breakfast was good and service was excellent!
Would recommend this very well kept property to friends and family.

  • Stayed: April 2014, travelled with family
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1  Thank Tydewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 21 April 2014

Thank you for the wonderful review! I am so happy that you found our location to be convenient and the service to be outstanding. We appreciate the recommendation and hope to see you next time you are in the area!

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Reviewed 16 March 2014

We stayed 2 nights in February. Excellent service, rooms very clean, updated hotel. Nice location near restaurants and shopping. Easy to get to. Adequate breakfast. Pool and fitness very well kept. Will stay there again.

Stayed: February 2014, travelled with family
1  Thank blakgray2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 18 March 2014

Thank you for taking the time to leave this review! We are so glad that you enjoyed the hotel and the service that you received while staying here. We look forward to seeing you again soon!

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Reviewed 23 February 2014

This is a very nice hotel with EXCELLENT customer service! The rooms are VERY clean, comfortable beds, & your average complimentary breakfast items. It is near the mall & several restaurants are close by. We will for sure stay there again, highly recommended!

  • Stayed: February 2014, travelled with family
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2  Thank Kristi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 3 March 2014

Thank you for such an awesome review! We are so happy to hear that you enjoyed your stay with us. The entire staff here works very hard to ensure each guest has a memorable stay. We hope to see you again next time you are in the Muskegon area!

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Reviewed 2 February 2014

This Fairfield is worth staying at. Some of the older ones are not good, but this is a newer hotel and the beds are good and the rooms are well maintained. In the summer it can be tough to get a reservation, so try to call ahead.

  • Stayed: January 2014, travelled on business
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Thank MItraveler1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 5 February 2014

Thank you for such a kind, helpful review. We've recently renovated so most things in the hotel are brand new! I love the advice you gave other travelers about booking early in the summer. It is absolutely beautiful in Muskegon that time of the year and the hotel fills quickly. Hopefully we will see you then!

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Reviewed 1 January 2014

You will be hard pressed to find a better location or friendlier staff anywhere in the Muskegon, MI area!! Breakfast is plentiful. Make your own waffles. Yum, yum!! Rooms are well kept and clean. Most importantly the staff will do whatever it takes to make your stay as comfortable as possible!! We tay at this property every six weeks when traveling to the Muskegon area!!

  • Stayed: December 2013, travelled with family
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Thank rick h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this reviewResponded 6 January 2014

Thank you for such a grand review! The entire staff works extremely hard to make sure each and every guest has a fantastic stay! I am so happy to hear that they are able to make you comfortable at your home away from home location. We look forward to seeing you again soon!

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Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Muskegon
Price Range: £65 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn

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