As soon as we walked in the hotel we knew it would be a terrible experience. The 2 front desk girls were ghetto. The woman was cussing in front of my toddler, there were smokers outside the front entrance, the hotel lobby was extremely hot and smelled like cigarette smoke. She didn't have my reservations, even though I had it pulled up paid on my smart phone. She said their elevators and pool were broken. Do we still want to stay? We asked where is the room where we will be staying? She said, fourth floor. We had luggage a and a child. We were tired, so we began to walk the poorly maintained hotel lobby and into the staircase. It was scary.... We got to the room, key machine would not work at first, finally did after several tries. We tried to open the main light switch and it would not work. The room was hot, beds were springy and hard, toilet would not flush and it smelled foul. We immediately walked back down. The girl that checked us in had an angry, defensive look on her face. Maybe she was expecting bad news since we had our luggages in tote. We told her what was wrong with the room, we'd like to leave and be refunded. She could care less that we were dissatisfied. It was a waste of a trip and giving this hotel more than 1 star would be inaccurate. Please, save yourselves and do not stay in this hotel. Spend the extra cash and go elsewhere.
- Official Description (provided by the hotel):
- Newly-remodeled spacious guest rooms are well-appointed with all the conveniences you depend on away from home. We hope you enjoy being out guest! ... more less
- Reservation Options:
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- Also Known As:
- Victory Hotel Muskegon