This was a very bad experience. The breakfast area was being renovated, so one of the rooms was where the breakfast was laid out, but, since there was no place to sit and eat, we took our food back to our room. The trip was to tend to family business, so we spent the entire day away from the hotel, returning in the early evening to a room that had not been serviced. Bed wasn't made, trash (including our breakfast dishes) was not picked up. I reported this to the front desk, but they couldn't locate housekeeping, so other than more coffee and a fresh towel, nothing was done about it. The ait=r conditioner didn't work. Around 2:30 the "guests" in the room next to ours decided to come in after a night of heavy drinking. The door slamming, cursing, yelling, starting their cars with the lights shining into our windows went on until around 4:30 AM. And there was a smell of cigarette smoke coming from the room (the entire hotel is no smoking). We reported all of this the next morning and received a slight ($10) discount to the room rate, but no apology. Because each hotel is individually owned, the parent coprporation has little say when patrons have a bad experience. Think twice about staying at this location.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Choice Hotels, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Muskegon Hotel Muskegon
- Muskegon Comfort Inn