A much delayed review but much deserved! We came from Pa because my boyfriends brother was dying. We wanted to be there for his last few days. Working in Hotels myself I am always a little nervous about what I'll find. We arrived at the Hotel and immediately had an issue. We booked the 2 Bedroom Family Suite which turned out to be a room with 2 beds and a Jacuzzi with a peak-a-boo window. Not the best set up for me, my boyfriend, his sister and their Mom. We ended up with 2 rooms. I was very upset. Again, working in Hotels I know it is not the Hotel staffs fault but the Corporate Office. Needless to say with the situation of a passing family member it was a rough few days. I can say that the room set up was the only issue we had during our entire stay!! The staff was so helpful and understanding of our situation. They really did go above and beyond for us! We had to extend our stay and weren't sure how long we would be there and the staff was flexible with us. Being from Pa we had quite a few family members come and visit us at the Hotel. The staff was nice enough to let us have our guests near the pool area and even let us have some extra time there. At one of the hardest times for the family we sincerely appreciated everything they did! I would be more than happy to have anyone of the staff work at one of my Hotels!!! Truly excellent customer service! I really appreciated the hand written note on my folio from the overnight desk clerk. It is little things that make a difference. In the end the room situation was no problem at all! Thank you guys! GREAT JOB!!! We will definitely be staying again on our next trip there!
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- Also Known As:
- Comfort Inn Muskegon Hotel Muskegon
- Muskegon Comfort Inn