We stayed the evening of August 15th and was awakened in the middle of the night (3:30AM) just like rbechill's review had noted earlier. And having been through a few fire drills in my time I knew the routine for getting the heck out of a hotel quickly and calmly. Along with many of the other gathered guests that stood outside I was shocked to see the lack of authority there. No police officers, no fire marshall, and barely anyone there to take charge of the situation- even when the all clear was given. I was hoping to see a badged employee at the top of their lungs re-assuring everyone that it had been a false alarm or maybe even a security guard offering some sort of comfort and understanding to being awakened in this manner. Afterwards many guest milled around the lobby clueless as to whether they could even use the elevators or not. Again, where was guest services to direct people back to their rooms?
The rooms themselves were fine in creature comforts and our room was neat as a pin so kudos goes out to housekeeping. Our only displeasure with the rooms themselves was the lack of sound proofing. Even though we were on the 7th floor, we could still hear street noise from the back parking lot!
We wanted a nice quiet restful night but were denied on several levels. The amenities were there but we just couldn't get the rest we craved.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Muskegon Harbor!We are the only full service hotel in Muskegon, MI located within the revitalized downtown district the ideal location for both the business and leisure traveler.Perfect for the business traveler, we offer free wireless Internet throughout the hotel as well as in our guest rooms. Additional amenities include 24 hour business center, dry cleaning, free parking in our covered garage and a full fitness facility. We are conveniently located within a few miles of several area businesses. Priority Club Member? We offer PC point members complimentary breakfast Mon Fri.Looking for the perfect summer getaway? We are located within a few miles of the beautiful Lake Michigan beaches. Have some fun in the sun and return to the hotel for a relaxing experience in our indoor heated pool, saunas and whirlpool located within our state of the art Fitness Facility. Looking for additional entertainment? Located a few miles from the hotel is Michigan Adventure, Lake Express Ferry, Port City Princess, and several majestic Lake Michigan lighthouses. Walking distance you will find the Frauenthal Muskegon Theater, Christian Music Festival, Muskegon bike time, Muskegon Lumberjacks and Muskegon Summer Celebration .Join us Mon Fri at the Harbor Steakhouse from 4-7PM for our happy hour. Fri & Sat we offer live entertainment.An adventure awaits you at the Holiday Inn Muskegon Harbor, come visit us today! ... more less
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- Also Known As:
- Holiday Inn Muskegon Hotel Muskegon
- Muskegon Holiday Inn