We booked a last minute trip with the kids to Michigan Adventure and Grand Haven and this was the ONLY hotel room I could find in the area so we went with it.
I had high hopes when we walked in, the lobby was fine, the front desk staff was helpful and nice. I sent my husband to the store and I planned on going up to the room with the kids to get them ready for bed. We walked into the room and there was 9 empty soda and water bottles and dirty socks and underwear on the floor. I immediately called the front desk and they offered to switch our rooms so I got the kids and luggage back down the elevator and got a new room which was fine.
There was a broken elevator for our entire stay and it resulted in 15 minute waits for the elevator and finally at one point I had to carry my luggage down the 5 flights of stairs since every single elevator that was coming by was filled with people.
The a/c was so loud no one slept but if you turned if off, it was stuffy and sweltering in 5 minutes.
The a/c was out in half of the hotel...I felt so bad for the wedding that was going on on the first floor.
We had burned out lightbulbs in our room.
The entire experience was just yuck. When I mentioned this to the front desk, they didn't care. Said it was a bad weekend. Whatever, I will not be back.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Muskegon Harbor!We are the only full service hotel in Muskegon, MI located within the revitalized downtown district the ideal location for both the business and leisure traveler.Perfect for the business traveler, we offer free wireless Internet throughout the hotel as well as in our guest rooms. Additional amenities include 24 hour business center, dry cleaning, free parking in our covered garage and a full fitness facility. We are conveniently located within a few miles of several area businesses. Priority Club Member? We offer PC point members complimentary breakfast Mon Fri.Looking for the perfect summer getaway? We are located within a few miles of the beautiful Lake Michigan beaches. Have some fun in the sun and return to the hotel for a relaxing experience in our indoor heated pool, saunas and whirlpool located within our state of the art Fitness Facility. Looking for additional entertainment? Located a few miles from the hotel is Michigan Adventure, Lake Express Ferry, Port City Princess, and several majestic Lake Michigan lighthouses. Walking distance you will find the Frauenthal Muskegon Theater, Christian Music Festival, Muskegon bike time, Muskegon Lumberjacks and Muskegon Summer Celebration .Join us Mon Fri at the Harbor Steakhouse from 4-7PM for our happy hour. Fri & Sat we offer live entertainment.An adventure awaits you at the Holiday Inn Muskegon Harbor, come visit us today! ... more less
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- Also Known As:
- Holiday Inn Muskegon Hotel Muskegon
- Muskegon Holiday Inn