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“Serves a purpose”
Review of Le Petit Castel

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Le Petit Castel
Ranked #2 of 3 Hotels in Beuzeville
Ayr, United Kingdom
Level 5 Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Serves a purpose”
Reviewed 31 May 2014

We booked this by internet. Had read the reviews on Trip Advisor. But learned when we were there that the hotel has very recently changed hands so possibly the previous reviews are of another world. (1)The prices quoted do not include breakfast - extras you find on settling. 2) The rooms are adequate to sleep in but that's about all. The bathrooms (from our experience left much to desired - not that they weren't clean)
My wife and I stayed there for 5 nights. The first bedroom we had was no. 7 - a comfortable room but with a shower sticking out of the wall over the bath, tiled inner wall but no curtain. To use the shower one soaked the floor. Rate there was 79 euros per night + breakfast 9 euros.
I complained that because of my age and health it was impossible for me to shower so we were offered a "superior" room -No.1 - which had a double bed a small wardrobe a small table and no place to put your luggage out of the way and just room to walk round the bed. No bath but a new shower which worked excellently but flooded the floor of the bathroom and it wasn't Italian.
Tariff; 89 euros + breakfast 9 euros.
There was adequate off road car parking, breakfast was adequate and the hotel overall was very clean. However it does have a touch of the "Basil Fawltys" about it!

Room Tip: I can't. But could possibly propose the hotel across the street!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank djb4439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
London, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2013 via mobile

We stayed at le petit castel on our way to camp in Brittany, the gentleman who welcomed us (i assume was the manager)was polite helpful and friendly and multi lingual ! the rooms are clean & comfortable the bathtub in our room was lovely and deep..great for a soak after a long drive , they have recently opened a spa there which we didn't have time to try but looked fab. breakfast was delicious and the village of beuzeville is very pretty , I would definitely recommend it for a stop over or even as a base to visit honfleur etc. Excellent value for money

  • Stayed August 2013
    • Value
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    • Rooms
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Helpful?
Thank nikkib617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2013

We stayed there last night.
When we booked the hotel or when we arrived, nobody bothered to tell us that outside our hotel was a public celebration that would last until 1 am.
I should also add that we are a young family with a 3 year old son that could not sleep and cried until midnight because of the loud music.
There was no one at reception at 22:30 when we came down to ask for a change of room, even though the sign said that someone should be there until midnight.
We suffered, we were frustrated and there was no one to talk to.
The next morning we asked for the manager that claimed the following:
1. He didn't know we had a child with us - that info was provided on the booking website and the booking was for a family room
2. He can't give us compensation since we already paid for the room on the website (booking.com) - lie! He later charged us for the night in cash (after a long argument, gave us a 10 euro discount on 94 euro bill)

We will never ever stay in that hotel again and will not recommend it to anyone.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sttrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck B, Propriétaire at Le Petit Castel, responded to this review, 1 June 2013
Google Translation
Cher Monsieur,
Mon attachement à satisfaire tous les clients est un engagement de tous les instants qui ne souffre aucune exception. De l’arrivée au départ, tous les moyens, dont je maîtrise la gestion, sont mis en oeuvre pour permettre à nos clients de passer le meilleur des séjours. A l’impossible, nul n’est tenu, spécialement pour des évènements extérieurs à notre établissement tels qu’une fête foraine locale qui s’est terminée à 24h30. Je veux bien comprendre une certaine gêne devant tant d’incivilité nocturne et je vous exprime à nouveau mes plus vives excuses concernant ce point de votre complainte.
Par contre, je ne peux laisser sans réponses les inexactitudes (euphémisme) de votre commentaire.

Vous n’avez pas réservé une chambre familiale mais une chambre triple et vous n’avez pas rédigé de demande particulière concernant l’âge de votre enfant. Je tiens la copie de votre réservation à votre disposition et celle de Trip Advisor). Je vous rappelle que l’hôtel n’effectue aucun pré-paiement et qu’il est bien inscrit sur votre réservation que vous n’avez pas payé votre séjour.
La réception est même ouverte toute la nuit (il suffit juste d’utiliser la sonnette de nuit qui est à votre disposition et un numéro de téléphone d’urgence est indiqué dans le hall de l’hôtel.
Vous avez demandé une compensation financière (ce fut bizarrement rapidement votre unique préoccupation) qui vous a été octroyée après avoir refusé de vous voir offrir les petits déjeuners puisque commandés puis annulés à plusieurs reprises!!!
Puisque vous semblez vouloir qualifier de mensonger notre comportement, je ne voudrais pas mentir par omission en oubliant d’indiquer aux internautes, très intéressés par ces discussions électroniques, que vous alliez quitter l’établissement sans avoir régler votre séjour !!! Sans l’intervention de la responsable, c’était la double peine, commentaire désastreux à venir (et grivèlerie.

En qualité de professionnel de l’hôtellerie je comprends et j’accepte d’être soumis à la critique de la part des clients lorsque celle-ci est fondée, honnête et se rapportant à des faits ayant lieu dans l’environnement de l’établissement, ce qui n’est pas du tout le cas en l’espèce. Dès lors, cher Monsieur, vous comprendrez que c’est avec plaisir que je prends note de votre décision de ne plus venir dans mon établissement.

“La critique est aisée, et l’art est difficile”
Philippe Néricault - 1732.

Dear Sir,
My attachment to satisfy all customers is a commitment of all the moments no exception. From arrival to departure, all ways, I control management are implemented to enable our customers to make the best stay. At the impossible, no one is required, especially for outdoor events such as a party at our local carnival which ended at 24:30. I can understand some discomfort to many night incivility and again I express my deepest apology for this point of your complaint.
For cons, I can not leave unanswered inaccuracies (understatement) of your comment.

You have not booked a family room but a triple room and you have not written in a special request for the age of your child. I hold a copy of your booking at your disposal and the Trip Advisor). I remind you that the hotel does not take any pre-payment and it is listed on your reservation that you have not paid your stay.
The reception is even open all night (just had to use the ringbell at your disposal) and a emergency phone number is shown in the lobby of the hotel.
You asked for financial compensation (it was oddly quickly your only concern) that was granted after refusing to see you offer breakfast as ordered and canceled several times!
Since you seem to qualify as lying our behavior, I would not lie by omission by forgetting to tell users, very interested in these electronic discussions that you were going to leave the institution without pay for your stay! Without the intervention of the head, it was double penalty, comment disastrous future and making off without payment.

As the hotel industry professional I understand and agree to be subject to criticism from customers when it is based, honest and relating to events taking place in the environment of the establishment , which is not at all the case here. Therefore, dear sir, you will understand that it is with pleasure that I take note of your decision not to come to my hotel.

"Criticism is easy, and art is difficult"
Philippe Néricault - 1732.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 May 2013

We stayed here so that we could easily visit the coastal resorts like Honfleur, Deauville and Trouville. The double rooms were quite small and, although the twin room was more spacious, it was on the second floor, accessed by a tricky twisty staircase. (No lift). Excellent shower with bath and plenty of hot water. Breakfast was adequate. The patron was very friendly and spoke excellent English. Several cafes and restaurants in the vicinity. Nice hotel garden and parking.

Room Tip: No lift, no rooms on ground floor and stairs not easy for anyone with mobility problems.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EdmundEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Londonderry
Level 6 Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 May 2013

Arrived cold and tired but were soon brought back to normal by the warm welcome from the owner and a great hot bath - a real comfortable one which is not usual for some hotels on the continent. The room was very comfortable and beautifully furnished. A very comfortable bed and garden view ensured a great night's sleep. Our host recommended a wonderful restaurant and in the morning he supplied one of the best breakfasts we had in France. A great place to say close to Deauville, the ferry ports and because of its facilities is well worth a detour.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank patricia1032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaventem, Belgium
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 29 April 2013

Positive points:
- Very charming and romantique hotel, located in the center
- Little room (n°14) wih a nice view on the garden
- Clean,confortable, calm area
- Very friendly staff, warm welcome
- continental breakfast, served by the staff.
- 20min by car from Honfleur
- private parking


Negative points: No major points
- maybe the bathroom needs some refresh
- not sure that there is air conditioning

Room Tip: room 14 : view on the garden !
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank italasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2012

My Fiancee and I recently stayed at the Petit Castel Hotel while making arrangements for our wedding in the area. The hotel was very clean, quiet, had spacious rooms, and had private parking. There's even a quiet large backyard area to relax in with tables and chairs. The location is perfect for anyone exploring Normandy as it is an easy drive to many of the main sites. The English speaking owner was MORE than helpful with anything we asked. He even volunteered to walk us to something in town that we were looking for and even stayed and translated for us! Now that's service! We will definitely be staying here again when in the area.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Petit Castel

Property: Le Petit Castel
Address: 32 rue Constant Fouche, 27210 Beuzeville, France
Region: France > Normandy > Haute-Normandie > Eure > Beuzeville
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites
Hotel Style:
Ranked #2 of 3 Hotels in Beuzeville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Petit Castel 3*
Number of rooms: 15
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