I took advantage of a two night complimentary weekday stay last week. The hotel is quite nice and the room was large and very clean.
I was a little disappointed at check in. When I walked up to the desk and gave my name the woman at the desk did not say hello or welcome, but simply "We are out of non-smoking rooms". She was not friendly nor did she offer any solutions until I asked if I could upgrade at my own expense to a non-smoking suite. At that point she was miraculously able to offer me an "accessible" room that was non-smoking. I was surpirsed that this ADA room was at the farthest end of the hall on the third floor, but the room was excellent and the rest of the customer service was far better.
I enjoyed the casino and the shops and restaurants. I wish there was a little more to do at the hotel. It would be nice if they had a pool and/or a spa, but I am sure the idea is to drive the business to the casino.
The employees in the casino were also quite nice. The buffet was extensive and reasonable and the Timbers Deli had surprisingly tasty food.
I would definitely stay again.
- Official Description (provided by the hotel):
- At Four Winds Hotel New Buffalo, elegant décor and opulent accommodations are carried through all 415 luxurious guest rooms.Pamper yourself with amenities like granite counter tops, HD TVs, 14-inch pillow top mattresses, plush robes, whirlpool jets and wet bars. With accommodations this luxurious, the only question left for you to answer is “How long can you stay?”All hotel guests at Four Winds Hotel have access to the following amenities: * Fitness center* Complimentary and valet parking* Smoking and non-smoking rooms* Room serviceSome of the special features you’ll find in Four Winds’ hotel rooms include:* Exquisite nature views* Granite counter tops* Leather wrapped headboards* Serta® Presidential Suite beds* Oversized 20 pound bath sheets and robes* Flat screen Sony Bravia® high-definition televisions* Coffee maker and complimentary Starbucks® coffee* High speed Internet access* Iron and ironing board* Hair dryer ... more less
- Also Known As:
- 4 Winds Casino Resort
- Four Winds Hotel New Buffalo
- Four Winds Casino Resort New Buffalo, Michigan