Was thrilled to get a great price over the phone, much lower than the website prices. Called around 10:00 am to see if early check in was ok, was told yes so we finished our drive & upon arrival at resort we were told another 1-1/2 hour wait. They call our cell phone 4 hours later to tell us the room was ready. Didn't get to the pool because we wasted the day & sunshine waiting for the room.
Room was right above outdoor eating area, too loud. No other room available for us to move to. Later that night discovered a few spots in the shower,mold. Ov wouldn't stay lit so room kept smelling of gas. Front desk said thanks for letting us know, someone will check things tomorrow after you check out.
Too bad our first experience to this resort was not great. Spent a lot of money for unsatisfactory service
- Official Description (provided by the hotel):
- A waterfront boutique hotel for overnight and extended stay featuring luxury accommodations, highly personal service and unexpected touches. Amenities include waterfront dining, rooftop deck, swimming pools, game and fitness rooms. Complimentary bicycle and beach chair rentals. Walking distance to the beach, shops and restaurants. Wedding and conference facilities to 100. ... more less
- Also Known As:
- Marina Grand Hotel New Buffalo
- Marina Grand Resort New Buffalo, Michigan