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“clean hotel nice staff”

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Holiday Inn Express Hotel & Suites Detroit-Novi
Ranked #5 of 15 Hotels in Novi
Certificate of Excellence
Windsor, Canada
1 review
“clean hotel nice staff”
Reviewed 28 July 2014

we spend one night in the hotel every thing is clean the staff were really friendly and professional ,swimming pool is in very good conditions , also the location is very good every thing is close by .. if they can have one more vending machine for snakes especially for children will be great.
I will diffidently use this hotel again.

Room Tip: I stay in the first floor and it was really good
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Grill_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, 31 July 2014
Thanks for the great comments. We are glad you enjoyed ALL of your stay. It's comments like this that shows are hard work s paying off. See you next time your in the Novi area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
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    47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Cincinnati, OH
Level 6 Contributor
256 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 19 July 2014

Staff was friendly and the room was clean, exactly what I'd expect for this type of property. Its location is a bit isolated (except for a Ruby Tuesday), so plan on driving to any corporate or retail areas.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank MrFrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, 22 July 2014
Thanks for your comment we appreciate you telling us how we are doing. Without you we wouldn't know our weakness or our straights so thanks again. See you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level 5 Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 July 2014

We stay here about three times a year and the staff are always pleasant. The rooms are always clean and the breakfast is very well stocked with enough food even when busy.

The one quirk with the restaurant is the lights for the bathroom are outside of the door so it's impossible to get up early and use the bathroom while others are sleeping without letting out a ton of light.

Our most recent trip was our first with a baby and they had a crib in our room before check in (had requested it upon reservation). It's not the best crib but it certainly worked and our baby slept.

We will surely be back in a few months. My wife likes it use to its convenient location to Whole Foods, Trader Joes, Twelve Oaks Mall, etc.

Room Tip: The king suite comes with a fridge and microwave which is nice if you are staying a few nights.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014

We stayed here one nite with our team while in town for a tournament. The double bed room was adequate for my family of four. The staff was accommodating to our group and I would stay here again. My only complaint was the noise coming from the kitchen area in the early morning before breakfast our room was right next door (rm 108). Good thing we had an 8am game. The room was beautifully decorated but there was no fridge or microwave which was a bummer as we would have like to have it to keep drinks cold. There was an ice machine close by that we used instead. Overall it was a lovely stay, I highly recommend.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level 6 Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 June 2014

Went for one night with my mom and daughter for a shopping trip. Nicely close to many stores and malls. Room was spacious and clean. Very comfortable beds and linens. Front desk giirl was very friendly and helpful. Breakfast was ok pretty typical for this type of hotel. Would stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsbondy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Canada
Level 6 Contributor
156 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 16 June 2014

Not sure why all the negative reviews as of late but we had no issues with our stay. Stayed here on points during a recent trip to MI for pleasure. Our check in was fine and the desk clerk was knowledgeable, very friendly and greeted me as a platinum member. Our room was large (two queen beds and a sofa bed) modern and very clean. The pool and fitness area was well kept and clean, pool was not extremely good for children as it was not very deep. Breakfast had a decent amount of items both hot and cold with a pancake machine (my son liked them. The hot items were not so good however but I have had that issue with HIE and presume it is a brand issue. Eggs are not real nor good, although the biscuits and sausage gravy was. We had no issue with the internet or the water in the room as noted by other guests. I would return here again if staying in the area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianFlatlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, 17 June 2014
Thank you so much for your comment. We are proud of our Holiday Inn Express in Novi. We are glad to work here and it shows. We love being Great Hostels guest Love!
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Frankenmuth, Michigan
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

Cetainly an express hotel. Lobby if you want to call it a lobby can fit maybe 10 guest maximum at a time. Manager on staff when we checked in looked and acted to be about 16 years old. The rooms are your normal Holiday Inn express rooms, Small, no desk to work at, only a small round table with uncomfortable seating. When the toilet flushes on the floor above it sounds like it is coming through the walls!! Free Internet, enough outlets, and fairly clean. The hotel really needs to use fabric softner in there laundry, the beds had so much static in them it was uncomfortable to sleep. The bathrooms are small with no exhaust fans and small round toilets? The breakfast had a very small selection and the taste was not good to say the least. Only a one night stay. If I would have had to stay longer I would have found a different hotel.
I would not recomend anyone to stay here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reggie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, 24 March 2014
Thank you for your comment. We are sorry that your experience at our property was less than optimal. Be assured that we value all comments and make every effort to train our staff to make the guest experience a pleasant one. This is a on-going process in our effort to strive for professionalism
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Property: Holiday Inn Express Hotel & Suites Detroit-Novi
Address: 39675 W 12 Mile Rd, Novi, MI 48377-3605
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Novi
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi

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