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Hilton Garden Inn Detroit/Novi
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Reviews (550)
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All reviewsgreat hotelmovie theaterfountain walkbusiness or pleasureroom was cleandefinitely stay here againthe staff was greattwelve oaks mallbreakfast staffpleasant stayroom servicewould highly recommend this hotelnovi arealots of restaurantsconvenient locationfront desk staffrestaurants and shopping
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Reviewed 30 June 2014

The main reason to stay at a hotel is for a bed & bathroom. All of the other amenities mean nothing if those core services are poor.

The "pressure control" beds that Hilton Garden Inns have switched to are just BROKEN. You're better off to sleep on your friend's floor, or the sidewalk outside.

The builders of these beds don't know the first things about mechanical engineering. Making the first 2 inches soft, while keeping the layer beneath it rock hard will not feel soft once your body settles. Having rock-hard beds is NOT good. I mean, who travels and wants to be tired & sore the next day?

Room Tip: If you dare to sleep here, be sure to test out the bed for 30 minutes and then ask to switch rooms immediately if the bed isn't good. DO NOT tuck your kids into bed, and then discover this 1 hour later, when it's far too late to get another room.
  • Stayed: June 2014, travelled with family
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Thank Ridly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this reviewResponded 6 July 2014

Thank you for the feedback regarding the beds at the hotel. Guest feedback is extremely important to us so we can evaluate all aspects of our hotel and look for opportunities to update and change in the future. I would like to take a moment to apologize for the lack of sleep due to the firmness of the bed. If you get some time in the near future I would like to speak with you personally about your experience. I can be reached during the week at the hotel. My goal would be to win you back as a guest of the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

8 of us stayed at the Hilton last weekend. The hotel is very nice and very clean and very quiet. Beds were comfy. They even have a Keurig coffee pot in the room. We chose this hotel since it is close proximity to the Fountain Walk which had good restaurants and nightclubs. You could walk to many places. Would definitely recommend

Stayed: June 2014, travelled with friends
Thank Zorrmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We came into Detroit to visit family in Bloomfield Hills. In the past we had stayed in Southfield or Birmingham but were never that satisfied with the various hotels we came across in those areas. TripAdvisor had listed this one as the best choice in the Novi area, so we decided to give it a try.
We needed one room for my wife, myself and our teenage son and a second one for our older son, along with his wife and two-year-old daughter.
Michael and Laura at the front desk could not have been more helpful or friendly. Since I am a Hilton Honors gold member, they were even able to arrange for our older son to stay in a bigger room than the one we had booked, which allowed him and his wife to remain out of the view of their daughter's crib when it was time for her to go to sleep, which would have been difficult otherwise. The entire family found the hotel beautiful, comfortable, clean, inviting and well kept. We will definitely stay there again in future visits.

  • Stayed: June 2014, travelled with family
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Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this reviewResponded 6 July 2014

Thank you for the kind words regarding the Hilton Garden Inn Novi. Our goal is to ensure that all guest leave satisfied. It sounds like my team is living up to that standard on a daily basis. We look forward to seeing you when your future travel plans bring you back to Novi

Thanks for Choosing Hilton Garden Inn!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Management and Staff are VERY friendly and made us feel like we were at home. This property is modern and new and appears like its meticulously maintained. There are lots of restaurants and stores just across the street in a mall area to make dinning choices easy and quick. Don't hesitate to stay at this property, you won't be disappointed.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

We choose the Hilton as it cooperated with a large group of Jehovah's Witnesses attending a Bible convention at Ford Arena in Detroit. This hotel had easy access to the highway and we made it downtown in l/2 hr. as stated. The staff was warm and friendly and vey helpful in spite of the large crowd staying there. The complimentary breakfast was beautifully varied for every diet need. Loved microwave and refridge in room. Ground were so beautiful that I wish we had had more time to enjoy sitting outside in the evening. The lobby was lovely to meet our group in. Our grandchildren loved the pool and our daughter was able to use the exercise room. Checkout was immediate. A Welcoming email came to us a few days before and that was appreciated. Would not hesitate to recommend.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn
Thank MichiganLynn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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