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Staybridge Suites - Novi
Ranked #4 of 15 Hotels in Novi
Certificate of Excellence
Reviewed 27 January 2014

The hotel was well maintained and lobby very nice. Rooms were okay. Beds not comfortable and pull out was very bad. This brand is not as good as a Springhill suites or Hampton inn suites as far as quality. We checked in later at night and asked for extra blanket. Front desk made a big deal out of it and said housekeeping was gone and she didn't have access to the linens. Weird, never heard that before.

Room Tip: Probably best to stay on a side that does not face the hospital emergency. We didn't have an pr...
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  • Stayed: January 2014, travelled with family
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Thank Acb8694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbsnovi, General Manager at Staybridge Suites - Novi, responded to this reviewResponded 28 January 2014

Thank you for taking your time to provide feedback during your recent visit. I am sorry to hear about the problems you experienced with the front desk, bedding, and the pull out sofas. I will share your feedback with our team so we can prevent the issues in the future.

We are committed to an outstanding stay experience, many of our guests love the hotel and Staybridge brand. I hope that you get to visit us again for a longer visit, this will allow you an opportunity to get a true feel for the services and value that we provide.

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Reviews (237)
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96 - 102 of 237 reviews

Reviewed 21 January 2014

So glad I decided to stay here on my trip to the Novi, MI area. Less than 2 miles away from the Suburban Collection Showcase (convention center), and in the midst of the full range of shopping, dining, and convenience...it's the BEST.
First, the hotel staff is over the top ! From speedy check-in, to assistance with whatever they see you're struggling with, to opening an entry door when they see you fumbling in the cold with your card-key... I just can't say enough. All of the staff deserve kudos from the management...everyone was so friendly and helpful.. but I wanted to mention by name Terese, Elaine, and Gina at the front desk, and Najla my housekeeper, .. what wonderful people ! I so appreciate your efforts in ensuring total satisfaction with my stay.
Some specifics: lovely suites with kitchenettes. Spotlessly clean. The entire hotel was neat and clean, too. Breakfast buffet: tasty, freshly-cooked breakfast fare, and plenty of choices. Tue, Wed & Thu evening buffets. Terrific. I was only able to enjoy the Fajitas bar on Thu, but it was amazing !
Just a couple "dings": the hotel has old-style doors that slam shut (if occupants aren't careful to catch the door). The construction of the building is probably of lumber vs concrete between floors, so you get a lot of "foot" noise. The sofa bed in my room (329) was awful..not that I slept on it...there was no way... The frame is completely out of alignment. If I had had a guest, I would have recommended just putting the mattress on the floor. Mgt: might need to make repairs to the frame. Other than that, everything else in 329 is A+.
I would highly recommend this property to everyone staying in the area of the Suburban Collection Showplace. If I return, this will always be my choice to lodge. Thank you so much. RStrauch

Room Tip: Request the top floor, and away from the elevator area. The hotel is in a hospital-area development...
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  • Stayed: January 2014, travelled solo
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Thank RebeccaS14176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbsnovi, General Manager at Staybridge Suites - Novi, responded to this reviewResponded 28 January 2014

Thank you for the many great comments about your visit with us!

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Reviewed 10 January 2014

We were very impressed with the kindness of the staff. We had some extenuating circumstances and they were very accommodating to early check-ins and late check-outs. They day we planned to leave we ended up with our car dying a half mile away from the hotel during a snowstorm. When we returned to the hotel to see if we could check in for another night one of the staff right away brought hot chocolates for my children and I and made us comfortable and warm in the lobby while we waited for our room to be ready. The rooms were great. The pool was great. They had movies and games that could be checked out, which was very helpful when travelling with kids. I would definitely stay here again and would recommend it to anyone.

  • Stayed: January 2014, travelled with family
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1  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbsnovi, General Manager at Staybridge Suites - Novi, responded to this reviewResponded 13 January 2014

Thank you for sharing your feedback regarding your visit! It sure was a tough week last week with the bitter cold. Feels like a heat wave this week with temps in the upper thirties. I am glad that you had a great experience and will share your outanding comments with our team!

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Reviewed 15 December 2013

Spent the night at Staybridge, Novi. Rooms are very nicely appointed. Liked the fact that the living area and bedroom were separate. We went into Novi, Twelve Oaks, and just wanted to come back to hotel to use pool and hot tub so we picked up dinner and had dinner in the room as there were dishes, silver and wine glasses in room. The hotel itself is very clean, staff very friendly and helpful. Pool and jacuzzi area clean and warm. Breakfast was great! So much more than other hotels we have stayed. We really enjoyed our stay. Will definitely be back.

  • Stayed: December 2013, travelled as a couple
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1  Thank morewine81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

we recently visited this hotel for our girls Midget aged hockey team. They were extremely accomodating, had a great hot breakfast, even opened it a bit early so the team could eat before leaving for our game. Mary Beth Miller, was awesome, they are #1 in their market and it's easy to see why. We would stay here again, and would definitely recommend it for families or sports teams. Good central location to get to the rinks used for tournaments in the area.

Room Tip: not many elevators so they are in use a lot, try to get a room away from them. From many rooms it...
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  • Stayed: October 2013, travelled with family
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Thank Ottawalovethesouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

If you are looking for a fantastic hotel in the suburbs of Detroit, be sure to explore the Staybridge Suites in Novi, Michigan.
We stayed at this hotel for 3 nights starting Oct. 8, 2013 and definitely recommend it. The down to earth, homey feeling of the employees made our stay
exceptional and we will return again. Your large indoor pool and whirlpool is fantastic, along with your breakfast and your 5:30-7:30 social which consists of a salad and
either pizza, pulled pork sandwiches, etc. Our room had a kitchenette and a separate bedroom and although this hotel caters to extended stay guests,
it served us more than well!!! The entire staff makes you feel like “family.” In particular, we would like to thank LeAnn Fook at the front desk who
welcomed us with a smile and great sense of humor. David Hotycki, General Manager, who we met in the pool area and acts as one of the “family”.
Elaine, the head housekeeper who wants all her rooms to be in tip top shape which we found to be true. Arnie, the maintenance engineer who takes his job seriously and made
us feel welcome and as a retired maintenance employee for a school and a hotel, found your hotel to be one of the best maintained. To Tara in the kitchen who always had a smile and was available to assist us during breakfast and the social. To Kim, front desk, who went
out of her way to look up activities in the area for us. We just can’t say enough about this hotel---it is awesome! We will return and recommend it. Thank you very much for a perfect stay.

Room Tip: All rooms are easily accessible to the breakfast area and to the pool area. Suites are large and li...
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  • Stayed: October 2013, travelled as a couple
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2  Thank 4timesmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

My family of 5 with 3 teens stayed here one night while in town for the RV show. I'm glad we stayed here. Even though I was more impressed with pictures of a nearby hotel that was a little cheaper, it didn't include breakfast like the Staybridge did and we couldn't have purchased breakfast for 5 people for less than $15. The hotel was wonderful--rooms very spacious and clean; staff friendly and attentive; warm pool. My only complaints would be the limited seating at breakfast (food and selection was very good) and the tight tub/toilet area (because of the door). Otherwise our stay was wonderful.

  • Stayed: October 2013
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Thank THeinze71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sbsnovi, General Manager at Staybridge Suites - Novi, responded to this reviewResponded 15 October 2013

Thank you for the great review! I need to update our pictures on here, our main website has updated pictures. Breakfast area is small, it is designed for the extended stay nature of our hotel. Guests are always welcome to take a tray of items to their room to enjoy during their stay. Will keep this in mind for any future lobby renovation plans. Look forward to having you stay with us again soon!

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Additional Information about Staybridge Suites - Novi

Address: 27000 Providence Pkwy, Novi, MI 48374-1210
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Novi
#3 Romantic Hotel in Novi
#5 Business Hotel in Novi
Price Range: £80 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites - Novi 3*
Number of rooms: 108
Official Description (provided by the hotel):
Staybridge Suites Detroit - Novi, Michigan Extended Stay Hotels, Corporate Lodging, Long Term Stay, Relocations, Temporary Housing, Training Groups Situated on the Providence Park Campus, Staybridge Suites Detroit - Novi/Wixom is an upscale extended stay hotel with easy access to the many businesses and attractions in Novi, Wixom, Detroit, Plymouth, Livonia, Southfield, Canton, Farmington Hills, West Bloomfield, Ann Arbor, and Brighton. Our well appointed suites are designed to provide a friendly, warm, and homelike environment. All guest suites feature a kitchen with full sized refrigerator, microwave, stove top, dishwasher, private bathrooms, 42" flat panel HD televisions and more. Housekeeping services are provided Monday through Friday. Our hotel is staffed 24 hours, every day. We offer thoughtful complimentary amenities such as hot breakfast in the morning, wireless and wired Internet access, a complimentary evening social featuring appetizers, salads and soft drinks every Tuesday, Wednesday and Thursday. Our hotel also has a business center, fitness center, indoor pool and Jacuzzi, guest laundry room, barbeque grills, and basketball court. Staybridge Suites Novi is your home away from home, we pride ourselves in treating guests like members of our family. Guests can enjoy shopping at nearby Twelve Oaks Mall or boating and recreation at Metro Park. Attend events at Suburban Collection Showplace, less than 1 mi. From the hotel. ... more   less 
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Also Known As:
Staybridge Suites - Novi Hotel Novi

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