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“The staff at this hotel make it special.”

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Sheraton Detroit Novi
Ranked #7 of 15 Hotels in Novi
Certificate of Excellence
Reviewed 8 October 2011

I stayed at the Sheraton Novi because i had a job interview in the area. Mark Wright, one of the hotel managers, drove me, free of charge, to said interview using the hotel shuttle. I was nervous and chatty and he calmed me down immensely but also was amazingly encouraging! I really never expected to find a job coach at the Sheraton but I did. Thanks Mark, and yes, I did get the job!!!

  • Stayed: September 2011
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3  Thank Chromehb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 - 296 of 370 reviews

Reviewed 7 October 2011

We recently stayed at the Sheraton Novi for a class reunion, great location for the reunion and surrounding attractions like the Ford museum. Easy access from the airport or if driving into the Detroit area.

  • Stayed: September 2011, travelled as a couple
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3  Thank Ron85541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

My sister and I stayed there overnight recently and had a wonderful experience. The hotel was beautiful. We arrived laden with shopping bags and we were greeted by very friendly staff at the front desk who checked us in very quickly and efficiently. Our rooms were spacious and clean, as was the bathroom. The beds were very comfortable and the pillows were extremely comfortable. In fact, my sister wanted to contact the hotel to find out what kind they were as she wanted to buy some for home! We had breakfast there the following morning. My sister ordered off the menu and I had the buffet. The buffet had lots of selection and the food was fresh and tasty. The only negative was the service in the restaurant. Even though the restaurant was not busy, the service was quite slow. My sister had to ask repeatedly for her coffee, had to wait a while for her food and also had to ask for our bill after we had finished eating and were sitting there for some time. Other than this, the experience at the hotel was very good and I would definitely stay there again. Also, we had gotten a very good rate versus the on-line price, by phoning the hotel to book

  • Stayed: September 2011, travelled with family
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3  Thank Nadgil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

We recently stayed at the Sheraton Novi to attend my 50 year high school reunion which was held in the hotel. The staff were all very friendly and helpful. I showed my Starwood Preferred Guest card at check-in and we were upgraded to a room on the Club Floor with a private lounge. The lounge was beautiful and included a very nice continental breakfast as well as convenient (and free!) internet service. I understand they also have complimentary cocktails there in the evening, but we did not do this. Our room was absolutely gorgeous, extremely clean, well-appointed, and we could not have asked for anything any better. The hotel also has a beautiful pool and jacuzzi and a gym which we used to do our morning workout. They also did a great job with our two reunion parties which were held in the banquet rooms. The hotel also has easy access to the freeway to get to the Detroit airport. A great choice in the Detroit area!!

  • Stayed: September 2011, travelled with friends
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2  Thank Viajes29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

When checking in, was told I had an "upgrade" . . . to the club floor. I really do not like it when they act like the club floor is an upgrade. It really is not. An upgrade in my opinion is to a suite, or larger room than normal for no extra fee. They are just putting me in a room on the top floor. I don't understand the way Sheraton determines if someone should get an upgrade to a larger room, or suite, there is no consistency. While I was there, the hotel seemed pretty empty, and seems like there would have been plenty of corner rooms, or larger rooms suites for Platinum members.

On with the actual review.

As I walked into the room, it smelled of Ben Gay. Strong menthol smell I thought maybe it was some new Sheraton air freshener. Room looked clean, bed was nice for the moment, so I unpacked, setup work space, and got to work. Oh, as I unpacked, and hung up shirts and pants, I realized the closet was a joke, how can anyone hang up stuff in there, when there is a handicap shelf right in the way. Unless you want to pack all your hanging clothes together in a 12 inch space. See picture.

I then discovered the bathroom was a handicap bathroom. Wonderful, I cannot stand them. They usually frustrate me, because they have the tile floor where all the water seeps out on the floor when you take a shower! At least this one had some sort of clear weather stripping mounted on the border of the shower, so I thought, well, that is not so bad. Of course these do not come with bathtubs, I overlooked it, and went back to work.

Ordered room service...was very good. I stayed two nights, the second night they introduced a new menu, which was also good, and large variety. Unusual for most Sheratons. I liked it though. Service was excellent, people friendly. Deserts were spectacular. Try the raspberry / lemon shooter...nice!

After dinner, I hit the bed to work, and watch tv. The Ben Gay smell was much stronger, and then realized it was coming from the pillow I was sitting against. Wonderful...now I smell like Ben Gay, and of course wondered...what caused this to get on the pillow...eww...I dont want to know! Threw it on the floor, put a note on it, and asked housekeeping to replace...which they did the next day. Thank you housekeeping, but why did you not notice this smell in the first place???

As I decided to go to sleep, I noticed a rumbling / vibration that was very loud. I could not figure it out, and it bothered me enough to keep me awake. I thought it was perhaps the elevator, because the hotel last week had me next to an elevator, where I had that all the time. However; I was sure to check that out when I went to the room, I was a long way from the elevator. Well, then I heard a "ding ding" like an elevator. Well, I found out later I was next to the service elevators. Oh my gosh! I had to turn on the fan on the furnace / air on high to drown out with white noise.

When I got up in the morning, I took a shower. Guess what...water all over the floor! Darn! Hope my neighbor below me did not get a face full of water. Also, the dumb shower did not have ONE place to put soap or shampoo. I had to use the floor to store the soap bar, and the shampoo. Sometimes I just do not understand how things like this are overlooked. Maybe cause it is a handicap shower? If so, that is the first one I have seen like that. See picture.

Some other annoying things...

1) Not the typical 2 packs of regular coffee...only 1...you have to ask for extra...this was not a mistake, cause the 2nd day, they did the same thing.
2) Clock when I checked in was set to AM, not PM...could have been late in the morning, if did not notice
3) When came back the 2nd day, housekeeping must have unplugged the clock, because it was flashing with the incorrect time. If they do that, they should reset it properly

A cool thing I have never had was a pants press...however; I did not have a chance to try it out. Wish I remembered to try it. Oh well.

I hope this review helps you...

The hotel overall is pretty decent...from an appearance, smell, attitude, access, etc. I just had a bad room. I am sure if I pushed it, they may have upgraded me, and / or moved me to another room.

They should train their staff to not pretend that an upper floor is an upgrade, and to never book someone next to the elevator...maybe even close off that room, turn it into break room or something.

Room Tip: Request no elevators near room. No handicap, unless of course you need it.
See more room tips
  • Stayed: September 2011, travelled on business
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4  Thank ClickTheGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

My family and I stayed two (2) nights at the Sheraton Detroit Novi for 2 nights at the end of August of 2011. The hotel is located off the Interstate highway 96 and 275 at the 8 Mile Road Exit (aka Baseline). The hotel is just north of 8 Mile Road on Haggerty Road. The hotel has a number of restaurants that are within 2 minutes drive of it, including:

- McDonalds
- Big Boy
- Chilis
- Benihana Japanese Restaurant
- On the Border Mexican Grill
- TGIF

Shopping wise, the hotel is within 2 minutes drive of:

- Kohls
- Costco
- Meijer
- Target

All of these are located off Haggerty Road, just south of 8 Mile Road.

The hotel has 7 floors. The top floor is the club floor while 6th floor is the SPG floor. We had two (2) rooms on the SPG floor overlooking a commercial building in the back of the hotel. The hotel rooms are spacious with a bed, desk, chair, dresser and a lounge chair with ottomen. The TV appears to be a 40 inch LCD and some of the channels are in HD, I believe.

The bathroom was a little tight. The door almost hits the toilet, plus the ceiling height inside the bathroom was less than 7 feet, so it felt very cramped.

In the lobby area, it has been outfitted with Link@Sheraton. There are four computer terminals for hotel guests. Plus, you can connect your computer to the high-speed internet ethernet cable. There is one printer available for use. The hotel has high-speed WIFI available throughout.

We tried using the swimming pool in the basement. The swimming pool has patio doors that slide open to the garden. The deepest part of the pool was 4 ft 6 inches. The shape of the pool was in a triangular format, so it mostly suitable for children's play. There is a hot tub nearby plus an exercise gym inside the swimming pool area.

Outdoor parking was free and abudant spaces are available.

Overall, I was pleased with my stay. I think you will too.

Room Tip: Become a Starwood Preferred Guest (SPG) member or upgrade to the Club floor.
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  • Stayed: August 2011, travelled with family
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4  Thank Truthfu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2011

I am the GM of a teenage baseball team from Toronto Canada. We recently participated in a major tournament in Northville & Novi Michigan, and our host selected the Sheraton Detroit Novi for all of the teams. Our team required about 20 rooms, and of course the needs were diverse. The people in the hotel reservations department, and the people at the front desk were outstanding, they took care of everything and did so while appearing to be very happy to help.

  • Stayed: July 2011, travelled with friends
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2  Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Detroit Novi

Address: 21111 Haggerty Rd, Novi, MI 48375-5305
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Novi
Price Range: £82 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi adjoins nearby Farmington Hills, Northville and Livonia. Minutes from Twelve Oaks Mall, Laurel Park Mall and IKEA. Sounded by area restaurants, breweries and Target, Meijer, The Home Depot and much more. Suburban Showcase is 10 minutes away, Ann Arbor is 15 minutes from the hotel and just 30 minutes away is downtown Detroit attractions and the Detroit Metropolitan Airport. The Sheraton Detroit Novi, recently renovated offering 238 Deluxe Guest Rooms, is Pet-Friendly, Non-Smoking Hotel. Our hotel features over 21,000 SF of diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining and lounge. Featuring over 75 HDTV channels and On-Demand Movies. Complimentary WiFi for all SPG Members, no charge to become a member and begin earning Marriott and Starwood points. ... more   less 
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton

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