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“great stay/staff”

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Sheraton Detroit Novi
Ranked #7 of 15 Hotels in Novi
London, Canada
Level Contributor
192 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“great stay/staff”
Reviewed 20 January 2014

My wife and I have stayed here 4 times over the past year.
Alway clean rooms and professional staff.

Had an issue with noise on our first stay from people across the hall. Not a good nights sleep.
Mentioned it on leaving to attentive desk staff.
Got home to an e-mail from the front desk manager. Sorry for the problem and asked me to call next time we were in town and staying there.
Called them next time and they gave us an upgrade with breakfast. More than I expected or asked for.
I have alway found the Sheraton hotels to be good.
Front desk folks at Novi have always made me feel important and appreciative of our staying with them. Good customer service.

Room Tip: always try to be away from elevators. This goes for every hotel/motel.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rallybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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English first
Tampa, Florida
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 December 2013

This hotel is in a good location with a lot of restaurants close by. The rooms were clean but the walls must not have insulation because you can hear talking from the next room and the halls more than usual. This hotel is going through renovations so maybe the renovated areas will improve this problem. There is a restaurant in the hotel but we only had breakfast here. Food was good. Did not try the breakfast buffet. The staff is very friendly and helpful. I would stay here again and hopefully the renovations will solve the noise problem.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CC4travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 December 2013

Stayed here early December for 4 nights due to a conference that we were having and I really felt this hotel did a great job.

Clean and comfortable newly renovated rooms (except for shower). The beds were very VERY comfortable and room had all updated electronics. The walls are a tad thin as you can hear the person in the next room especially if you had an attached door. Indoor pool and fitness room were a plus. Restaurant and bar on property but they drinks at the bar were a tad expensive.

The hotel staff was great and the food we had for our conference was above standard. The location of this hotel is great as well since anything you want and need is right down the street a short drive.

I would have no problem staying here again for other business travel when I am in the area.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cweld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2013

We stayed for a hockey tournament - we read that they're in process of renovating, so we were prepared for it being a little outdated. Pleasantly surprised by the decor pre reno, but walls were paper thin - could hear the baby crying in the next room. One family had no heat in their room; the biggest disappointment was the service- we had to leave the hotel at 6:30 for an early game - we requested early access (a whole 30 min early) to the cold items they served for breakfast (cereal, donuts etc).. They said no. This affected 13 families. We travel frequently for sports and every other hotel I've been to has accommodated this type of request. Also they were very unaccommodating to the adults desire to sit in the lobby and watch football / socialize.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rmcincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 November 2013 via mobile

Conveniently located at the intersections of several freeways this hotel is perfect for anyone heading to Metro Detroit for a weekend. Hotel itself seems a little dated but the staff is friendly. Club level provides a decent little complimentary breakfast if you are in a hurry.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank DJLinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 November 2013

The Sheraton Novi looks like is was a Hyatt in the 70's, with lots of concrete, smaller rooms, and dated decor. The restaurant staff is friendly, but the rest is not so much. The desk gave us a list of rules at check-in and refused to honor the free wifi that was included in our booking. The rooms are on the dusty side and very noisy, especially is you have an adjoining door. sound travels fast and far. The doors are metal and slam easily. The worst is the beds, which are thin, worn, and hard, definitely not the usual Sheraton fare. The location is great, but there are better options nearby.

Room Tip: Ask for a room without an adjoining door.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2013 via mobile

I enjoyed my stay as always. Very friendly, and courteous staff. Always comfortable. The rooms are spacious and the king size bed is ultra relaxing. Being an SPG Gold member it's difficult to leave after the late 4 p.m. check out. I'm sure to return here on my next visit.

Stayed October 2013, travelled on business
Helpful?
2 Thank RocGoogol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Detroit Novi

Property: Sheraton Detroit Novi
Address: 21111 Haggerty Rd, Novi, MI 48375-5305
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Novi
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi adjoins nearby Farmington Hills, Northville and Livonia. Minutes from Twelve Oaks Mall, Laurel Park Mall and IKEA. Sounded by area restaurants, breweries and Target, Meijer, The Home Depot and much more. Suburban Showcase is 10 minutes away, Ann Arbor is 15 minutes from the hotel and just 30 minutes away is downtown Detroit attractions and the Detroit Metropolitan Airport. The Sheraton Detroit Novi, recently renovated offering 238 Deluxe Guest Rooms, is Pet-Friendly, Non-Smoking Hotel. Our hotel features over 21,000 SF of diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining and lounge. Featuring over 75 HDTV channels and On-Demand Movies. Complimentary WiFi for all SPG Members, no charge to become a member and begin earning Marriott and Starwood points. ... more   less 
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton

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